The new edition of this one-of-a-kind textbook (formerly entitled Ultimate Service) details every aspect of the profession of hotel concierge from the qualities and skills required to succeed, to ethical considerations, to restaurant and theater reservations to the latest in technology. Whether you re considering it as a career, already serving guests or managing a concierge team, you ll find the information and insights you ll need to excel in this challenging, but rewarding, field. This comprehensive reference is enhanced with illustrative true stories, immediately implementable tips and occupational hazards, collected from concierges and service experts from all over the world.

The Art & Science of the Hotel Concierge

Holly Stiel

Amer Hotel & Motel Assn

Strategic Marketing Planning in the Hospitality Industry

Travel

Food, Lodging & Transportation

Managing Service in Food and Beverage Operations

Cookbooks, Food & Wine

Rey, Anthony M.

Professional Cooking

Wonderful reference in the world of security and loss prevention.

Security and Loss Prevention Management

Business & Money

Ellis, Raymond C.

Industries

Managing Conventions and Group Business

Book by Hoyle, Leonard H., Dorf, David C., Jones, Thomas J. A.

Jones, Thomas J. A.

Hoyle, Leonard H.

Dorf, David C.

Management & Leadership

Training for the Hospitality Industry

Forrest, Lewis C.

Hospitality Facilities Management and Design

Stipanuk, David M.

Roffmann, Harold

Managing Housekeeping Operations

Book by Kappa, Margaret M., Nitschke, Aleta, Schappert, Patricia B.

Kappa, Margaret M.

Nitschke, Aleta

Schappert, Patricia B.

Dimensions of Tourism

Fridgen, Joseph

Financial Management for the Hospitality Industry

KEY BENEFIT: Financial Management for the Hospitality Industrypresents financial concepts and explains how they apply to specific operations within the hospitality industry. KEY TOPICS: The book contains answers to many of the financial questions confronting today’s and tomorrow’s hospitality managers. It should serve as a reference book to be used as financial problems and opportunities arise. MARKET: For hospitality managers.

Schmidgall, Raymond S.

Andrew, William P., Ph.D.

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Books by Amer Hotel & Motel Assn