The Six Sigma Black Belt Handbook (Six SIGMA Operational Methods)

Thomas McCarty

Lorraine Daniels

Michael Bremer

Praveen Gupta

McGraw–Hill Education

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.
 Written with managers, not statisticians in mind, this reference shows readers how to statistically evaluate a Six Sigma program, identify problems, and make tailor-made adjustments to get the desired results and revitalize a program Profits in tough times require prioritization and focus. If properly managed, Six Sigma methods can deliver dramatic improvement by increasing manufacturing and process efficiencies. But nearly 60% of all corporate Six Sigma initiatives fail to yield the desired results -- often companies take the "fighting fires" approach to business and do not take time to understand what the data in telling them, which is why many Six Sigma projects fail. The high-visibility of the Six Sigma Initiative has corporate executives committing to significant investment in resources often without any tangible improvement in profitability -- a fact neglected by most Six Sigma books. Written with Green belts, and managers in mind, this reference shows readers how to statistically evaluate a Six Sigma program, identify problems, and make tailor-made adjustments to get the desired results and revitalize a program.

The Six Sigma Performance Handbook: A Statistical Guide to Optimizing Results (Six SIGMA Operational Methods)

Reference

McGraw=Hill

EXTREME SIX SIGMA: A new series that takes Six Sigma to the next level The Six Sigma Operational Methods Series goes beyond simply explaining Six Sigma basics to interested managers--these are hard-core working tools of statistical methods, quantitative and intense, aimed at mathematically sophisticated Six Sigma practitioners unwilling to settle for anything less than peak performance in manufacturing and services. 
Written by four instructors from the world-renowned Motorola University, this handbook provides the tools Six Sigma Black Belts and Master Black Belts need to deal with the most intractable business problems. The authors show how to integrate research and development, manufacturing, human resources, finance, marketing, quality, and customer service with corporate vision, mission, and key strategies. 
* Tools for estimating quality project cost on a project by project basis * A complete guide to understanding and writing financial reports * Methodologies for leading multiple projects * Problem-solving tools like Design for Six Sigma and TRIZ 
Contents: Strategy: Planning for Six Sigma * Project Management * Performance Reporting * Leadership for Six Sigma: Organizing for Six Sigma * Team Leader’s Tools * Team Measurement Concepts * Corporate Initiatives: Six Sigma * Lean Thinking * Human Resources Management: Organizational Alignment * Compensation and Recognition * Methodology Tools: Define * Measure * Analyze * Improve * Triz * Control * Design for Six Sigma * Financial Measurements: Financial * Operational * Reporting * By Industry: Service * Transaction * Manufacturing * Healthcare * Human Resources Management

The Six Sigma Black Belt Handbook (Six Sigma Operational Methods Series)

