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Unknown, Author

Business & Money

AMACOM

This exciting new text provides a complete introduction to Corporate Governance. It deals with the control and direction of companies by boards, owners and company law, and also looks at the mechanisms of governance and thedifferent governance systems around the world. Part 1: is a non-technical overview of the relevant theories, governance mechanisms and the country models. Part 2: looks at some of the most important governance mechanisms in detail. Part 3: studies individual international corporate governance systems. Part 4: wraps up with a discussion on governance practices.

Corporate Governance: Mechanisms and Systems

Martin Conyon

Steen Thomsen

Finance

Book by Kennedy, Gavin, Benson, John, McMillan, John

Managing negotiations

Management & Leadership

What Every Manager Needs To Know About Finance

Vos, Hubert D.

Why This Horse Won't Drink: How to Win--And Keep--Employee Commitment

Ken Matejka

If You Want to Make God Really Laugh, Show Him Your Business Plan: The 101 Universal Laws of Business

barry-j-gibbons

Key tools for developing a human resources plan based on organizational needs. Fundamentals of Human Resources Management, Fourth Edition is a comprehensive and up-to-date guide to virtually every aspect of human resources management from understanding the basic HR functions to using the Web for recruiting and selecting the latest HRIS. Whether new to the profession or a newly promoted professional, students will find in this book all the information and skills they need to do their job and make a positive impact in their organization. Readers will learn how to: * Answer the human resource challenges of diversity, alternative work arrangements, workforce literacy and globalization * Advocate for strategic partnering by building strong business relationships within your organization * Evaluate the advantages and disadvantages of internet recruiting * Identify the role of contingent workers and how they fit in staffing plans * Select and use a Human Resource Information System (HRIS) * Implement the components of a results-based performance management plan * Recruit, select, interview, and hire more qualified employees in full compliance with Federal and State laws * Write job descriptions and specifications; develop cost-effective, competitive compensation and benefits programs * Write policies and procedures manuals and employee handbooks * Evaluate training options to implement optimal training opportunities for all workers * Develop a mentoring program to aid in succession planning

Fundamentals of Human Resources Management, Fourth Edition

Diane Arthur

Today's leaders face many challenges in achieving their goals. Rapid changes in technology, a more diverse workforce, changes in government regulations, worldwide competition, and the growing complexity of things in general have increased our awareness of the need for more effective leaders. 
Developing leaders requires having an understanding of the knowledge and skills required for effective leaders. Leadership Skills for Managers, 4th edition, focuses on five leadership skill sets necessary to ensure individual and organization performance: providing direction, leading by example, enabling others, sharing power, and seeking a better way. In addition to the leadership skill sets, the book examines the attitudes and mindsets of effective leaders. In the final analysis, the evidence of leadership is in the performance of the people and the organizations that follow the leader. When they perform well, the leader is a success. When they don't perform well, leadership changes are almost always forthcoming. This book provides the background, real-world examples, practical applications, and numerous exercises to help prepare aspiring leaders. The lessons learned in this course can be applied to any leadership level in an organization and in any type of organization. Readers will learn how to: * Make the change from manager to leader. * Provide direction. * Enable others to achieve and succeed. * Develop a vision and create alignment. * Grow and develop new leaders. * Appraise leadership performance. * Use Continuous Improvement.

Leadership Skills for Managers

Charles M. Caldwell

Successful Project Management

Larry Richman

Distills a wealth of practical information into concise, step-by-step explanations that cover virtually every situation you are likely to face. You ll discover eye-opening solutions to the real-life problems you encounter as a customer service manager. A hands-on encyclopedic reference crammed with proven methods, action plans, & advice about how to avoid dangerous pitfalls & how to position yourself for success. Filled with real-world examples you can easily adapt. You ll find model mission statements, formulas for setting quality standards, & new ways to keep focused on customer needs. Illustrated.ns.

Customer Service Operations: The Complete Guide

Warren Blanding

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