Robitaille - vice-chair of U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards - takes readers into a seldom-discussed but needed area of the ISO 9001 standard: applying it to small and medium-sized businesses. This handbook was developed to help small and medium-sized organizations better understand ISO 9001:2008. It is intended to facilitate implementation and improvement. The establishment, implementation, and maintenance of an ISO 9001 compliant quality management system (QMS) should allow the organization to experience multiple benefits beyond the achievement of certification. Organizations should also see improvements in the quality of products, customer satisfaction, and process effectiveness all of which ultimately have a positive impact on the bottom line. For those readers whose organizations have already established a QMS, this handbook will serve to reinforce good practices and lead to a better understanding of the intent and value of some of the requirements of ISO 9001. Since this handbook is especially focused on small and medium-sized organizations, the examples provided will have greater applicability and will enhance comprehension, again resulting in increased value. Utilizing this handbook should allow you to develop or rejuvenate your QMS so that it is a benefit to both you and your customer.

ISO 9001:2008 for Small and Medium-Sized Businesses, Second Edition

Business & Money

Denise E. Robitaille

Management & Leadership

Quality Press

This handbook was developed to help small and medium-sized organizations better understand ISO 9001:2015. It is intended to facilitate implementation and improvement. The establishment, implementation, and maintenance of an ISO 9001 compliant quality management system (QMS) should allow the organization to experience multiple benefits beyond the achievement of certification. Organizations should also see improvements in the quality of products, customer satisfaction, and process effectiveness all of which ultimately have a positive impact on the bottom line.
 It is expected that some readers will have already established a QMS. This handbook will serve to reinforce good practices and will help you better understand the intent and value of some of the requirements of ISO 9001. Since the handbook is especially focused on small and medium-sized organizations, the examples that are provided will have greater applicability and will enhance comprehension, again resulting in increased value.
 Implementing a QMS in a small organization is not easier or harder than it is in a large one. Resources are different; each organization has its own unique challenges, constraints, and advantages. The thing to always bear in mind is that this is your organization and these are your processes.
 ISO 9001:2015 defines the requirements, but it does not dictate the method of application. Utilizing this handbook should allow you to develop or rejuvenate your QMS so that it is a benefit to both you and your customer.

ISO 9001:2015 Handbook for Small and Medium-Sized Businesses, Third Edition

How do we harness the elusive concept of preventive action? People often think of preventive action as the extra thing you do after you've finished corrective action—like an extra coat of sealant. Actually, preventive actions are the initiatives you establish to minimize the number of corrective actions you conduct. 
The Preventive Action Handbook is a great guide for defining the process, writing the procedure, establishing criteria, developing plans, and reporting back to management. It will help you benefit from a fundamental management tool that has a direct relationship to your organization's bottom line. 
The Preventive Action Handbook will help you make your preventive action process more organized, more efficient, and more productive. The book's basic precepts hold true for any size organization. It can be used by quality managers, ISO 9000 management representatives, production supervisors, production group leaders, customer service managers, quality technicians, or anyone else involved in corrective action.

The Preventive Action Handbook

Economics

Paton Professional

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Books by Denise E. Robitaille

See the best price to sell, buy, or rent books by Denise E. Robitaille. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

ISO 9001:2008 for Small and Medium-Sized Businesses, Second Edition

ISO 9001:2015 Handbook for Small and Medium-Sized Businesses, Third Edition

The Preventive Action Handbook