HereÕs the first book to show todayÕs first-time trainers how to prepare, deliver, evaluate, and fine-tune presentations that will keep trainees riveted and leave them smarter and more capable. Designed to transform readers into skilled instructors in as little time as possible, no matter what size group or what kind of subject matter they address, it combines the coauthorsÕ 35 years of training experience. Highlighted by a casual and informative question-and-answer format, The Instant Trainer offers a bounty of practical, easy-to-absorb tips, techniques, and strategies that help novice trainers deal with an extraordinary range of issues Ñ from overcoming stage fright to energizing apathetic audiences to reaching diverse group members. Featuring checklists, sample forms, and lists of essential training resources, The Instant Trainer is so complete it even provides a coauthor hotline if readers have specific questions that are not answered in the book! Thorough, quick, and easy to read, this book is a rich resource of ideas, techniques, and practical tips on how to teach others what you know.

The Instant Trainer: Quick Tips on How to Teach Others What You Know

Business & Money

Charles, C. Leslie

CLARKE-EPSTEIN, Chris

Management & Leadership

McGraw=Hill

Featuring checklists, sample forms, and lists of essential training resources, "The Instant Trainer" is so complete it even provides a co-author "hotline" if you have a question that's not answered in the book! Whether you are a new trainer or an in-house topic expert who is unexpectedly "invited" to share your knowledge and expertise, this book is the perfect short course on classroom skills.

The Instant Trainer

Great leaders have many talents, but one critical skill -- often unrecognized -- is the ability to ask and answer questions. This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization. 
Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact. 
The questions and answers cover a range of common and uncommon situations, including: the need to connect employees' efforts to company goals; layoffs, business downturns, and mergers; personal crises of employees; coaching and mentoring sessions; and customer retention. The book even includes advice on answering questions when the answer is "I don't know" or "I can't tell you." With worksheets in each chapter, it prepares leaders to ask important questions of: 
* Customers ("Why do you do business with our competition?") * Employees ("What's a recent management decision you didn't understand?") * And even themselves ("What do I want to be remembered for?")

78 Important Questions Every Leader Should Ask and Answer

Economics

Amacom Books

"Great leaders have many talents, but one critical skill -- often unrecognized -- is the ability to ask and answer questions. This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization. Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact. The questions and answers cover a range of common and uncommon situations, including: the need to connect employees’ efforts to company goals; layoffs, business downturns, and mergers; personal crises of employees; coaching and mentoring sessions; and customer retention. The book even includes advice on answering questions when the answer is ""I don’t know"" or ""I can’t tell you."" With worksheets in each chapter, it prepares leaders to ask important questions of: * Customers (""Why do you do business with our competition?"") * Employees (""What’s a recent management decision you didn’t understand?"") * And even themselves (""What do I want to be remembered for?"")"

AMACOM

This is the first book designed to assist teams & their people who work together to continue to grow on their own by better understanding how to use their knowledge of their Myers-Briggs Type. It is a workbook of reproducible masters of practical exercises designed to foster better communications & build stronger organizations. There is no need for a trained facilitator. FINDING SOLUTIONS gives you step-by-step instructions on how to do each exercise. Exercises are designed to: Structure teams to build on strengths, run more effective meetings, appreciate different styles & know how to use each most effectively, improve decision making processes, sell to different styles, provide effective feedback, understand different leadership styles, provide meaningful rewards, & more... This book was written by four Myers-Briggs practitioners who felt that most people who received Myers-Briggs training only tap the surface of the value of how to use it to improve their lives & work environments. Project teams can use this workbook as an ongoing training program. The thorough instructions replace the need for a trained facilitator. Order this book by contacting: Link Publications, c/o Creative Learning Tools, P.O. Box 37, Wausau, WI 54402-0037; 715-842-2467; FAX 715-848-9463.

Finding Solutions to Workplace Problems: A team's guide to using the Myers-Briggs Type Indicator

Emmerich, Roxanne

Jeffers, Kathryn

Patzlaff, Sylvia

Link Pub

Silence Isn't Golden: How to unleash the real power of feedback

Link Publications

I Can't Take Your Call Right Now, I'm In A Meeting: How to make time invested in meetings pay off

"Only the Best on Success" is one of a series of "Only the Best" books that feature great ideas for improving your life and your business from some of America's top speakers, trainers, consultants and authors.

Only The Best On Success (Only The Best Series)

Sanborn, Mark

Ford, Lisa

Hyken, Shep

Crawford, Roger

Harrell, Keith

JOLLEY, WILLIE

Friedman,Scott

McKain, Scott

Winget, Larry H.

Hershkowitz, Sue

Business Culture

Win Publications

Simple Encounters: Stories of life, laughter, & lifelihood

Another Pair of Shoes Press

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Books by CLARKE-EPSTEIN, Chris