An Action Guide to Making Quality Happen provides tools and principles for managing the improvement process.

An Action Guide to Making Quality Happen: An Action Handbook

Damelio, Robert

Englehaupt, William

Reference

Quality Resources

The Basics of Benchmarking

The first part of The Basics of Benchmarking provides a guide to the language of benchmarking and answers some commonly asked questions. The second part of the book walks through the three phases of the benchmarking process -- Analysis, Discovery, and Implementation -- and provides charts and checklists on what questions should be answered a

Business & Money

Economics

Routledge

Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart. Highlighting the relationship of process mapping to flowcharting, he delineates the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations.

The Basics of Process Mapping

Management & Leadership

Productivity Press

The first part of The Basics of Benchmarking provides a guide to the language of benchmarking and answers some commonly asked questions. The second part of the book walks through the three phases of the benchmarking process -- Analysis, Discovery, and Implementation -- and provides charts and checklists on what questions should be answered at each phase, and what outputs should be produced. The book closes with a complete process map and outlines the entire site visit process.

This second edition of a bestseller supplies provides selected tools to help strengthen critical skills and accomplish key steps throughout the benchmarking process. The first part of provides a guide to the language of benchmarking and answers commonly asked questions. The second part walks readers through the three phases of the benchmarking process -- Analysis, Discovery, and Implementation -- and provides charts and checklists on what questions should be answered at each phase, and what outputs should be produced. The book closes with a complete process map and outlines the entire site visit process.

The Basics of Benchmarking, Second Edition

This book provides how-to guidance and examples for three types of maps, namely relationship map, cross-functional process map, and flowchart. It helps readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.

See the best price to sell, buy, or rent books by Damelio, Robert. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Damelio, Robert

See the best price to sell, buy, or rent books by Damelio, Robert. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

An Action Guide to Making Quality Happen: An Action Handbook

The Basics of Benchmarking

The Basics of Process Mapping

The Basics of Process Mapping

The Basics of Benchmarking

The Basics of Benchmarking, Second Edition

The Basics of Process Mapping