ISO 9001 requires active, demonstrable management involvement in your quality management system. Auditors are required to determine if management is truly involved and committed to the success of the organization’s ISO 9001:2000 effort. This book from the authors of the best-selling ISO 9001 In a Nutshell clearly and concisely explains everything managers need to know to ensure a successful registration. Inside you'll find such information as: management responsibility overview; management commitment; management representative; quality policies, planning, and objectives; management review; utilizing customer feedback; continual improvement and management responsibility; and answers to commonly asked questions.

ISO 9001: Management Responsibility In a Nutshell

Business & Money

Kathy Roberts

Jeanne Ketola

Education & Reference

Paton Professional

How do we harness the elusive concept of preventive action? People often think of preventive action as the extra thing you do after you've finished corrective action—like an extra coat of sealant. Actually, preventive actions are the initiatives you establish to minimize the number of corrective actions you conduct. 
The Preventive Action Handbook is a great guide for defining the process, writing the procedure, establishing criteria, developing plans, and reporting back to management. It will help you benefit from a fundamental management tool that has a direct relationship to your organization's bottom line. 
The Preventive Action Handbook will help you make your preventive action process more organized, more efficient, and more productive. The book's basic precepts hold true for any size organization. It can be used by quality managers, ISO 9000 management representatives, production supervisors, production group leaders, customer service managers, quality technicians, or anyone else involved in corrective action.

The Preventive Action Handbook

Denise E. Robitaille

Economics

Do you have recurring problems that are costing you time and money? Unresolved problems do more than aggravate. They can increase costs, lower quality, and drive customers away. Plus, quality management processes, such as ISO 9001, require organizations to have a corrective and preventive action process in place. Root cause analysis is integral to the success of any corrective action or problem-solving process.Unfortunately, root cause analysis is an often maligned, misunderstood, and misapplied process. Instead of viewing root cause analysis as an opportunity for improvement, many see it only as admission that things have gone wrong. Root cause analysis should be seen as an opportunity, not a chore.This practical guide offers proven techniques for using root cause analysis in your organization. Inside, you’ll find:* What root cause analysis is* When (and when not) to use root cause analysis* Who should participate in the root cause analysis process* Tools and techniques to aid in the root cause analysis process* How to construct a root cause analysis checklist* Examples of how a well-run root cause analysis process works

Root Cause Analysis: Basic Tools and Techniques

Robitaille, Denise

Management & Leadership

t last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. Inside you’ll find detailed, illustrated discussions about:* The importance of process* Process mapping* Key stakeholders’ roles and responsibilities* The ten-step process redesign methodology* Process improvement and creating the process team* The four lenses of analysis* Customer report cards, benchmarking, and best practices* Process redesign case studies* Design principles for process redesign* Barriers to process redesign* Becoming a process-focused organization* Building cross-department process management* Using information technology in process management

Process Mapping, Process Improvement and Process Management: A Practical Guide to Enhancing Work Flow and Information Flow

Madison, Dan

ISO 9001:2015 is here. A lot has changed. There's an entirely new structure. New requirements have been added. Old requirements have been updated and moved. Some requirements have been removed. To remain compliant, you've got to transition to the new standard.Fortunately, you've got access to inside information in this new handbook from Lorri Hunt, Jose Dominguez, and Craig William. All three have spent years in leadership positions on the ISO committee that helped to write the new standard. No one is more qualified to write on ISO 9001:2015 than these three technical experts.Whether you're a experienced practitioner or just starting out, this handbook will give you the tools you need to successfully implement, maintain, and effectively manage your ISO 9001:2015-based quality management system.

The ISO 9001:2015 Handbook: A Practical Guide to Implementation

Williams, Craig

Hunt, Lorri

Dominguez, Jose

A successful internal audit program is essential to the success of any management system. A successful internal audit program also requires successful auditors. Auditing isn’t taught in school and doesn’t always come easily to those just starting out. Fortunately, bestselling author Craig Cochran has distilled down the essential elements of a successful internal audit program into plain English that anyone can understand. Just as he did with his bestselling ISO 9001:2015 in Plain English book, Cochran has written a comprehensive yet easily understandable guide to internal auditing. Internal Auditing in Plain English was written so that anyone at any level of the organization can understand the basics of a successful internal auditing process. Plus, the book goes beyond the basics with comprehensive detail about establishing an internal audit program, selecting and training auditors, auditing requirements, interview techniques, planning audits, reporting, audit follow ups, and much more. This straightforward book is ideal for people who are new to internal auditing, experienced auditors who want to get more out of their audits, and for employees who just need a basic understanding of what internal auditing is and how it applies to them. Cochran uses real-world examples and frequently asked questions to help build a comprehensive understanding of a successful internal audit program and to build the skills of successful internal auditors.

