A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since. 
Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones. 
Based on Studer GroupÂ’s Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth. 
At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum. 
In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint StuderÂ’s Nine Principles of service and operational excellence provide the missing link between people power and strong financials. ItÂ’s about courageous leadership."

Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference

Business & Money

Quint Studer

Management & Leadership

Fire Starter Publishing

So much of a medical organization s success rides on the leadership, conduct, and performance of its physicians. How does a health care organization engage its physicians to lead by example? And how does a physician in the midst of 25 appointments, 30 phone messages, hospital rounds, and the details of managing a clinical practice do what needs to be done to foster satisfaction and loyalty among patients? Practicing Excellence eloquently answers these questions. Stephen C. Beeson, MD, has created a brilliant guide to implementing physician leadership and behaviors that will create a high-performance workplace built on collaboration, commitment, purpose, and making a difference in the lives of the patients it serves.

Practicing Excellence: A Physician's Manual to Exceptional Health Care

Stephen C.

M.D. Beeson

Health, Fitness & Dieting

Remember your first day as a nurse? You thought, What a privilege to do this work! It's true. Few other professions afford the opportunity to impact lives on such a profound level, not only physically but emotionally and spiritually as well. Yet the same qualities that make nursing so deeply rewarding can also make it a challenge, over time, to sustain your energy and passion. Inspired Nurse helps us maintain and recapture those elusive qualities. In this thought-provoking workbook, Rich Bluni, RN reminds nurses and all healthcare employees why we chose this profession. He provides a wealth of action-oriented "spiritual stretches" that help us more fully integrate the gifts of nursing- joy, wonder, gratitude, insight and grief - into our daily lives. Rich Bluni's personal stories illuminate those sacred moments we all experience. Inspired Nurse is a welcome validation that when we stay engaged and committed, we're more likely to provide extraordinary patient care in terms of both clinical outcomes and human compassion.

Inspired Nurse

Medical Books

Rich Bluni

Nursing

The Most Valuable On-the-Job Skills Come from Experience But You Don t Have to Work a Lifetime to Master Them.Often, it s the day-to-day issues, those not found in any training manual, that keep us from being our best at work. We ve all looked back on challenges we ve faced whether they involved a boss, a coworker, or a customer and thought, If I knew then what I know now, I would have handled that in a completely different way!
The old saying Experience is the best teacher has probably never been more true than in the workplace. But what if you could learn those important workplace lessons without having to go through the pain yourself? That s the idea behind The Great Employee Handbook.
Wall Street Journal bestselling author Quint Studer has pulled together the best insights gained from working with thousands of employees during his career. The high-impact tips he shares will help you more productively handle those situations every employee finds difficult (and get them right the first time).
You ll learn how to: Put your best foot forward in the first 90 days Build an emotional bank account with coworkers (It s the best way to get quick forgiveness when you mess up!) Discuss your own development plan without looking self-promotional Have difficult conversations with your boss Solve problems and resolve conflicts without getting the boss involved Alleviate customer anxiety so they ll buy from you (and keep coming back) And much, much more
Studer has created a valuable tool for companies in every industry. We all know a good day at work means a good day in our personal lives, too. That positivity is what employees and the leaders who count on them really want.

The Great Employee Handbook

There's never been so much opportunity for your Emergency Department to shine.
These are critical days for healthcare. We know more about optimizing quality and saving lives than at any point in history. At the same time, cost pressures have never been greater. Add in higher-than-ever patient expectations and the message is clear: Hospitals that can learn to do more with less will thrive. Those that can't may not even exist a few years from now.
The Emergency Department plays a pivotal role in how your hospital adapts to our new reality. This book offers a wealth of tools and tactics aimed at helping you get results more efficiently, effectively, and collaboratively. Master them and you'll improve quality, exceed patient expectations, and ultimately, help the entire organization maintain and grow its profit margin. You'll learn how to:
Diagnose flow challenges and redesign systems to make them far more efficient Align ED goals with other key areas and weight them to drive performance Hardwire advanced communication tools that calm and reassure patients, reduce LWBS rates, and minimize preventable readmissions Engage physicians and collaborate with hospitalists for optimal patient safety Drive collaboration within the ED, the larger hospital, and the community
World-class Emergency Departments don't follow. They lead. When you commit to building a nd sustaining an agile, high-performing ED, you'll not only fulfill your mission of serving patients and saving lives, you'll light the way for your entire hospital to prosper in the new era.

