What does quality mean for training managers? Everything - considering that none of the aspects of the quality movement can be implemented without effective training. 
Achieving a Leadership Role for Training offers training managers and practitioners: 
* A blueprint for operating training as a business. * Guidelines and tools to use to apply quality principles to all phases of training and the development process. * Checklists to assess your own training organization's competitiveness and business smarts. * Examples of what other training functions are doing to embrace the quality principles of customer satisfaction, measurable results, leadership, and fact-based management. * A new approach to identifying leadership for training. 
The book endorses setting rigorous standards for training inputs, processes, outputs, and outcomes. It describes how to measure actual practice against standards, and use the results to drive continuous improvement.

Achieving a Leadership Role for Training: How to Use the Baldrige Criteria and Iso Standards to Keep the Training Function Competitive

Business & Money

Hale, Judith A.

Westgaard, Odin

Management & Leadership

Quality Resources

Here's an integrated approach to using the most powerful reeingineering tools to design single work units that are productive, responsive, and build participant ownership and commitment. This practical tool kit includes techniques for analyzing and designing daily work flow, group structure, and job responsibilities of intact work groups. Includes numerous checklists, reusable worksheets, and flow charts.

Designing Work Groups, Jobs, and Work Flow (Jossey Bass Business & Management Series)

Hupp, Toni

Polak, Craig

Pfeiffer

The only practical business resource available that shows you howto use tests to assess skills and values in the workplace! Loaded with figures, tips, checklists, and examples, Tests ThatWork gives you everything you need to use assessments responsiblyand effectively at your organization. You know the effects of mediocre workplace performance: reducedprofitability, poor productivity, and diminished customer andemployee satisfaction. But while you know the effects, finding thecauses can seem nearly impossible. Do some of your employees needto improve their execution of basic tasks? Should some of youremployees work on expanding their knowledge? How can you answerthese questions? Tests enable you to find answers such as these. But manyorganizations are afraid to use assessments: test development andexecution is complicated. Bad tests can seem punishing oroffensive, and yield inconclusive or incorrect results. That's why noted consultant Odin Westgaard brings you Tests ThatWork, the only practical resource available that shows you how touse tests to assess skills and values in the workplace. Westgaardoffers you invaluable advice whether you're developing andadministering tests--or merely selecting them. "Confusion has reigned in the realms of tests, testing, andcalibrating human performance. Until now. This book will be on mydesk -- the shelf is too far away!" --Roger Kaufman, professor and director, office for needsassessment and planning, Florida State University; co-editor, TheGuidebook for Performance Improvement "This is one valuable book I won't loan to anyone. I'd never get itback! It's that good." --Kery Mortenson, senior site training specialist, AbbottLaboratories You'll learn how to: * Test organizational attitudes * Examine test validity and reliability * Manage ethical issues related to test administration * Evaluate and report test results . . . and more! You'll use tests to: * discover where training is needed * determine whether training was successful * analyze an organizational culture * assess opinions and preferences * and more! Whether you're a manager who's considering using tests at yourorganization, a human resource development professional who'sdesigning and implementing tests for your clients, or an educatoror student engaged in the study or practice of assessment -- thisis the resource for you!

Tests That Work: Designing and Delivering Fair and Practical Measurement Tools in the Workplace

Business Development & Entrepreneurship

Good Fair Tests: For Use in Business and Industry

Human Resource Development Press

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Books by Westgaard, Odin