Business & Money

Management & Leadership

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.
MAXIMIZE CUSTOMER-RELATED BUSINESS FUNCTIONS THROUGH SIX SIGMA
Six Sigma for Transactions and Service delivers a comprehensive roadmap to optimize customer-related business functions. Featuring how-to's for making systems such as customer billing, order processing, and call center management more cost-effective and truly "customer-centric," this reference provides the hands-on specifics required to create and implement self-sustaining -- even self-improving -- transactional and service strategies an practices.
Six Sigma for Transactions and Service provides:
<ul>
<li>A clear blueprint to money-saving, efficiency-enhancing service delivery and transaction processing</li>
<li>Service-Sector-specific Define, Measure, Analyze, Innovate, and Embed (DMAIE), and Define, Measure, Analyze, Design and Optimize (DMADO) methodologies</li>
<li>Innovative service operations design strategies aligned with corporate strategies</li>
<li>Guidance and expert tips from Six Sigma Master Black Belts and Black Belts</li>
<li>Valuable forms and scorecard</li>
</ul>
ASSURE SIX SIGMA QUALITY IN SERVICE AND TRANSACTIONS: Transactional Quality Benchmarks Service Operations, Corporations, and Industries * Service Performance Indicators * The Service Crisis * Transactional Six Sigma Define and Develop * Measures and Trends * Analyze and Innovate * Embed * Designing for Transactional Services Axioms of Service Design * Customer-Driven Transactional Processes * Designing Transactional Processes * Optimize the Service Design to Ensure a Robust Service Package * Transactional Business * Human Capital * Implementing TSS * Six Sigma in Transactional Processes
After achieving Six Sigma improvements in manufacturing and design comes an equally complex challenge: implementing Six Sigma in a business's transactional and service sectors.
Different tools, terminology, frameworks, and measurements will clearly be needed -- this is why leading Six Sigma and service operations experts prepared this detail-rich roadmap. Six Sigma for Transactions and Services provides the step-by-step guidance needed to transform these costly, crucial -- and far too often highly inefficient -- business processes.
This guide shows exactly how to design and optimize procedures and performance in areas traditionally resistant to both investigation and change. Readers will find the tools they need to: 
<ul>
<li>Develop quantitative assessments in hard-to-measure areas</li>
<li>Apply process thinking in service context</li>
<li>Apply new tools to find wasteful processes ripe for elimination</li>
<li>Develop customer-driven transactional processes</li>
<li>Build robustness into every aspect of the service package</li>
<li>Optimize the company's transactional design</li>
<li>Exceed customers expectations at reduced cost</li>
<li>Document cost reductions, efficiency improvements, and customer satisfaction</li>
</ul>
Six Sigma for Transactions and Service offers exciting new opportunities to those looking to optimize every aspect of a bus

Six SIgma for Transactions and Service (Six SIGMA Operational Methods)

Parveen S. Goel

Rajeev Jain

Rajesh K. Tyagi

Industries

Stat Free Six Sigma has been written to ease implantation of Six Sigma by minimizing statistics, and to achieve great results through innovative application. Unique features of the book include 1. No cumbersome statistics, hypothesis testing, and statistics tables; 2 Stat Free DMAIC Tool Matrix; and 3. Key Executive Tools. The table of contents includes Introduction, Six Sigma Background, Understanding Six Sigma, Stat Free Six Sigma Tools, Stat Free Six Sigma Measurements, Six Sigma and Innovation, and Making Six Sigma Work. To order multiple copies, or receive bulk discount, please visit www.accelper.com.

Stat Free Six Sigma: Focusing on Intent for Quick Results

BookSurge Publishing

The Six Sigma Green Belt Handbook is a comprehensive, practical guide to becoming a Six Sigma Green Belt. Whether you're just starting down the path toward becoming a Green Belt, an experienced Green Belt, or if you're the person responsible for your organization's Six Sigma process, you'll find this handbook to be an invaluable addition to your Six Sigma library. It's a wealth of information for anyone who wants to learn new ways of using statistical improvement to improve his or her organization Legendary quality guru H. James Harrington and co-authors Praveen Gupta and Frank Voehl have distilled their decades of knowledge about Six Sigma into this helpful handbook. Chapters include: * Performing as a Team. Learn how to form and operate effective Six Sigma teams, help team members develop their statistical and personal skills, what each team member s role is, and how to select the right team members. * Basic Green Belt Skills. What s the best tool for the job? Included are comprehensive descriptions and applications of commonly used Six Sigma skills, such as affinity diagrams, flowcharts, cause-and-effect diagrams, force field analysis, Kano models, root cause analysis, graphs, and Pareto charts. * Six Sigma Software. Learn how to use Microsoft Excel and QI Macros to maximize your data analysis, how to apply analysis of variance (ANOVA) to dig deep into complex data and uncover gems of information, and how to present it clearly for managers and those without statistical backgrounds. * Statistical Tools for Green Belts. Lean how to use statistical tools such as Poisson distributions, binomial distributions, sampling, and probability to breath new life into your Six Sigma program. The Six Sigma Green Belt Handbook also includes chapters on each of the DMAIC steps: define, measure, analyze, improve and control, as well as a full glossary of Six Sigma terms, and a list of Six Sigma s body of knowledge. This is a must-read for any Six Sigma practitioner.

The Six Sigma Green Belt Handbook

H. James. Harrington

Frank Voehl

Paton Professional

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