How to Take the Lead in Business Process Management details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas.

Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness

Business & Money

Harrington, H. James

Economics

McGraw=Hill

This long-awaited companion and update to H. James Harrington's best-selling Business Process Improvement is a hands-on implementation guide. It focuses on upgrading information distribution paths to optimize the many processes with which they come in contact. Filled with lists, charts, and appendices, this workbook tells how to document a company's processes, analyze current effectiveness, design new processes, use system enablers, and much more.

Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement

Esseling, K.

Nimwegen, Van

Management & Leadership

McGraw–Hill Education

Computer simulation modeling, the new force in business, allows managers to see the results of a process change before committing time and resources to it. The Simulation Modeling Toolkit is vital to understanding numerous applications of this important process. Its methods and techniques will help any reader reduce time and risk in developing new products and serving customers, and the CD-ROM insert enables the user to create and run simulations from start to finish.

Simulation Modeling Methods: To Reduce Risks and Increase Performance (CD-ROM included)

Harrington,H.

Tumay,Kerim

Waste-eliminating, performance-improvement weapons Discover the best ways to overcome todayÆs most stubborn business issues: waste of resources, personnel, and opportunity. Performance Improvement Methods, by H. James Harrington and Kenneth C. Lomax, details the 85 most effective performance-enhancing weapons you can use to get the most from the least, and get the jump on your competitors. You'll learn about activity-based costing...design of experiments...failure mode and effect analysis...matrix data analysis...process benchmarking, redesign,and reengineering...QFD...simulation modeling...the six-sigma system...value-added analysis...and all the other strategies performance experts have identified as the best ways to promote efficiency and productivity, and maximize opportunities in every arena. This book/CD-ROM package gives you ready-to-download sample forms, agreements and analyses, plus exercises, games,definitions, case histories and more that help you put these creative and efficient tools to work.

Performance Improvement Methods: Fighting the War on Waste

HARRINGTON

Lomax, Kenneth C.

“The Business Process Improvement methodology established by Dr. H. James Harrington and his group brings revolutionary improvement not only in quality of products and services, but also in the business processes.” ―Professor Yoshio Kondo The Book That Goes Beyond Six Sigma and Lean . . . The Next Evolutionary Step in Business Process Management “Don’t design for Six Sigma―design for maximum performance.” H. James Harrington How would you like to streamline your operations, lower your costs, improve your quality, and increase your profits―all at the same time? It’s not an impossible dream. It’s the next evolutionary breakthrough in process improvement that goes beyond Process Reengineering, TRIZ, Six Sigma, and Lean to deliver actual, quantifiable results. And now it’s yours. Streamlined Process Improvement (SPI) is the powerful new program developed by H. James Harrington. After 40 years of improving processes for IBM, Ernst &amp; Young, the Chinese government, and many other private and governmental organizations, Harrington has become the go-to leader in the field. His revolutionary guide shows you how to:
<ul>
<li>
Discover the latest process tools―to make faster, more dramatic improvements using the revolutionary PASIC improvement methodology </li>
<li>
Use walk-through questionnaires and checklists―to streamline your job, resulting in optimum value to your stakeholders </li>
<li>
Use the newest methodologies―including simulation modeling, risk analysis, Five Ss, Process Innovation, Information Technology, Lean, and Six Sigma―to take your business to the next level </li>
<li>
Increase innovation―to drive growth and profits for many years to come</li>
</ul>
Harrington’s groundbreaking system is organized and explained step by step to help you achieve maximum results with a minimum of stress. His simple PASIC approach shows you how to Plan, Analyze, Streamline, Implement, and Continuously Improve throughout the entire process. He walks you through the basics of how to analyze each process, how to decide which to focus on first, and how to prepare for organizational change. You’ll be surprised by just how quickly you can make things run more efficiently and effectively. With Harrington’s proven techniques, you can sell your products and services at a lower price, satisfy your customers, make work more enjoyable for your employees, and still earn greater profits than your competitors. This powerful process guide is the definitive handbook for operations managers, quality consultants, Six Sigma practitioners, knowledge workers, and Lean thinkers for a new generation.

Streamlined Process Improvement

To consistently improve quality, it is important to first minimize variation. Statistical Process Control (SPC) is the driving force. Along with defining and detailing SPC, Statistical Analysis Simplified discusses ways to use measurement, numbers, and data to make better business decisions. Filled with self-tests, exercises, games, formulas, and simulations, this book presents today's complex methodologies in a practical and entertaining style. With its clear and accessible descriptions, statistics become easy to grasp and use to make better decisions.

Statistical Analysis Simplified: The Easy-to-Understand Guide to SPC and Data Analysis

Hoffherr, Glen D.

Reid, Robert P.

In today's workplace, employee creativity is not just advisable--it is expected! The Creativity Toolkit reveals ways to instill and develop creativity in virtually any stage and level of the business process. Its easy-to-follow framework boosts original thinking, problem solving and innovation. Harrington's team explores the four unique styles of creativity, the three areas that require the most creativity, and much more. Dynamic tools and techniques will show instant results when applied to virtually every company or organization.

