HereÕs the first book to show todayÕs first-time trainers how to prepare, deliver, evaluate, and fine-tune presentations that will keep trainees riveted and leave them smarter and more capable. Designed to transform readers into skilled instructors in as little time as possible, no matter what size group or what kind of subject matter they address, it combines the coauthorsÕ 35 years of training experience. Highlighted by a casual and informative question-and-answer format, The Instant Trainer offers a bounty of practical, easy-to-absorb tips, techniques, and strategies that help novice trainers deal with an extraordinary range of issues Ñ from overcoming stage fright to energizing apathetic audiences to reaching diverse group members. Featuring checklists, sample forms, and lists of essential training resources, The Instant Trainer is so complete it even provides a coauthor hotline if readers have specific questions that are not answered in the book! Thorough, quick, and easy to read, this book is a rich resource of ideas, techniques, and practical tips on how to teach others what you know.

The Instant Trainer: Quick Tips on How to Teach Others What You Know

Business & Money

Charles, C. Leslie

CLARKE-EPSTEIN, Chris

Management & Leadership

McGraw=Hill

Featuring checklists, sample forms, and lists of essential training resources, "The Instant Trainer" is so complete it even provides a co-author "hotline" if you have a question that's not answered in the book! Whether you are a new trainer or an in-house topic expert who is unexpectedly "invited" to share your knowledge and expertise, this book is the perfect short course on classroom skills.

The Instant Trainer

If you're mad as hell and not going to take it any longer, take a look at this book. Road rage, death threats, teen violence, explosive aggression on television and radio. It's North America's anger epidemic and no one is immune. Written by an expert on teamwork and communication, this intriguing look at anger and its causes touches on the ten areas most responsible for societal conflict and uncontrolled rage, and shows readers how to overcome them by resisting angry impulses.

Why is Everyone So Cranky?: The Ten Trends Complicating Our Lives and What We Can Do About Them

Medical Books

Psychology

Hyperion

Now available in paperback -- "If you have a life full of hurry or worry, this book is for you! Why Is Everyone So Cranky will liberate you while it entertains and informs you." --Mary LoVerde, author of Stop Screaming at the Microwave 
With unprovoked violence and angry outbursts on our roadways, airways, sports fields, stores, and other venues, we're witnessing the rise of contentiousness in our culture. Despite the booming economy, crankiness has infiltrated our homes, workplaces, and society. From USA Today to the Washington Post, Newark Star-Ledger, LA Times, and more, Leslie Charles has received critical acclaim for her intriguing explanation of why rage has become all the rage in our culture. You've noticed the symptoms of the Anger Epidemic: have you been infected by it? This book outlines the 10 social trends complicating our lives, corrupting our relationships and workplaces, and how to constructively address these issues.

Why Is Everyone So Cranky: The Ten Trends Complicating Our Lives and What We Can Do About Them

Health, Fitness & Dieting

Mental Health

A self-guided workbook indexed to The Customer Service Companion

The Customer Service Companion Study Guide

Reference

Yes! Press

Are you carrying a load of unhealed hurts, disappointments, or losses that add to your stress load and interfere with your happiness or peace of mind? Have you found yourself unable to shake the memories of a painful experience or life changing event such as the loss of a loved one, the end of a relationship, a career disaster, or the dashed expectations of a lost dream? Or, perhaps, does someone you know or care about meet the above description? 
If you are looking for comfort and solace when it feels as if there is none; if you are dealing with the aftermath of death, divorce, disappointment, illness, or other everyday losses, this gentle, insightful book will guide you through the process of healing and moving on. 
Described by some as a "Bible" for Boomers, this book chronicles the losses, changes, and challenges facing this aging generation.

All Is Not Lost

Self-Help

Death & Grief

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