The Nuts and Bolts of Reengineering presents a practical, hands-on method for reengineering organizations. This book serves as an overview of the reengineering process and a practical handbook for reengineering implementation.

The nuts and bolts of reengineering

Business & Money

Stamatis, D.H.

Management & Leadership

Paton Press

The QS-9000 Answer Book is the only book about QS-9000 written by the co-author of QS-9000 itself, Radley M. Smith. The book explains in clear, concise detail what QS-9000 is, how it works and how it will affect your organization. Smith walks readers through QS-9000 and provides insight into common audit problems and how to avoid them. This newly revised edition features a complete update on the Third Edition of QS-9000, the new Second Edition of the TE Supplement, the German automakers' VDA 6.1 requirements, new deadlines and more.

The QS-9000 Answer Book, Third Edition

Smith, Radley M.

If the term management review conjures up visions of a wasteful and burdensome ordeal, The Management Review Handbook is just what you need to add value to your review process. The Management Review Handbook provides managers with a simple explanation of how to effectively document, implement, and maintain a management review process 
Denise Robitaille's book is an excellent guide to management review for anyone involved in the process. The book's precepts hold true for any size company across a wide spectrum of industries and organizations. The tools found in this handbook can be used by top management, ISO 9001 coordinators, production supervisors, customer service managers, quality technicians, or anyone else involved in the management review process. 
Plus, the book includes sample forms that can be used to aid in the management review process.

The Management Review Handbook

Denise Robitaille

Time is running out to make the transition to ISO 9001:2000, but you still have time! Whether you're just beginning your transition effort, are mid-way through, or even if you have already completed the transition, this book offers valuable tips and techniques to get the most from your transition effort. Author Denise Robitaille's years of experience as a quality professional and auditor can help you in your transition efforts. You'll learn exactly what's changed, how those changes affect you, and a foolproof method for making sure your quality management system meets the requirements of the new standard. Inside you'll learn the essential differences between the 1994 version of ISO 9001 and the 2000 version so you can develop the necessary plans for your organization to move forward with implementation. This approach is consistent with one of the general requirements of the standard, as found in 4.1 of ISO 9001:2000. This clause clearly directs organizations to identify their processes and determine: sequence, interaction, and criteria for operation and control.

The (Almost) Painless ISO 9001:2000 Transition

Robitaille, Denise

Reference

A Practical Guide for Creating a World-Class Organization 
Congratulations. Your organization is registered to ISO 9001. Guess what? You've just taken the first step in your continual improvement journey. The next step is to step up to world-class status. More than 500,000 organizations around the world have registered their quality management systems to one of the ISO 9000 series standards. How will yours be different? ISO 9004:2000 is an excellent guide to moving beyond the bare basics outlined in ISO 9001:2000. 
Author Russell T. Westcott shares the inside secrets to making the most of your quality management system by implementing an ISO 9004:2000-based system. He provides a map of the steps to follow to achieve world-class status. 
Stepping Up to ISO 9004:2000 contains a comprehensive overview of ISO 9004:2000's components, including: 
Setting strategic direction and implementing action plans 
Focusing on the customer 
Focusing on resource management 
Assessing and managing risk 
Focusing on product realization 
Focusing on measurement and analysis 
Focusing on continual improvement 
Benchmarking 
Applying project management techniques to achieve continual improvement 
And much more!

Stepping Up to ISO 9004:2000

Westcott, Russell T.

The replacement of QS-9000 by ISO/TS 16949:2002 is already underway. The ISO/TS 16949 Answer Book provides assistance to anyone seeking to better understand ISO/TS 16949:2002 and its application in the automotive supply chain. This is the follow-up to the hugely popular QS-9000 Answer Book. It’s a valuable resource in helping automotive suppliers add value to their organization while preparing for registration. 
Following the process described in this book will provide your organization with the means to take significant steps toward the development of a value-adding quality management system. 
Contents • Introduction and Implementation • Lessons Learned from QS-9000 • Introduction to ISO/TS 16949:2002 • Quality Management System • Management Responsibility • Resource Measurement • Product Realization • Measurement, Analysis, and Improvement • Production Part Approval Process • Advanced Product Quality Planning and Control Plan • Potential Failure Mode and Effects Analysis • Statistical Process Control • Measurement System Analysis • IATF supporting Documents • Customer-Specific Requirements • Internal Auditing • Management Review • Issues from ISO/TS 16949:2002 Registration Audits to Date • Conclusion(s) and Beginning(s) • IATF-Approved ISO/TS 16949:2002 Registrars

The ISO/TS 16949 Answer Book

Engineering & Transportation

Munro, Roderick A.

