Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers

Kristin L. Anderson

Ron Zemke

AMACOM/American Management Association

Knock Your Socks Off Service Recovery

Chip R. Bell

Terry R. Bacon

•Knock Your Socks Off Service skill self-assessments-to give you a snapshot of your current skill level. With these assessments, you'll see where your strengths are and you'll be able to identify areas that you want to improve.•Goal-setting and action-planning worksheets-use these to write out your Knock Your Socks Off Service goals, list action steps to achieve those goals, and track your progress.•Exercises-where you apply what you've learned in this course to your job.•Case situations-where you'll prepare to meet challenging customer service issues before encountering them. Each case has a model answer based on tried-and-true methods used by successful customer service professionals.•Desktop reminders-these are point-by-point guidelines you'll find throughout the course. You'll also find them on a laminated card you can take to work and keep in view or tucked away in your top drawer. A quick glance when the pressure's on will remind you what to say or do next.

Delivering Knock Your Socks Off Service (American Management Association Self-Study Programs)

American Management Association

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

Business & Money

Processes & Infrastructure

AMACOM

E-Service: Twenty-Four Ways to Keep Your Customers When the Competition Is Just a Click Away

Thomas K. Connellan

Marketing & Sales

Provides advice to companies which have implemented the principles of quality customer-oriented service about techniques for maintaining and improving their original high level of service

Sustaining Knock Your Socks Off Service (Knock Your Socks Off Series)

Management & Leadership

Amacom Books

In this text, a team of experienced trainers offer advice to new and experienced trainers on teaching strategies for training learners in computer applications. The book offers experiences of working trainers, as well as advice on how to deal with the challenges faced everyday as a trainer.

The Computer Trainer's Personal Training Guide

Computers & Technology

Paul Clothier

Shirley Copeland

Patty Crowell

Bernard Dodge

Peggy Maday

Elliott Masie

Gail Helsel

Garry Slobodian

Carolyn Woodie

Software

Que Pub

See the best price to sell, buy, or rent books by Ron Zemke. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Ron Zemke