Everyone is familiar with the age-old cartoon battles between Wile E. Coyote and the Road Runner--how the determined but hapless Coyote plots and plans to capture the elusive bird, but never achieves his long-term goal. According to the authors, these classic cartoons offer a powerful metaphor for business managers today who are seeking marketplace victories in the decades ahead. The lesson is that those organizations that emulate the Road Runner will prevail; those who act like Coyote will fail. The truth is, the vast majority of business executives and managers today are a lot more like Wile E. Coyote than like the Road Runner. Coyotes do have admirable traits; they are persistent, focused, hungry for results, and they keep their eye on their target. But that's simply not enough in today's--and tomorrow's--highly competitive business world. Coyotes have to learn how to stop relying upon conventional and outdated resources (like the Acme Manufacturing Company) and learn how to rule the road like the Road Runner does, with instant speed and an extraordinary adaptability to harsh conditions. Bell and Harari offer numerous examples of today's business types who have become Road Runners in their industries and offer advice on becoming the chased in business as opposed to being the chaser.

Beep-Beep: Competing in the Age of the Road Runner

Business & Money

Chip R. Bell

Oren Harari

Business Culture

WARNER BOOKS

Take Their Breath Away: How Imaginative Service Creates Devoted Customers

John R. Patterson

wiley

Praise for Take Their Breath Away  "Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring." —Seth Godin, author of Purple Cow and Tribes "Take Their Breath Away shows how legendary customer service delivery can win and keep devoted customers for life. I LUV this fantastic book." —Colleen Barrett, President Emeritus, Southwest Airlines Company "No one knows more about creating profit through service than Chip and John. If you want to know the best way to do it, read Take Their Breath Away. The examples in this book will certainly start your creative juices flowing and help your organization take your customers' breath away. —Howard Beharformer, former president, Starbucks Coffee International.

Processes & Infrastructure

Knock Your Socks Off Service Recovery

Ron Zemke

Terry R. Bacon

AMACOM/American Management Association

HAVE YOU DREAMED OF TURNING YOUR WRITING INTO A PUBLISHED BOOK? Book Mark is about making that dream a reality. Created by the Georgia Writers Museum, Book Mark will be your mentor and coach by offering real-world wisdom and concrete techniques from published authors who pursued that same dream and achieved award winning success. Book Mark was written by Chip R. Bell with the contributions of nine renowned, award-winning authors like Georgia Writers Hall of Fame inductee Terry Kay, national best-selling author Lisa McLeod, and Georgia Writers Association author of the year Alice Friman. This publication is the first in a series. As Georgia Writers Museum grows and establishes its place as not only a museum but a center for literary creativity and accomplishment, other categories and genres of writing not included in this book will be offered. Book Mark will give you the instruction manual you need to become a successful, published author. Pursue your dream!

Book Mark: How To Be An Author

Georgia Writers Museum

Beep! Beep! Competing in the (Microsoft Reader) Age of the Road Runner

Management & Leadership

Oxmoor House

INSIDE YOUR CUSTOMER'S IMAGINA

Bk South Asia Editions

A gold mine. A masterful work that will advance the professionalism of our field significantly. --Malcolm S. Knowles This book is a learning guide and storehouse of information for new and experienced trainers alike. You get 1) a step-by-step guide for planning your professional development, 2) an extensive catalogue of learning resources, and 3) a concise encyclopedia of HRD and OD--all in one incredible source. Use this training masterpiece to: <ul>
<li>Chart your HRD career</li> <li>Assess your learning style</li> <li>Choose a mentor</li> <li>Build a training network</li> <li>Select other HRD resources</li> <li>Define the essential terms and theories of HRD and OD...and much more!</li> </ul>
Malcolm S. Knowles called this collection a bonanza. You'll agree--get your copy today!

The Trainer's Professional Development Handbook (Jossey Bass Business & Management Series)

Ray Bard

In today's business world there are two kinds of executives...the Wile E. Coyote and the Road Runner. The hapless Coyote plots and plans to capture the elusive bird, but never achieves his long-term goal. For most business executives today, the Coyote has become the prevailing metaphor, as they rely more and more on conventional and outdated resources. This doesn't have to be the case, as Bell and Harari show business entrepreneurs how to hit the road running with instant speed and adaptability to harsh conditions.

Beep Beep

I D G Books Worldwide

9 1/2 Principles of Innovative Service (1)

Simple Truths

See the best price to sell, buy, or rent books by Chip R. Bell. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Chip R. Bell