The Pocket guide to the Baldrige Award criteria

Business & Money

Brown, Mark Graham

Management & Leadership

Quality Resources

Keeping Score

Keeping Score ensures that you look at the right metrics. The author contends that metrics must focus on the past, present, and future and be based on the needs of the customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing -- pinpointing the vital measures is the key to success. Integrating the "balancing scorecard" concept with a Baldrige approach, Keeping Score will show you how to―  Evaluate your current approach to measurement Pinpoint incorrect performance measurements Select the right financial metrics Measure customer satisfaction and value Measure quality of products and services before they reach customers Perform process measurement Track supplier performance Measure employee satisfaction Redesign metrics and systems used to collect and report data

Keeping Score: Using the Right Metrics to Drive World Class Performance

Productivity Press

The Pocket Guide to the Baldrige Award Criteria

Reference

Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence

Tells how to overcome the problems of implementing Total Quality Management, and includes advice on gaining the support of management and workers

Why TQM Fails And What to Do About It

Willard, Marsha L.

Hitchcock, Darcy E.

Business One Irwin

Keeping Score ensures that you look at the right measurements. The author contends that your measurements must focus on the past, present, and future and be based on the needs of customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing - pinpointing the vital few key measures is the key to success. Following a Baldrige approach, Mark Brown shows you how to evaluate your current approach to measurement and redesign inadequate metrics and systems used to collect and report data. Developing an accurate measurement system ensures that you correctly measure customer satisfaction and value, the quality of products and services before they reach the customer, and employee satisfaction. In addition, you'll improve the accuracy of your metrics by linking them to key success factors as well as learn how to select the right financial metrics, perform process measurement, and track supplier performance.

Economics

Learn the secrets to using analytics to grow your business Analytics continues to trend as one of the hottest topics in the business community today. With ever-growing amounts of business data and evolving performance management/business intelligence architectures, how well your business does analyzing its data will differentiate you from your competition. Killer Analytics explores how you can use the muscle of analytics to measure new business elements. Author Mark Brown introduces 20 new metrics that can drive competitive advantage for your business, including social networks, sustainability, culture, innovation, employee satisfaction, and other key business elements. <ul>
<li>Shows organizations how to use analytics to measure key elements of business performance not traditionally measured</li> <li>Introduces 20 new metrics that drive competitive advantage</li> <li>Reveals how to measure social networking, sustainability, innovation, culture, and more</li> </ul>
Aside from the science and process of analytics, businesses need to think outside the box in terms of what they are measuring and how new analytical tools can be used to measure business elements such as innovation or sustainability. Opening the doors to a powerful new way of measuring your business, Killer Analytics saves you a small fortune on consultants with dynamic, forward-thinking advice for making the most of every component of your business.

Killer Analytics: Top 20 Metrics Missing from your Balance Sheet

wiley

Killer Analytics: Top 20 Metrics Missing from Your Balance Sheet

Get It, Set It, Move It, Prove It: 60 Ways To Get Real Results In Your Organization

Selected As One of "The Year's Best Reference and Reading Material", Industrial Engineer Magazine, December 2004
If you seek to produce measurable results in your organization, this book is for you. It provides practical and useful methods that you can use immediately and points out habits you should avoid. Get It, Set It, Move It, Prove It is about getting real results and being able to prove them. 
The distinct feature of this book is the four-phased model: "Get It" focuses on your leadership's vision and values; "Set It" improves your goals and strategies and their deployment in regard to ethics and regulatory requirements and performance measurement; "Move It" strengthens your relationships with important customers and the management of employees and key work processes; and "Prove It" helps you supply the evidence that your systems are producing high-performance results.

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Books by Brown, Mark Graham