This is the future. Join the revolution. Transform your organization the Cleveland Clinic way."One of the best healthcare systems in the world." – President Barack ObamaAmerican healthcare is in crisis. It doesn't have to be.There's a revolution going on right now. On the frontiers of medicine, some doctors have developed an approach for treating people that is more effective, more humane, and more affordable. It's an approach to healthcare that has captured the attention of the media and business elite―and the President of the United States.It's all happening at Cleveland Clinic, one of the most innovative, forward-looking medical institutions in the nation.In this groundbreaking book, the man who leads this global organization, Toby Cosgrove, M.D., reveals how the Clinic works so well and argues persuasively for why it should be the model for the nation. He details how Cleveland Clinic focuses on the eight key trends that are shaping the future of medicine. Readers will learn:• Why group practices provide not only better―but cheaper―care• Why collaborative medicine is more effective• How big data can be harnessed to improve the quality of care and lower costs• How cooperative practices can be the wellspring of innovation• Why empathy is crucial to better patient outcomes• Why wellness of both mind and body depends on healthcare, not sickcare• How care is best provided in different settings for greater comfort and value• How tailor-made care treats a person instead of a diseaseAt its core is Cleveland Clinic's emphasis on patient care and patient experience.A refreshingly positive and practical vision of healthcare, The Cleveland Clinic Way is essential reading for healthcare and business executives, medical professionals, industry analysts, and policymakers. It gives leaders lessons they can apply to their own organizations to achieve results and empowers average Americans to make more informed healthcare decisions.

The Cleveland Clinic Way: Lessons in Excellence from One of the World's Leading Health Care Organizations

Business & Money

Cosgrove M.D., Toby

Management & Leadership

McGraw-Hill Education on Brilliance Audio

In this updated second edition (first edition titled Crucial Confrontations), you’ll learn how to hold anyone accountable, master performance discussions, and get results.
Behind the problems that routinely plague our organizations and families, you’ll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly—often creating whole new sets of problems.
Research proves that mishandled disappointments aren’t just morale killers, they’re institution killers—diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.
Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship—and, in fact, even strengthens it.
Broken promises, missed deadlines, poor behavior—they don’t just make others’ lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems—permanently.

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

Grenny, Joseph

Patterson, Kerry

McMillan, Ron

Switzler, Al

Maxfield, David

With a Foreword by Jim Cora, former Chairman of Disneyland International"A leadership blueprint, applicable in any organization." —Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school—at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace. Now, anyone can know these secrets of success thanks to Doug Lipp's informative book. No matter what your business, the lessons taught at Disney University will prove invaluable." —Michael Eisner, Former CEO and Chairman, The Walt Disney CompanyWhen it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.How has Disney succeeded in maintaining such a powerful workforce for so many years? Why are so many corporations and executives drawn to study how Disney continues to exemplify service and leadership standards?The Disney University, founded by Van France, trains the supporting cast that helps create the world-famous Disney Magic. Now, for the first time, the secrets of this exemplary institution are revealed. In Disney U, Doug Lipp examines how Van perpetuated Walt Disney's timeless company values and leadership lessons, creating a training and development dynasty. It contains never-before-told stories from numerous Disney legends. These pioneers share behind-the-scenes success stories of how they helped bring Walt Disney's dream to life.Disney U reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the iconic brand. Doug Lipp lays out 13 timeless lessons Disney has used to drive profits and growth worldwide for more than half a century.To this day, the Disney University continues to turn out some of the most engaged, loyal, and customer-centered employees the business world has ever seen. Using the lessons outlined in Disney U will set your organization on a path of sustained success.

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

Lipp, Doug

Protect yourself from people who take undue advantage and suck the energy out of your life
Emotional Vampires will help you cope effectively with the people in your life that confound you, confuse you, and seem to sap every ounce of your energy. Bestselling author Dr. Al Bernstein shows you how to recognize each vampire type—antisocial, histrionic, narcissists, obsessive-compulsives, paranoids—and deal with them effectively. He uses many examples from the latest news headlines, which will help you distinguish between the types and deepen your understanding of each one.
In response to the daily calls and emails he got about the previous edition of this book, Dr. Al Bernstein has added his advice for dealing with those emotional vampires who come in the shape of spouses and lovers, relatives, and children. Dr. Bernstein shows you how to deal with each vampire type and what you need to do to keep from getting drained.

Emotional Vampires: Dealing with People Who Drain You Dry

Bernstein Ph.D., Albert J.

Skills

Deliver the presentation of your life—and launch your career
A nonprofit dedicated to ideas worth spreading, TED challenges the world's most fascinating thinkers and doers to give "the speech of their lives" in 18 minutes or less. The more than 14,000 talks on TED.com have been viewed over 1 billion times and include those by such luminaries as Tony Robbins, Dan Pink, and Sheryl Sandberg.
Now you can learn how to give a TED-style talk to achieve your personal and business goals.
How to Deliver a TED Talk provides more than 100 invaluable tips—everything from opening with an explicit statement of audience benefits to framing your idea as an action-outcome response to a question worth asking. Whether you're presenting to an audience of 1 or 1,000, this book is an indispensable resource for any public speaker.