Advance Your Emergency Department: Leading in a New Era

Dan Smith

Stephanie J. Baker

Regina Shupe

Medicine

A Proven How-to Manual to Build Physician Partnership and Create a Performance Culture
Engaging Physicians: A Manual To Physician Partnership, a new book by Dr. Stephen C. Beeson, is a tested, staged approach to create physician loyalty, improve physician partnership and generate superior organizational performance. Dr. Beeson, author of the best selling, Practicing Excellence, A Physicians Manual to Exceptional Health Care, and Medical Director of Studer Group, brings a simple and specific approach to getting physicians on board, and engaging physicians in healthcare performance efforts.
 The intention of this manual is to help leaders and physicians care for the patient above all else, and to make the pursuit of saving lives and making a difference our shared purpose, says Dr. Beeson. When you can stand together, side-by-side with physicians, and when physicians become champions for the mission, your organization will become unstoppable. 
Engaging Physicians is filled with tactical tools to help leaders partner with the most pivotal players in the system and shows leaders how to:
Create and boldly project a compelling organizational vision Assemble a high-performance leadership structure, built to achieve outcomes based on a proven evidence-based leadership model Select, develop and activate effective physician champions to lead change Train and develop physicians using proven behaviors that dramatically improve clinical care and the patient experience Use performance feedback and data reporting to physicians to drive and improve quality and service outcomes Create, communicate and implement physician behavioral standards consistent with an organizational vision Manage disruptive physicians in a proactive, fair and consistent manner Recognize physicians in a way that generates physician organizational loyalty

Engaging Physicians: A Manual to Physicians Partnership

Stephen C. Beeson

Imagine what it's like to be a nurse leader. (Actually, many of you reading this don't have to imagine!) You're caring for patients - a tough job in and of itself - and you're expected to keep doing that and manage a staff of others like you. In many organizations, nurse leaders get only a classroom course and a one- or two-week training period to help them make the transition.
The Nurse Leader Handbook: The Art and Science of Nurse Leadership helps "fill in the knowledge gaps" for the courageous and dedicated men and women who take on one of the most complex jobs in healthcare.
This book provides nurse leaders with a solid foundation for success. It also serves as a reference they can revisit again and again when they have questions or need a quick refresher course in a particular area of the job. Readers will learn how to: Reward and recognize positive behaviors to reinforce them and inspire them in others Hold crucial conversations with high, middle, and low performers Use Key Words/AIDET® to drive quality outcomes and build patient loyalty Teach and implement service recovery so that it becomes second nature for a team Create a culture where Never Events never happen Answer tough questions in a way that creates a sense of unity, not divisiveness Talk to the C-Suite in a way that gets results Walk the work/life blend tightrope without falling off (and taking others down with you!)
Ultimately, being a great nurse leader is all about making the staff's job easier so that they can provide exceptional patient care. That's what all nurses at all levels care about most - and it's a truth that's interwoven throughout this informative and inspiring book. The Nurse Leader Handbook is an anthology whose chapters are written by a variety of Studer Group coaches, nurse leaders and physician leaders from across America.

The Nurse Leader Handbook: The Art and Science of Nurse Leadership

Studer Group

American Journal of Nursing 2010 Book of the Year Award Winner!
Make Workplace Positivity Pay Off ... For Individuals, Teams and Organizations
Is it possible to create a positive workforce in negative times?
Yes, it is, says speaker, strategist and consultant Liz Jazwiec, RN. But first you have to get real about how tough a job in healthcare really is. About the negative things you and your staff members do to make it even tougher.
In her book, Eat THAT Cookie! How Workplace Positivity Pays Off...For Individuals, Teams and Organizations, Liz gets real about all that and more. In her darkly humorous, ever-so-slightly sarcastic style -after all she was an ER nurse - she builds a case for the powerful benefits of a positive workplace. (Hint: better patient service, improved efficiencies and lower employee turnover all make the list.)
Funny, inspiring and relatable, Eat THAT Cookie! is packed with realistic, down-to-earth tactics leaders can use right now to infuse positivity into their culture.
Why hokeyness - in the form of giant smiley face cookies and no-negativity days - actually works. Readers will learn:
 How to decree and enforce mandatory fun so that it s really, well, fun Guidelines for doing celebrations the right way Strategies for dealing with queens, poisoners, complainers and other problem people How not to succumb to process paralysis Why victim thinking is so destructive, and how to eliminate it from the organization How to stop judging shoe-heel smashers, pants unzippers, and other irritating patients
For the first 18 years of my career I used to say that if we could just get some decent patients I would love my work! says Liz. But the perfect clientele doesn t exist. And guess what? I can have a good day anyway. I ve found that happiness is a decision anywhere, any time, in any economy.
Put the tips in Eat THAT Cookie! into practice, you ll be amazed by the rapid improvements you see in your organization - in terms of energy, focus, productivity and yes, happiness.

