Finding What Matters Most to Patients

Business & Money

Walsh, Thom

Management & Leadership

CRC-Press

Research shows that the importance of patient-reported outcomes, improved decision support, and care coordination is growing rapidly as new payment models transform healthcare delivery. This has led to the use of new measures and communication techniques, including shared decision-making and motivational interviewing. Using patient-reported outcomes at the point of service helps providers identify what matters most to the patient in front of them now. Describing treatment options and deciphering a patient’s preferences effectively is a process, which has been likened to arriving at a diagnosis. Providers make a medical diagnosis by discerning a patient’s primary complaints, past history, exam findings, and test results. A preference diagnosis can be thought of similarly. Providers work with their patients to identify what matters most to them, discuss the risks and benefits of the available treatment options, and support the patient as needed through the decision-making process. Once informed of their options, patients frequently chose treatments that require modifying their habits. Motivational interviewing helps patients and providers understand what matters most now and design care plans that provide appropriate support. While many healthcare providers and leaders may be familiar with patient-reported outcomes from research articles, and have heard of shared decision-making and motivational interviewing, few have experience using them. Fewer still understand how each relates to the other. This book helps leaders and healthcare providers better understand how to use patient-reported data to their advantage at the point of service. The book provides the background for developing shared knowledge and shared language, along with extensive examples of dialogue between providers and patients. In addition, the book contains personal interviews of subject matter experts who have significant experience using these measures. The result is a comprehensive understanding of how these measures and techniques can help providers, organizations, and patients navigate this modern healthcare management opportunity.

Productivity Press

Payment reform efforts will be a mainstay of healthcare delivery so long as our societal spending on care is high while our outcomes are inconsistent or middling. To thrive-financially, individually, and collectively as care delivery units-we must be able to demonstrate to ourselves and for others, the value of the outcomes we produce. While it is true that you can't improve what you don't measure, it is also true that you can't act on measurements you don't understand. Every healthcare system, form a single provider office up to a national chain, has to bridge administrative and clinical workflows to create better, more meaningful, outcomes for each patient. Learn to rebuild an organization with tools you already have in your practice now to listen to your patients and create a system to empower patients and staff alike. Create an environment where outcomes are: - measured in a meaningful way - evaluated based on both the patient and the practice's needs - acted upon to strengthen both the practice's community and bottom line. Dr. Walsh utilizes extensive clinical, business, and academic experience to demonstrate a proven methodology to identify and measure what matters most to patients. Learn to: - capture the data that matters to patients - create data governance and oversight structures - employ new cost-allocation techniques - evaluate the effectiveness of varied transformation techniques - implement shared decision making - improve the patient experience with all levels of the practice Here is the roadmap to identifying actionable strategies and effective improvement activities to engage your patients and align your people so your organization can navigate toward value-based outcomes and thrive.

Navigating to Value-Based Outcomes: Engage Your Patients and Align Your People

Medical Books

Administration & Medicine Economics

Medical Group Management Association MGMA

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