The competitive playing field for workflow and imaging continues to change as visionary companies push the envelope for innovation and excellence. Companies excelling in document imaging and workflow share common characteristics that other organizations are well advised to learn. Companies competing head-to-head against such visionaries must shift their IT and business strategies to keep pace. Ways to move the competitive goalposts when implementing imaging and workflow technology include focusing on enterprise-wide solutions while also reaching the extended enterprise, and empowering users to develop, modify, and enhance flexible, workflow-enabled processes. Excellence in Practice profiles in great depth the case studies of the winners and finalists of the prestigious annual Giga Excellence Awards. 
 The case studies of each of the 16 winning corporations featured in Excellence in Practice go into considerable detail regarding the issues of implementation. Readers can find out more about: Their system application, what the system is used for, who are the users and what the job entails What were their key motivations Their system configuration (number, and type of software, servers, scanners, printers, storage devices, etc., including the identities of the vendors and integrators involved) The number of users currently on the system and number of users planned. 
 How the company has been impacted by their new system; cost savings, ROI and increased productivity improvements, competitive advantage gained, and how they managed to move the goal posts for their industry. Their implementation process and methodology, the project team, and the change management and business process reengineering issues they addressed. How these companies managed both their overall technological and business innovations. To add depth and meaning to the case studies, four leading industry analysts and experts were invited to contribute chapters from their respective perspectives: Study: State of the Workflow Industry. Priscilla Emery, Sr. Vice President, Association for Information and Image Management International AIIM The Roles of Value-Added Resellers (VARs) and Systems Integrators. Ric Rhodes, President, Document Imaging VAR Association (DIVA) Pitfalls in the Strategic Deployment of Process Improvement and Management. Geary A. Rummler and Gordon Sellers, the Rummler-Brache Group. Endnote Chapter: The Seven Traits of the Smart Company. Excerpted from the forthcoming book, Smart Companies-Smart Tools, by Thomas M. Koulopoulos 1997. Van Nostrand Reinhold New York

Excellence in Practice: Innovation and Excellence in Workflow and Imaging

Business & Money

Human Resources

Future Strategies, Inc.

Innovation and Excellence in Workflow and Business Process Management 
Each case study received a prestigious Excellence in Workflow Award based on the the following: 
INNOVATION encompasses the innovative use of technology for strategic business objectives; the complexity of the underlying business process and IT architecture; the creative and successful deployment of advanced workflow and imaging concepts; and process innovations through business process reengineering and/or continuous improvements. 
Hallmarks of a successful IMPLEMENTATION include extensive user and line management involvement in the project while successfully managing change during the implementation process. Factors impacting the level of difficulty in achieving a successful implementation include the system complexity; integration with other advanced technologies; and the scope and scale of the implementation (e.g. size, geography, inter-company processes). 
IMPACT is the bottom line, answering the question "what benefits does workflow deliver to the business?" Examples of potential benefits include: productivity improvements; cost savings; increased revenues; product enhancements; improved customer service; improved quality; strategic impact to the organization’s mission; enabling culture change; and—most importantly—changing the company’s competitive position in the market. The visionary focus is now toward strategic benefits, in contrast to marginal cost savings and productivity enhancements. Readers of these detailed case studies can find out more about: 
Their system application, what the system is used for, who are the users and what the job entails 
What were their key motivations 
Their system configuration (number, and type of software, servers, scanners, printers, storage devices, etc., including the identities of the vendors and integrators involved) 
The number of users currently on the system and number of users planned. 
How the company has been impacted by their new system; cost savings, ROI and increased productivity improvements, competitive advantage gained, and how they managed to move the goal posts for their industry. 
Their implementation process and methodology, the project team, and the change management and business process reengineering issues they addressed. 
How these companies managed both their overall technological and business innovations.