The Creativity Toolkit: Provoking Creativity in Individuals and Organizations

Improving Healthcare Quality and Cost with Six Sigma

The Definitive Six Sigma Guide for Healthcare: Methodologies, Tools, and Metrics Rising costs are making healthcare unaffordable for millions, and 100,000 people die every year due to medical error. Healthcare must change—dramatically. Many leading healthcare institutions are discovering a powerful toolset for addressing both quality and cost: Six Sigma. In this hands-on, start-to-finish guidebook, four leading experts introduce Six Sigma from the unique standpoint of the healthcare professional, showing exactly how to implement it in real-world environments. Drawing on their unsurpassed experience, the authors offer step-by-step methodologies, tools, and metrics—all thoroughly adapted to the unique realities of healthcare. They demonstrate how to utilize Six Sigma’s Define, Measure, Analyze, Improve, and Control (DMAIC) process to address even the most challenging problems. They also offer realistic guidance on rolling out Six Sigma initiatives that deliver rapid and sustainable value. The authors show Six Sigma at work in every area of the hospital: clinical, radiology, surgery, ICU, cardiovascular, laboratories, emergency, trauma, administrative services, staffing, billing, cafeteria, even central supply. You'll learn why Six Sigma can produce better results than other quality initiatives, how it brings new rigor and discipline to healthcare delivery, and how it can be used to sustain ongoing improvements for the long term. Coverage includes · Adapting Six Sigma methodology, tools, and measurements for healthcare · Designing more successful experiments · Rolling out your Six Sigma initiative successfully · Case studies from every area of the hospital, from the ICU to billing · Six Sigma templates modified fully for the healthcare environment Comprehensive and user-friendly, this book will be indispensable to everyone concerned with quality or cost: administrators, managers, physicians, and quality specialists alike. Where Six Sigma is already in use or being considered, it will serve as a shared blueprint for the entire team. Contents Foreword xx Introduction xxi Part I: The Need for Cutting Costs and Improving Quality in Healthcare 1 Chapter 1 Trends in the Healthcare Industry 3 Chapter 2 Excellence (Benchmarks) and Improvement Challenges in the Healthcare System 21 Chapter 3 Applicability of Six Sigma in Healthcare Organizations 31 Part II: Methodology, Tools, and Measurements 59 Chapter 4 The Healthcare Opportunity 61 Chapter 5 Six Sigma Methodology 77 Chapter 6 Understanding Problems: Define, Measure, and Analyze 89 Chapter 7 Solving Problems: Improve and Control 129 Part III: Benefiting from Six Sigma 161 Chapter 8 Case Study Introduction and Profiles 163 Chapter 9 Clinical Case Studies 181 Chapter 10 Operational Case Studies 203 Part IV: Rolling Out and Sustaining Six Sigma 239 Chapter 11 Implementing a Six Sigma Culture 241 Chapter 12 Lean Six Sigma in Healthcare 373 Chapter 13 The Road Ahead 401 Part V: Appendixes 431 Appendix A PMBOK Tools and Techniques 433 Appendix B The Six Sigma Body of Knowledge 437 Appendix D Total Six Sigma Tools Self-Evaluation Form 445 Appendix D Additional Resources 451 Appendix E The Man I Want To Be! 453 Index 455

Improving Healthcare Quality and Cost With Six Sigma

Gupta, Praveen

Pexton, Carolyn

Trusko, Brett E.

Ft Pr

First published in 2012, in the same way that a well-defined approach is needed to develop an effective strategic plan, an equally well-designed approach is needed to support the alignment of your organization's structure, management concepts, systems, processes, networks, knowledge nets, training, hiring, and reward systems. Examining top-down, bottom-up, and core planning and execution processes, The Organizational Alignment Handbook: A Catalyst for Performance Acceleration provides a systematic approach for establishing the infrastructure needed to support a successful transformation and make your strategic plan a reality. Bridging the gap between macro and micro approaches with a single unified theory, the book provides the understanding needed to assess the effectiveness of your organization’s current management system. It explains how to identify potential projects, introduce new practices, plan for resource allocation, and define and recommend decision governance. Identifying the capability constraints you must resolve in order for your company to thrive in an increasingly competitive business environment, the book explains: <ul>
<li>How the organizational master plan fits into alignment activities </li> <li>How strategic planning process and outcomes can be made part of the performance plan for individuals </li> <li>How to use controllable factors as the foundation for your master plan</li> <li>How to develop a set of vision statements that defines how your organization will function in the future</li> </ul> The management skills your organization currently possesses might be effective in today’s environment, but are they the skills needed to meet strategic objectives in the future? This book outlines a step-by-step approach for achieving organization-wide alignment of processes, applications, and systems, and to ensure acceptance of the results by all stakeholders. It includes examples of organizations implementing the strategies discussed as well as a review of the activities you need to follow to minimize the time it takes to reach your performance objectives today and in the future.

The Organizational Alignment Handbook: A Catalyst for Performance Acceleration (Routledge Revivals)

Voehl, Frank

CRC-Press

The Innovation Systems Cycle: Simplifying and Incorporating the Guidelines of the ISO 56002 Standard and Best Practices (The Little Big Book Series)

Currently, the prime focus for US business plans should not be on the manufacturing process design and delivery processes, but on greatly improving innovation leadership, design engineering capability, and sales and marketing innovation. These three areas have been sadly lacking significant performance improvement during the past 20 years. The magic word for US business is "simplification." Most of the books written to date focus on the solution development aspect of the Innovation System Cycle, which is less than 15% of the total innovative system. Focusing on solution development is only the start -- the rest of the innovation system cycle is what turns an idea into a profitable business. The techniques in this book are directed at key tasks across the innovative process, such as maximizing quality, productivity, maintainability, usability, and reliability, while focusing on reducing the product cycle time and costs within the innovative process. This book uses more than 50 different approaches/concepts, which leads the reader in a very simple method for understanding, establishing, and effectively using an innovative system to provide a significant marketing advantage. Previous books have focused on what to do; however, this book focuses on how to do it. It transforms a complicated complex system into easy-to-use and understand methodology.

Business Culture

Productivity Press

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