The Corrective Action Handbook will help you make your corrective action process more organized, more efficient, and more productive. It's a terrific guide to corrective action for anyone involved in a corrective action process. The book's basic precepts hold true for any size organization. It can be used by quality managers, ISO 9000 management representatives, production supervisors, production group leaders, customer service managers, quality technicians, or anyone else involved in corrective action. The book includes sample forms that guide you through the corrective action process in a logical and straightforward manner.

The Corrective Action Handbook

Business & Money

Robitaille, Denise E.

Economics

Paton Pr

Many people are confused about corrective action. They know it’s a requirement for compliance to standards such as ISO 9001. In some cases, the mandate is imposed by customers or regulatory agencies. Compounding this misunderstanding is that much of what has been written about the corrective action process is targeted toward manufacturing organizations, with the predictable references to tooling, production equipment, inspection of materials, storage issues, component design and the like. For software organizations, the product is intangible, and the processes may be electronically defined, derived, and controlled. Corrective action and the manner in which it is implemented needs to be explained specifically for software, both in language and supporting documentation. 
This practical handbook discusses the hows and whys of corrective action, with a particular focus on its application in software environments. It also illustrates how the process is integrated into the various other functions of the organization. 
Plus, Corrective Action for the Software Industry includes a CD-ROM with PDF forms you can use in your corrective action process.

Corrective Action for the Software Industry

Rothman, Johanna

Industries

Paton Press LLC

A Simple Guide to Managing Documentation They’re supposed to be useful tools, but whether they’re printouts, computer files, flowcharts, or forms, documents can often give more headaches than help. And yet without them, most organizations couldn’t function. ISO 9001:2000 and other quality management systems place great emphasis on documents, and for good reason. Documents aren’t individual, stand-alone elements of the management process. They’re interrelated, formatted in different media, and controlled by various and distinct functions. Keeping critical information current and in the right hands requires more than just signing off on procedures. Document control is essential, but where should you begin? 
By reading this book. Inside you’ll find clear explanations about the document control process as well as practical solutions for creating, organizing, and maintaining documents, including: 
* A discussion of different kinds of documents, including electronic media and QMS requirements * Identifying and defining responsibility * Understanding the relationship between documents and records * Tips for document writers * Managing and maintaining documents * Issues of accessibility * Handling revisions and deviations * Writing document control procedures

Document Control

Management & Leadership

Paton Press

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