Eat THAT Cookie!: Make Workplace Positivity Pay Off...For Individuals, Teams, and Organizations

Liz Jazwiec

Front Line Heroes: A Story of Saving Lives Life and death decisions call for a special kind of leadership. Front Line Heroes guides your organization on its journey to answer that call. Well-led Fire and Emergency Service agencies are some of the most effective organizations in the World. Their mission-to make high-pressure life and death decisions in an instant-is extraordinary. So are the results they achieve. And if your organization is seeking to improve its own outcomes, take a cue from the top-of the line processes revealed in Front Line Heroes. As the book reveals, there's nothing mysterious about achieving excellent outcomes. It doesn't require specific products or out-of-the-ordinary leaders or employees. Rather, excellence is based on a carefully constructed series of steps-steps that can help any organization easily identify what it's doing right and build upon those successes. These steps will not only focus your organization's energy on successful outcomes, they'll help you celebrate the journey you've undertaken in your quest to be the best. Front Line Heroes beautifully illustrates how leaders work to create order out of chaos. This is a book about leading from the front, motivating the team, and using very basic principles to get the job done. You'll learn lessons that can be directly applied to tough challenges in your own organization. For instance, Front Line Heroes may inspire you to: Align processes to lessen confusion and increase effectiveness Create a mission that touches the hearts and spirit of everyone in the organization and brings leaders in line with organizational goals and values Adopt and master key tactics like building a culture of service and holding people accountable Implement an evaluation system that keeps leaders on track to achieve personal and professional excellence while providing purpose and direction Determine what employees need and want from leaders and how to deliver it, creating better morale and improving operations Use the power of storytelling to get focused, get energized, and get great results Front Line Heroes will help you develop standardized leadership practices that will survive in your organization long after you turn the last page. With the right practices in place, your organization's success won't depend on individuals. Instead, excellence will be built upon passion, worthwhile work and making a difference - giving you a sustainable advantage no matter what challenges you face. This book sticks with you. You will find yourself recalling many details that will spur your imagination to new heights when dealing with your own organization. It is a simple guide to a journey we all want and need to take...yet don't always know how to begin.

Frontline Heroes: A Story of Saving Lives

Kurt Larson

You know you have great healthcare providers. But are your systems and processes letting them maximize the time they spend with patients? It's a deeply important question. Even the best, most talented, most compassionate healthcare providers are only as good as the context in which they practice. Organizations must set them up to do their best possible work. Only when patients flow smoothly through the care process can physicians, nurses, and other care providers execute their tasks efficiently and effectively. Hardwiring Flow: Systems and Processes for Seamless Patient Care, by Drs. Thom Mayer and Kirk Jensen, delves into one of the most critical issues facing healthcare leaders today. Patient flow. Essentially, it means patients spend exactly the right amount of time at every juncture in their journey through an organization-just enough time to maximize their clinical outcomes in the most cost-effective manner. The authors' previous book, Leadership for Smooth Patient Flow, won the 2008 James A. Hamilton Award from the American College of Healthcare Executives. Hardwiring Flow extends and updates the principles of this work and integrates its concepts with Studer Group principles. Drs. Mayer and Jensen bring the industry's richest experience to this subject- a subject that, historically, has not been as clearly defined as healthcare leaders might wish. Readers will learn: Why patient flow helps organizations maximize the Three E's: Efficiency, Effectiveness, and Execution How to implement a proven methodology for improving patient flow Insights for improving flow's teammates;-patient safety, customer service, risk management, and more Why it's important to engage physicians in the flow process (and how to do so) How to apply the principles of better patient flow to emergency departments, inpatient experiences, and surgical processes Of course, better clinical outcomes must be at front and center of all change. But leaders cannot ignore financial impact, either (especially these days). And as the authors of this book assert, organizations that master flow not only provide better care and reduce the likelihood of litigation, they also attract and retain the best possible talent. In short, they enjoy a decided competitive advantage in the healthcare market.

Hardwiring Flow: Systems and Processes for Seamless Patient Care

Dr. Thom Mayer

Dr. Kirk Jensen

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