<p>The new edition of this one-of-a-kind textbook (formerly entitled Ultimate Service) details every aspect of the profession of hotel concierge from the qualities and skills required to succeed, to ethical considerations, to restaurant and theater reservations to the latest in technology. Whether you re considering it as a career, already serving guests or managing a concierge team, you ll find the information and insights you ll need to excel in this challenging, but rewarding, field. This comprehensive reference is enhanced with illustrative true stories, immediately implementable tips and occupational hazards, collected from concierges and service experts from all over the world.</p>

The Art & Science of the Hotel Concierge

Holly Stiel

Amer Hotel & Motel Assn

Thank You Very Much

Business & Money

Job Hunting & Careers

Ten Speed Press+

See the best price to sell, buy, or rent books by Holly Stiel. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Holly Stiel

See the best price to sell, buy, or rent books by Holly Stiel. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The Art & Science of the Hotel Concierge

Thank You Very Much