Inside Lincoln's Cabinet

History

David Herbert Donald

Americas

Quality Resources

For anyone interested in learning more about the various quality philosophies - from executives to students - this book offers a glance at the contributions of each of the quality gurus and methods for bridging the chasm between theory and practice. By tracing the history and development of the quality movement, it concisely compares and contrasts each theory and places it in a modern context. 
The author takes these philosophies one step further by synthesizing them into a uniform effort called "The Rings of Management." Composed of four areas, this revolutionary idea confirms the importance of: 
* Fostering an atmosphere for continuous quality improvement. * Establishing and communicating a vision of the company's long-term strategy. * Utilizing tools for the improvement and innovation of processes,products, and services. * Developing teamwork, leadership, and empowerment to enable all employees to become managers of their own processes. 
This powerful and practical approach gleans the best from the world's great quality theorists and offers an edge in today's dynamic business environment.

Profiles in Quality: Learning from the Masters

Business & Money

Schultz, Louis E.

Management & Leadership

Perfect for managers and HR professionals beginning to explore self-directed teams, this guide lays out exactly what you need to know to get your redesign teams up and running. The author presents an eight-step design team process, which will assist you in: * Conducting technical and social analyses to find opportunities for improving processes, productivity, and job satisfaction.  * Using interrelationship worksheets and weighted criteria charts to select the best combination of improvement ideas.  * Formalizing roles, training requirements, selection processes, and an implementation timetable for teams to begin operation.  * Writing proposal worksheets for recommended changes.  * Carrying out a dry-run implementation to test the stability of proposed plans.  * Preparing final plans for implementation and communication. Each easy-to-follow chapter contains: a decision checklist to help you select the most helpful tools to use, such as workflow diagrams and responsibility charts; a team building activity to begin each meeting; and suggested follow-up actions.

The Work Redesign Team Handbook: A Step-By-Step Guide to Creating Self-Directed Teams

Hitchcock, Darcy E.

Reference

The Pocket guide to the Baldrige Award criteria

Brown, Mark Graham

What does quality mean for training managers? Everything - considering that none of the aspects of the quality movement can be implemented without effective training. 
Achieving a Leadership Role for Training offers training managers and practitioners: 
* A blueprint for operating training as a business. * Guidelines and tools to use to apply quality principles to all phases of training and the development process. * Checklists to assess your own training organization's competitiveness and business smarts. * Examples of what other training functions are doing to embrace the quality principles of customer satisfaction, measurable results, leadership, and fact-based management. * A new approach to identifying leadership for training. 
The book endorses setting rigorous standards for training inputs, processes, outputs, and outcomes. It describes how to measure actual practice against standards, and use the results to drive continuous improvement.

Achieving a Leadership Role for Training: How to Use the Baldrige Criteria and Iso Standards to Keep the Training Function Competitive

Hale, Judith A.

Westgaard, Odin

Baldrige Award Winning Quality: How to Interpret the Malcolm Baldrige Award Criteria

Mark Graham Brown

An Action Guide to Making Quality Happen provides tools and principles for managing the improvement process.

An Action Guide to Making Quality Happen: An Action Handbook

Damelio, Robert

Englehaupt, William

The Pocket Guide to the Baldrige Award Criteria

Catalogs & Directories

Addresses issues such as:
<ul>
<li>Eliminating process waste. </li>
<li>Making the right resources available at the right place and time. </li>
<li>Optimizing technology to improve process flow. </li>
<li>Achieving continuous flow. </li>
<li>Creating and sustaining cross-functional teams.</li>
</ul>
Cycle Time Reduction also contains a simple, actionable, tried-and-tested model for work design and streamlining Activity Based Work Design. The book includes guidelines, checklists, tools, and case studies. An action-oriented book for managers, supervisors, and team leaders charged with improving performance.

Cycle Time Reduction: Designing and Streamlining Work for High Performance

Harbour, Jerry L.

Economics

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Books by Quality Resources