The industrial revolution is over & the service revolution has begun. Managing in the Service Economy presents an intensive analysis of the new trend setting management approaches that have given leading service companies clear competitive advantage. From large multinationals to local hospitals, professional services, & transportation firms, they all share the same strategy for success-what the author terms "strategic service vision." Strategic service vision is a four-point blueprint for service managers-targeting a market segment, conceptualizing how the service will be perceived by consumers, focusing on an operating strategy, & finally, designing an efficient delivery system that transforms the vision into action. Managing in the Service Economy offers valuable lessons for managers in the service sector.

Managing in the Service Economy

Heskett, James L.

Harvard Business School

Smart World

Health, Fitness & Dieting

Ogle, Richard

Psychology & Counseling

Leadership and the Quest for Integrity

Outlines a style of management that reflects the personality, beliefs, visions, ethics, standards, and judgements of the manager and discusses three basic philosophies of management

Business & Money

Badaracco, Joseph

Business Culture

Manucaritramu, or the story of manu, by the early sixteenth-century poet allasani peddana, is the definitive literary monument of telugu civilization and a powerful embodiment of the imperial culture of vijayanagara, the last of the great premodern south indian states. It is the story of svarochisha manu, who ruled over the previous cosmic age and who serves here as prototype for the first human being. Peddana explores the dramatic displacements, imaginative projections, and intricate workings of desire necessary for manu's birth and formation. The story of manu is also a book about kingship and its exigencies at the time of krishnadevaraya, the most powerful of the vijayanagara rulers, who was a close friend and patron of the poet. The story of manu, presented in the telugu script alongside the first translation into any language, is a true masterpiece of early modern south indian literature. The murty classical library of india makes available original texts and modern english translations of the masterpieces of literature and thought from across the whole spectrum of indic languages over the past two millennia in the most authoritative and accessible formats on offer anywhere.

story of manu, the (translation)

Literature & Fiction

Allasani Peddana

Poetry

The poetry of bullhe shah (d 1758) is considered one of the glories of premodern panjabi literature born in uch, panjab, in present-day pakistan, bullhe shah drew profoundly upon sufi mysticism in his writings his lyrics, famous for their vivid style and outspoken denunciation of artificial religious divisions, have long been held in affection by hindus, muslims, and sikhs, and they continue to win audiences today across national boundaries and in the global panjabi diaspora indeed, many young people in south asia are already acquainted-albeit unknowingly at times-with the iconic eighteenth-century panjabi poet's words through popular musical genres of the twenty-first century the striking new translation in english is presented alongside the panjabi text, in the gurmukhi script, re-edited on the basis of the best modern pakistani and indian editions bullhe shah's sufi lyrics thus offers at once the most complete and most approachable version of this great poet's works yet available the murty classical library of india makes available original texts and modern english translations of the masterpieces of literature and thought from across the whole spectrum of indic languages over the past two millennia in the most authoritative and accessible formats on offer anywhere

Harvard University Press Sufi Lyrics (Murty Classical Library Of India)

Bullhe Shah

Please Read Notes: Brand New, International Softcover Edition, Printed in black and white pages, minor self wear on the cover or pages, Sale restriction may be printed on the book, but Book name, contents, and author are exactly same as Hardcover Edition. Fast delivery through DHL/FedEx express.

Sufi Lyrics [Hardcover] [Jan 01, 2015] Bullhe Shah

Bulleh Shah

Great book for research, study, or review!

Organization and Environment: Managing Differentiation and Integration.

Lawrence, Paul R.

Lorsch, Jay W.

Economics

A former chairman of a major United States corporation once asked: "Why is it that I and my American colleagues are being constantly taken to court—made to stand trial—for activities for which our counterparts in Britain and other parts of Europe are knighted, given peerages, or comparable honors?"
These essays by leading scholars and businessmen explore the origins of the unique, adversary relationship between big business and government in America. The book also assays its current peak level, and proposes steps to mitigate its intensity. Finally, it outlines an approach to educate both private and public managers to deal more effectively with business-government relations. The book and the programs it describes should make an important contribution to more effective private and public policy making.

Business and Public Policy

Teaching and the Case Method: Text, Cases, and Readings

Teaching and the Case Method delves into the special role of teacher and students in the case method learning process. Schools that want to use the case method more effectively can use this book to teach groups of faculty how to apply case method techniques. For the first time, too, a book about case method teaching attempts to show how the method can be applied in a liberal arts setting. A liberal arts module in the book presents an innovative program for instructors who want to experiment with discussion teaching in traditional arts and science areas. The book focuses on a wide range of knotty problems faced by most instructors, experienced or new, creating an opportunity for them to learn from each other. It's main purpose is to provide a rich opportunity for both professional school and liberal arts instructors to develop their own discussion leadership skills, and to further the process of learning for both themselves and their students.

Teaching and the case method: Text, cases, and readings

Christensen, C.Roland

Management & Leadership

The economic liberalization of Eastern Europe, the single European market and the rise of industrialization in Asia call for a fresh approach to international business. This book shows how to analyze the economic, social and political changes and to develop appropriate responses. The book analyzes trade policy in a number of countries, explores the movement of capital and examines balance of payments situations around the world. It then sees how these various factors bear upon the competitiveness of US firms. Meier stresses the need to develop a clear yet flexible global vision in a world which is rapidly altering.

Managing Across Borders: The Transnational Solution

Christopher A. Bartlett, Sumantra Ghoshal

International

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Books by Harvard Business School