You know you have great healthcare providers. But are your systems and processes letting them maximize the time they spend with patients? It's a deeply important question. Even the best, most talented, most compassionate healthcare providers are only as good as the context in which they practice. Organizations must set them up to do their best possible work. Only when patients flow smoothly through the care process can physicians, nurses, and other care providers execute their tasks efficiently and effectively. Hardwiring Flow: Systems and Processes for Seamless Patient Care, by Drs. Thom Mayer and Kirk Jensen, delves into one of the most critical issues facing healthcare leaders today. Patient flow. Essentially, it means patients spend exactly the right amount of time at every juncture in their journey through an organization-just enough time to maximize their clinical outcomes in the most cost-effective manner. The authors' previous book, Leadership for Smooth Patient Flow, won the 2008 James A. Hamilton Award from the American College of Healthcare Executives. Hardwiring Flow extends and updates the principles of this work and integrates its concepts with Studer Group principles. Drs. Mayer and Jensen bring the industry's richest experience to this subject- a subject that, historically, has not been as clearly defined as healthcare leaders might wish. Readers will learn: Why patient flow helps organizations maximize the Three E's: Efficiency, Effectiveness, and Execution How to implement a proven methodology for improving patient flow Insights for improving flow's teammates;-patient safety, customer service, risk management, and more Why it's important to engage physicians in the flow process (and how to do so) How to apply the principles of better patient flow to emergency departments, inpatient experiences, and surgical processes Of course, better clinical outcomes must be at front and center of all change. But leaders cannot ignore financial impact, either (especially these days). And as the authors of this book assert, organizations that master flow not only provide better care and reduce the likelihood of litigation, they also attract and retain the best possible talent. In short, they enjoy a decided competitive advantage in the healthcare market.

Hardwiring Flow: Systems and Processes for Seamless Patient Care

Dr. Thom Mayer

Dr. Kirk Jensen

Business & Money

Fire Starter Publishing

Some is not a number. Soon is not a time. Somehow is not a strategy.How will your organization survive and thrive with the shift from volume to value? In healthcare, change used to be less frequent. But today, each of us works in a capacity-constrained environment where change is constant and patient volume is ever increasing. Flow matters. In fact, it's non-negotiable. Efficient patient flow has never been more critical to ensure patient safety, satisfaction, and optimal reimbursement. In The Patient Flow Advantage, Drs. Kirk Jensen and Thom Mayer share tips and best practices from their Flow Tool Kit. This resources was developed based on year of hardwiring flow in hundreds of hospitals across the U.S. and Canada. Building on principles first outlined in their earlier book Hardwiring Flow: Systems and Processes for Seamless Patient Care, the authors offer specific tips, tools, and techniques to add value and eliminate waste. The goal: to build effectiveness, efficiency and a patient-centric focus into the heart of every process that serves patients.
Readers will learn: The 7 core strategies to hardwire flow and the tools that support them Why-and how-to use Evidence-Based Leadership for agile, effective teamwork and a culture of safety and accountability Valuable lessons to apply from other industries like restaurants, aviation, and submarine operations that get flow right (or that have mastered flow) Advanced flow concepts, including how to use targeted systems hospital-wide to relieve boarding and speed patient care How to apply these strategies to the frontiers of flow, in acute care surgery, critical care medicine, radiology, and anesthesia services
Data, knowledge, and wisdom. Learn to leverage your people, your processes, and your places to better serve your patients, providers, leaders, and staff. This is your must have guide to hardwire hospital-wide flow.

The Patient Flow Advantage: How Hardwiring Hospital-Wide Flow Drives Competitive Performance

Medical Books

Administration & Medicine Economics

Fire Starter Publishing, LLC

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Books by Dr. Thom Mayer