This reader-friendly series is must read for all levels of managers All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based Briefcase Books Series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations. As customer loyalty increasingly becomes a thing of the past, customer relationship management (CRM) has become one of today's hottest topics. Customer Relationship Management supplies easy-to-apply solutions to common CRM problems, including how to maximize impact from CRM technology, which data warehousing techniques are most effective, and how to create and manage both short- and long-term relationships.

Customer Relationship Management (Briefcase Books Series)

Business & Money

Kristin L. Anderson

Carol J. Kerr

Investing

McGraw=Hill

Great Customer Service on the Telephone

Processes & Infrastructure

AMACOM/American Management Association

Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers

Ron Zemke

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

AMACOM

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Books by Kristin L. Anderson