What does quality mean for training managers? Everything - considering that none of the aspects of the quality movement can be implemented without effective training. 
Achieving a Leadership Role for Training offers training managers and practitioners: 
* A blueprint for operating training as a business. * Guidelines and tools to use to apply quality principles to all phases of training and the development process. * Checklists to assess your own training organization's competitiveness and business smarts. * Examples of what other training functions are doing to embrace the quality principles of customer satisfaction, measurable results, leadership, and fact-based management. * A new approach to identifying leadership for training. 
The book endorses setting rigorous standards for training inputs, processes, outputs, and outcomes. It describes how to measure actual practice against standards, and use the results to drive continuous improvement.

Achieving a Leadership Role for Training: How to Use the Baldrige Criteria and Iso Standards to Keep the Training Function Competitive

Business & Money

Hale, Judith A.

Westgaard, Odin

Management & Leadership

Quality Resources

If you are an experienced trainer, an instructional designer, a specialist in performance improvement, or a manager responsible for learning and performance, Performance-Based Evaluation . . . offers you the proven tools and information to evaluate programs and people performance. Filled with real-world examples, this practical resource will help you to determine what to do and (just as important) what not to do. 
Performance-Based Evaluation contains a wealth of information including: <ul>
<li>Suggestions on how to measure both hard and soft skills</li> <li>Guidance on measuring required and mandated programs</li> <li>Ideas for measuring elective training and employee relations programs</li> <li>Procedures for comparing different delivery systems</li> <li>Information on how to sample people and documents</li> <li>Tips for both collecting data and information on analyzing data using descriptive and inferential statistics</li> </ul>
In addition, the book includes a CD-ROM with customizable and reproducible job aids, charts, and exercises.

Performance Based Evaluation: Tools and Techniques to Measure the Impact of Training

Pfeiffer & Co.

Improve student achievement by transforming schools as an SIS expert! Deb Page and Judith Hale, SIS authorities, guide new and transitioning school improvement specialists in applying high-leverage practices that result in systemic, sustainable, schoolwide improvement. With easy-to-use tools and protocols, both in the guide and online, this book offers the voice and counsel of a trusted coach while addressing how to: <ul>
<li>Establish enduring interventions with viable tools and methods</li> <li>Use time-tested processes to teach 21st-century skills to educators and students alike</li> <li>Seamlessly align improvement practices to the updated Institute for Performance Improvement Standards</li> <li>Transition smoothly into the school improvement specialist role</li> </ul>

The School Improvement Specialist Field Guide

Education & Teaching

Page, Debra L.

Schools & Teaching

Corwin

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Books by Hale, Judith A.