A Practical Guide for Creating a World-Class Organization 
Congratulations. Your organization is registered to ISO 9001. Guess what? You've just taken the first step in your continual improvement journey. The next step is to step up to world-class status. More than 500,000 organizations around the world have registered their quality management systems to one of the ISO 9000 series standards. How will yours be different? ISO 9004:2000 is an excellent guide to moving beyond the bare basics outlined in ISO 9001:2000. 
Author Russell T. Westcott shares the inside secrets to making the most of your quality management system by implementing an ISO 9004:2000-based system. He provides a map of the steps to follow to achieve world-class status. 
Stepping Up to ISO 9004:2000 contains a comprehensive overview of ISO 9004:2000's components, including: 
Setting strategic direction and implementing action plans 
Focusing on the customer 
Focusing on resource management 
Assessing and managing risk 
Focusing on product realization 
Focusing on measurement and analysis 
Focusing on continual improvement 
Benchmarking 
Applying project management techniques to achieve continual improvement 
And much more!

Stepping Up to ISO 9004:2000

Westcott, Russell T.

Reference

Paton Press

See the best price to sell, buy, or rent books by Westcott, Russell T.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Westcott, Russell T.

See the best price to sell, buy, or rent books by Westcott, Russell T.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Stepping Up to ISO 9004:2000