<p>Tells how to overcome the problems of implementing Total Quality Management, and includes advice on gaining the support of management and workers</p>

Why TQM Fails And What to Do About It

Business & Money

Willard, Marsha L.

Brown, Mark Graham

Hitchcock, Darcy E.

Management & Leadership

Business One Irwin

<p>Today's businesses environment is highly demanding and increasingly competitive, requiring organizations to be flexible, responsive, and continually innovative. In order for this to happen, there must be a high degree of trust throughout the organization. Leaders need to trust that their workers will carry out directives, and employees need a high level of trust in the vision and direction that leaders create for the organization. Without this trust an organization will struggle to reach its goals and attain the success desired. This is the focus of The Trust Imperative, which explains how to develop trust throughout an organization, while improving performance and increasing productivity. The book offers simple conceptual models, assessments, and trust tools which will help individuals diagnose, measure, and improve the level of trust within the organization. The authors then provide succinct tips and techniques to support the continuous development of trust within any organization.</p>

The Trust Imperative: Performance Improvement Through Productive Relationships

Hacker, Stephen

Couturier, Laurent

Asq Pr

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