The question, “How can governments manage change organizationally and be agile operationally?” is answered in this special spotlight on BPM in Government with specific emphasis on the USA government where agencies, armed forces, states and cities are facing almost insurmountable challenges. This is a book for business people who just want to understand the how and why of process automation and integration in simple non-jargon terms. It is also for the technical person looking for current insights into where BPM standards are heading, tech-savvy ideas for implementations and more. Throughout the book international industry experts and thought leaders present significant new ideas and concepts to help you plan a successful future for your organization.

2009 BPM and Workflow Handbook: Spotlight on Government

Business & Money

Fischer (Ed), Layna

Processes & Infrastructure

Future Strategies, Inc.

Customer-centric organizations are concerned about shrinking volumes of business, stiffer competition and ever-more demanding consumer expectations which have increased pressure on the bottom line. The ability to successfully manage the customer value chain across the life cycle of a customer is the key to the survival of any company today. Business processes must react to changing and diverse customer needs and interactions to ensure efficient and effective outcomes. This important book looks at the shifting nature of consumers and the workplace, and how BPM and associated emergent technologies will play a part in shaping the companies of the future.  BPM’s promises are real, but the path to success is littered with pitfalls and shortcuts to failure. Best practices can help you avoid them. If you are just embarking on using its methods and tools, these authors have a wealth of experience to learn from and build on.  Whether you are a business manager or an Information Technology practitioner, this special collection will provide valuable information about what BPM can do for you—and how to apply it.

Delivering the Customer-Centric Organization: Real-World Business Process Management

Management & Leadership

Future Strategies, Incorporated

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Books by Fischer (Ed), Layna