Bowen, Ronald J.

Automotive

The ISO/TS 16949 Implementation Guide’s key message is the need obtain value from your organization’s implementation of ISO/TS 16949:2002. Either directly or indirectly, ISO/TS 16949:2002 will have a profound effect on the automobile industry in this decade. In today’s automotive industry, the criteria of consistent satisfaction of customer expectations as the basis for setting of strategy and objectives, the improvement of processes worldwide, and the measurement and overall improvement in strategic areas are critical to an organization’s survival. All of these issues are also be critical ISO/TS 16949:2002 implementation. In a clear and readable fashion, Chad Kymal details how to implement ISO/TS 16949:2002 to provide the most value, explaining how ISO/TS 16949:2002 implementation can, and should, be viewed as an improvement opportunity.

The ISO/TS 16949 Implementation Guide

Kymal, Chad

A Simple Guide to Managing Documentation They’re supposed to be useful tools, but whether they’re printouts, computer files, flowcharts, or forms, documents can often give more headaches than help. And yet without them, most organizations couldn’t function. ISO 9001:2000 and other quality management systems place great emphasis on documents, and for good reason. Documents aren’t individual, stand-alone elements of the management process. They’re interrelated, formatted in different media, and controlled by various and distinct functions. Keeping critical information current and in the right hands requires more than just signing off on procedures. Document control is essential, but where should you begin? 
By reading this book. Inside you’ll find clear explanations about the document control process as well as practical solutions for creating, organizing, and maintaining documents, including: 
* A discussion of different kinds of documents, including electronic media and QMS requirements * Identifying and defining responsibility * Understanding the relationship between documents and records * Tips for document writers * Managing and maintaining documents * Issues of accessibility * Handling revisions and deviations * Writing document control procedures

Document Control

Robitaille, Denise E.

"The customer is the sole reason organizations exist," Craig Cochran points out throughout this concise and practical book, which outlines the fundamentals of building process controls around internal and external customers’ true needs. Cochran walks readers through a self-assessing customer focus inventory and from there explains how an organization can shape its processes to meet its customers’ demands. Learn how to develop customer surveys that produce useful data for refining production and administrative processes. Understand the importance of customer-satisfaction training. Motivate top management to instill a customer-focused orientation throughout the organization.

Becoming a Customer-Focused Organization

Craig Cochran

Processes & Infrastructure

Presenting the accumulated wisdom of one of the world’s foremost quality professionals, Process Management Excellence offers clear and thorough explanations of the critical tools for creating organizational excellence. In this first book of the comprehensive Five Pillars of Organizational Excellence series, respected authority H. James Harrington explains how to manage processes within a work team as well as those that flow across departments. Inside you’ll find specifics on: 
<li>The team approach to continuous improvement </li>
<li>The micro-level approach to process management </li>
<li>The macro-level approach to process management </li>
<li>Systematic process breakthrough methodologies </li>
<li>Total Six Sigma </li>
<li>Process maturity grid </li>
<li>And much more! The Five Pillars of Organizational Excellence series includes Process Management Excellence, Project Management Excellence, Change Management Excellence, Knowledge Management Excellence, and Resource Management Excellence. The processes discussed in each book are designed to permanently change an organization by fostering a learning culture while maintaining the procedures and structure that ensure optimum performance. Managing all five pillars simultaneously is the key to success.</li>

Process Management Excellence: The Art of Excelling in Process Management (Five Pillars of Organizational Excellence)

H. J. Harrington

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