Internal Auditing in Plain English: A Simple Guide to Super Effective ISO Audits

Cochran, Craig

The Six Sigma Green Belt Handbook is a comprehensive, practical guide to becoming a Six Sigma Green Belt. Whether you're just starting down the path toward becoming a Green Belt, an experienced Green Belt, or if you're the person responsible for your organization's Six Sigma process, you'll find this handbook to be an invaluable addition to your Six Sigma library. It's a wealth of information for anyone who wants to learn new ways of using statistical improvement to improve his or her organization Legendary quality guru H. James Harrington and co-authors Praveen Gupta and Frank Voehl have distilled their decades of knowledge about Six Sigma into this helpful handbook. Chapters include: * Performing as a Team. Learn how to form and operate effective Six Sigma teams, help team members develop their statistical and personal skills, what each team member s role is, and how to select the right team members. * Basic Green Belt Skills. What s the best tool for the job? Included are comprehensive descriptions and applications of commonly used Six Sigma skills, such as affinity diagrams, flowcharts, cause-and-effect diagrams, force field analysis, Kano models, root cause analysis, graphs, and Pareto charts. * Six Sigma Software. Learn how to use Microsoft Excel and QI Macros to maximize your data analysis, how to apply analysis of variance (ANOVA) to dig deep into complex data and uncover gems of information, and how to present it clearly for managers and those without statistical backgrounds. * Statistical Tools for Green Belts. Lean how to use statistical tools such as Poisson distributions, binomial distributions, sampling, and probability to breath new life into your Six Sigma program. The Six Sigma Green Belt Handbook also includes chapters on each of the DMAIC steps: define, measure, analyze, improve and control, as well as a full glossary of Six Sigma terms, and a list of Six Sigma s body of knowledge. This is a must-read for any Six Sigma practitioner.

The Six Sigma Green Belt Handbook

Praveen Gupta

H. James. Harrington

Frank Voehl

Why does ISO 9001 have to be so confusing? It doesn't. Bestselling author Craig Cochran has translated ISO 9001 into plain English that anyone can understand. ISO 9001 in Plain English was written so that anyone at any level of the organization can get to the heart of the standard's requirements and how they apply to the organization quickly and simply. This straightforward book is ideal for people who are new to ISO 9001, experienced ISO coordinators who want to get more out of an established system, and for employees who just need a basic understanding of what ISO 9001 is and how it applies to them. Cochran explains each of ISO 9001's sections and clauses using real-world examples and frequently asked questions. Plus, he includes samples of: process flow diagrams, process matrix diagrams, records matrix, quality policy, and quality objectives

ISO 9001 in Plain English

Craig Cochran

Every process improvement project leader needs this invaluable book. New project leaders will benefit from the practical, simple explanations of each step in the Six Sigma project, and experienced Six Sigma practitioners will benefit from the standardized and consistent project pathways the templates in this workbook provide. My Six Sigma Workbook is the perfect companion for any Six Sigma project. It will maximize your team's efficiency by presenting activities step by step and from one task to the next. This practical workbook also provides a standardized mechanism to manage the knowledge and track the outcomes from Six Sigma projects. These simple templates will make it easy to quickly review and simultaneously compare many projects, as well as keep teams focused on the next activity--leading to accelerated project completion and improved profits. Each chapter of My Six Sigma Workbook represents and phase in the define-measure-analyze-improve-control problem-solving methodology. The included CD-ROM contains customizable PDFs of the Six Sigma templates included in the book, allowing you to immediately begin using the tools in your organization.

My Six Sigma Workbook: A Step-By-Step Guide to Successful Six Sigma Projects

Holly Alison Duckworth

Jeffrey Jenkins

Joanne Voordeckers

ISO 9001 has finally been updated and you re responsible for making sure that your organization s quality management system is compliant with the newly amended standard. Relax, we ve got expert help. Although there are no new requirements, the standard has changed in subtle yet important ways. The release of ISO 9001:2008 is the perfect time to review and update your QMS to get the most from it. The Insiders Guide to ISO 9001:2008 was written by three members of the U.S. TAG to ISO/TC 176, the committee responsible for updating the standard. You ll get their expert advice and opinions on each of the standards changes as well as a clause-by-clause review of the standard and what you should be looking for when updating your QMS. They ll also tell you how and why the standard was updated, how the amendment affects sector-specific standards (such as ISO/TS 16949), and what the future holds.

The Insiders' Guide to ISO 9001:2008

Denise Robitaille

Craig Williams

Lorri Hunt

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