Excellence in Practice, Volume V

Implementation, Innovation and Excellence in Workflow and Business Process Management

BPM Excellence In Practice 2008: Using Bpm For Competitive Advantage

Management & Leadership

2007 Excellence in Practice: Moving the Goalposts -- Innovation and Excellence in Workflow and Business Process Management

Layna Fischer

Spotlight on Human-Centric BPM Do you know how people'sprocesses fit into an automated environment? Human-centric business process management (BPM) has become the product and service differentiator. The topic now captures substantial mindshare and market share in the human-centric BPM space as leading vendors have strengthened their human-centric business processes. Our spotlight this year examines challenges in human-driven workflow and its integration across the enterprise. Important chapters in this section include: * System Automation vs. Human Facilitation * MyBPM: Social Networking for Business Process Management * Services: Integrating User Interfaces into a Service-Oriented Architecture * Impact of Organizational Changes on Running Processes: a Challenge for Achieving Business Agility * Human-Driven BPM: the Missing Piece is People * The Rise of Project Workforce * XPDL Cross-Product Exception Handling for Workflow Management Systems T* he Road to XPDL 2.0: Case Study Starting with a look at the new business imperative for BPM in 2008 by Nathaniel Palmer, WfMC Executive Director, chapters this year include useful non-technical advice and a look at converging BPM technologies and how they will affect your business. Technical papers include detailed examination of process mining and integration of WfMC standards with others in this space. This book provides easy-to-read chapters such as Tips and Pitfalls when implementing your first BPM project and Step by Step SOA and contains many case studies with important information directly applicable to your own projects. Throughout the book international industry experts and thought leaders present significant new ideas and concepts to help you plan a successful future for your organization. This is a book for business people who just want to understand the how and why of process automation and integration in simple non-jargon terms. It is also for the technical person looking for the latest insights into where BPM standards are heading, how others are managing implementations and more.

2008 BPM & Workflow Handbook - Spotlight on Human-Centric BPM

Layna Fischer Editor

The question, “How can governments manage change organizationally and be agile operationally?” is answered in this special spotlight on BPM in Government with specific emphasis on the USA government where agencies, armed forces, states and cities are facing almost insurmountable challenges. This is a book for business people who just want to understand the how and why of process automation and integration in simple non-jargon terms. It is also for the technical person looking for current insights into where BPM standards are heading, tech-savvy ideas for implementations and more. Throughout the book international industry experts and thought leaders present significant new ideas and concepts to help you plan a successful future for your organization.

2009 BPM and Workflow Handbook: Spotlight on Government

Fischer (Ed), Layna

Processes & Infrastructure

The Presidents of Hope and Change is a non-technical revelation that emerged from an in-depth astrological research project on the U.S. election process and the men called to service as president. Comparisons between the presidents revealed astounding commonalities between the sky maps of our 43 presidents and the sky map of the U.S. Declaration of Independence. "The heavens provide star maps to help us navigate our lives. This book reveals the U.S. and its emerging destiny through the lineage of presidents who have steered our ship of state, the Presidents of Hope and Change." The book goes on to demonstrate the current energies affecting the U.S. and President Obama.

Presidents of Hope and Change: Bringing Hope to our Future by Reaching into our Astrological Past

Religion & Spirituality

Muir, Marilyn

New Age & Spirituality

Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves. 
 The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers.
 How Knowledge Workers Get Things Done describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategist, and many others who have to think for a living. These are people who figure out what needs to be done, at the same time that they do it, and there is a new approach to support this presents the logical starting point for understanding how to take advantage of ACM. 
 Keith Swenson points out, “We are seeing a fundamental shift in our workforce, and in the ways they need to be managed. Not only are companies engaging their customers in new ways, but managers are engaging workers in similarly transformed ways.”
 In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization.
 This important book follows the ground-breaking ACM publications, Taming the Unpredictable and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples, detailed ACM case studies and product reviews.

How Knowledge Workers Get Things Done: Real-World Adaptive Case Management

Max J. Pucher

Nathaniel Palmer

Keith D. Swenson

Charles Webster MD

Alberto Manuel

Business rules describe the operations, definitions and constraints that apply to an organization. Business rules can apply to people, processes, corporate behavior and computing systems in an organization, and are put in place to help the organization achieve its goals.Business Rules: Why Should You Use Them?This book helps corporate business readers to understand the meaning and impact of Business Rules within a variety of applications or scenarios such as: -Why and how to use a rules-based approach to validate, transform, recalculate, and remediate complex applications -The art of managing rules and terminology in a consistent, business-friendly, and shareable way -How to use a rules engine to achieve uniformity, consistency, continuous monitoring, transparency, flexibility, forecasting etc. -Key technologies, vendors and implementers in this ecosystem.

Business Rules: Management and Execution

Norton, Mark

Ross, Ronald G.

Williams, Warren

Lam, Gladys S.W.

Seer, Kristen

Lyalin, David

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