How to Deliver a TED Talk: Secrets of the World's Most Inspiring Presentations

Donovan, Jeremey

Award-winning Washington Post retirement columnist Stan Hinden’s bestselling How to Retire Happy, Fourth Edition, helps you make the right decisions to ensure a happy, healthful retirement. It delivers all the expert advice you need in an easy-to-understand step-by-step style. How to Retire Happy includes everything that has made previous editions the go-to guides for retirees and near-retirees, plus:• Brand-new material on health insurance and the prescription drug plan• The facts about Medicare Part A (hospital), Part B (tests, doctors, preventive care), and Part D (prescription drugs)• The author’s personal experiences with the realities of long-term Alzheimer’s care• Fully updated material on Social Security strategies• How to handle the financial realities of the post-meltdown economy• New resources you can turn to for extra advice

How to Retire Happy: The 12 Most Important Decisions You Must Make Before You Retire

Hinden,Stan

Personal Finance

The 10th Anniversary Edition of the book that has given hope and inspiration to thousands who are dealing with eating disorders"If you or someone you love has an eating disorder, this is the book to read." —Dr. PhilJenni had been in an abusive relationship with Ed for far too long. He controlled Jenni’s life, distorted her self-image, and tried to physically harm her throughout their long affair. Then, in therapy, Jenni learned to treat her eating disorder as a relationship, not a condition. By thinking of her eating disorder as a unique personality separate from her own, Jenni was able to break up with Ed once and for all.Inspiring, compassionate, and filled with practical exercises to help you break up with your own personal E.D., Life Without Ed provides hope to the millions of people plagued by eating disorders. Beginning with Jenni’s “divorce” from Ed, this supportive, lifesaving book combines a patient’s insights and experiences with a therapist’s prescriptions for success to help you live a healthier, happier life without Ed.This 10th anniversary edition features a new afterword as well as sections devoted to family, friends, and supporters; how treatment professionals can use the book with their patients; and men with eating disorders.

Life Without Ed: How One Woman Declared Independence from Her Eating Disorder and How You Can Too

Self-Help

Schaefer, Jenni

Eating Disorders & Body Image

It pays to be LIKEABLE You can have a rock-solid business strategy, unlimited resources, and the most talented people on staff. But only one thing is guaranteed in today's hyperconnected society: if your business isn't likeable, it will fail.Dave Kerpen knows how important it is for a business to be liked--by customers, employees, stakeholders, and the general public. He wrote the book on it. His groundbreaking bestseller Likeable Social Media changed the way businesses interact with their customers on a daily basis. Likeable Business lays out 11 strategies for organizations of all sizes to spur growth, profits, and overall success. Dave Kerpen reveals the remarkable returns you'll get when you gain the trust of your customers and stakeholders. In today's social media world, it literally pays to be likeable.Likeable Business helps any leader at a small or mid-sized company increase profits and spur growth by applying the 11 principles of business likeability, such as: - LISTENING--to customers, colleagues, shareholders--and competitors - AUTHENTICITY--because today's savvy customer always knows when you're faking it - TRANSPARENCY--honesty builds trust, and any deviation can destroy your reputation - ADAPTABILITY--managing change and finding new opportunities is critical to success today - SIMPLICITY--in design, in form, and in function - GRATEFULNESS--every "thank you" is appreciated...and generates surprising returns Likeability spreads. As a business leader, you set the tone. Be likeable and your staff will be likeable--which in turn creates a more likeable customer experience.The blueprint for everlasting business likeability is in your hands. Apply Kerpen's basic principles day in and day out, and profits and growth are sure to follow.

Likeable Business: Why Today's Consumers Demand More and How Leaders Can Deliver

Kerpen, Dave

Turn your one simple idea into millions―without lifting a finger!For as long as you can remember, you’ve had a dream. You’ve longed to see your product idea come to fruition so you never have to work for anyone else again.Stephen Key has been living this dream for 30 years. The developer of such lucrative products as Michael Jordan’s WallBall®, the Spinformation® rotating label, and HotPicks® guitar picks, he knows better than anyone how to make a great living as an entrepreneur. Key develops ideas for new products, licenses them out, collects royalty checks, and doesn’t look back. You can do it, too. All you need is One Simple Idea.In this audiobook, Key reveals the secrets that helped him and thousands of his students―including bestselling author Tim Ferriss―turn their creativity into a passive income generator by “renting” an idea to a company, which takes care of R&D, production, marketing, sales, accounting, distribution, and everything else you don’t want to do.You’ll be amazed at how simple the process of licensing an idea for profit actually is. Key explains how to:• Keep your ideas safe―without spending time and money on a patent• Be your own boss―without formally opening a business• See your product go to market―without footing a dime in expenses• Make potentially big money―without quitting your day jobThe age-old business assumption that ideas must come from within organizations has been shattered. From global corporations to small businesses, companies have become so confident in outside entrepreneurs that licensing is now a $500 billion industry. Businesses need “freelancers” like Key―and you―to provide creative, marketable ideas for new offerings.With One Simple Idea, there’s no prototyping, no patents, and, best of all, no risk. You can make the system work for you―rather than the other way around.

One Simple Idea: Turn your Dreams into a Licensing Goldmine While Letting Others Do the Work

Key, Stephen

Marketing & Sales

One Simple Idea for Startups and Entrepreneurs: Live Your Dreams and Create Your Own Profitable Company

Business Development & Entrepreneurship

See the best price to sell, buy or rent books by the McGraw-Hill Education on Brilliance Audio publisher. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by McGraw-Hill Education on Brilliance Audio