A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since. 
Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones. 
Based on Studer GroupÂ’s Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth. 
At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum. 
In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint StuderÂ’s Nine Principles of service and operational excellence provide the missing link between people power and strong financials. ItÂ’s about courageous leadership."

Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference

Business & Money

Quint Studer

Management & Leadership

Fire Starter Publishing

The Most Valuable On-the-Job Skills Come from Experience But You Don t Have to Work a Lifetime to Master Them.Often, it s the day-to-day issues, those not found in any training manual, that keep us from being our best at work. We ve all looked back on challenges we ve faced whether they involved a boss, a coworker, or a customer and thought, If I knew then what I know now, I would have handled that in a completely different way!
The old saying Experience is the best teacher has probably never been more true than in the workplace. But what if you could learn those important workplace lessons without having to go through the pain yourself? That s the idea behind The Great Employee Handbook.
Wall Street Journal bestselling author Quint Studer has pulled together the best insights gained from working with thousands of employees during his career. The high-impact tips he shares will help you more productively handle those situations every employee finds difficult (and get them right the first time).
You ll learn how to: Put your best foot forward in the first 90 days Build an emotional bank account with coworkers (It s the best way to get quick forgiveness when you mess up!) Discuss your own development plan without looking self-promotional Have difficult conversations with your boss Solve problems and resolve conflicts without getting the boss involved Alleviate customer anxiety so they ll buy from you (and keep coming back) And much, much more
Studer has created a valuable tool for companies in every industry. We all know a good day at work means a good day in our personal lives, too. That positivity is what employees and the leaders who count on them really want.

The Great Employee Handbook

Alignment - Action - Accountability Today more than ever, your senior leaders must produce 'Straight' work. Quint Studer's new book is the study guide they need. Straight A Leadership, a book by Wall Street Journal bestselling author Quint Studer, can help your organization achieve the peak performance it needs to survive in the toughest environment. The book is based on Studer Group's work with hundreds of top healthcare organizations. It makes the case the vast majority of problems organizations face fall under one of the following three categories: Alignment - Think of C-suite leaders as aircraft pilots. If a pilot makes even a tiny error in setting longitude or latitude at the start of the flight, the plane can end up in the wrong city. Likewise, a small misalignment at the top echelon of a healthcare organization can spark problems that multiply as they cascade through the leadership hierarchy-causing everyone to veer off course. Action - Sometimes an organization is implementing the right action plan but it's being poorly executed. Other times, so many actions are taking place that they're working against each other, in the way that multiple medications can interfere with each other's effectiveness. Either way, the impact of each action is diminished or desired results go completely unmet. Accountability - An organization may be properly aligned and taking the right action steps, but without a good system of accountability in place, it will get only short term gains. The absence of accountability-for selecting the right talent, teaching the right tools and techniques, validating positive behaviors and evaluating overall performance-can derail long term results. Straight A Leadership offers a wealth of thoughtful, evidence-based insights on addressing the three in light of an organization's external environment. It also shows senior leaders how to evaluate their own execution in these areas and provides a tool kit that will help them get the organization moving in the right direction. It's the perfect book for any leader who wants to stay on the cutting edge in making their organization the best.

Straight A Leadership: Alignment Action Accountability

Studer Group

Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top

wiley

The Busy Leader's Handbook: How To Lead People and Places That Thrive

In healthcare, even the way we change has changed. Quint Studer s new book helps you hardwire the skills you need to perform at a higher level continuously. Our industry has always dealt with change. But the environment we re navigating now requires change at a whole different level. We ve moved from experiencing episodic change to continuous change and as John Kotter has famously noted, that requires a whole different set of skills and a whole different level of urgency.
In his new book A Culture of High Performance: Achieving Higher Quality at a Lower Cost, thought leader Quint Studer explains how to leverage the powerful values that have always defined healthcare people passion, fortitude, willingness to learn to meet the challenges of our disruptive external environment. 
Writing in his trademark conversational style, he lays out the framework, principles, processes and tactics that hardwire excellence in your organization all the while growing a culture of consistent reliable execution that drives quality higher and higher (and higher!) as it controls costs.
The book reveals:
A look at the latest research that validates which behaviors and practices truly work
The framework and core principles that lay the foundation for dramatic culture change
A simple seven-step model that helps you diagnose shortfalls, develop a treatment plan and hardwire the systems that drive performance
Why transparency and straight communication build trust and foster engagement
How to create and cascade a clear set of objective, weighted, aligned goals that break down silos and hold people accountable for achieving outcomes
A method for ensuring that leaders get the training and development they need
High-impact tactics that get behavior and processes aligned across your organization
The phases of change you can expect and how to help people navigate them
How to connect with head people and heart people (most of us are a blend of both) as you seek to drive change
 A Culture of High Performance is the perfect companion to Studer s bestselling classic Hardwiring Excellence. Packed with new research and fresh insights all brought to life with humorous, thought-provoking and inspiring stories this book is a must have for any leader struggling to shore up margins while sustaining an organization that s a great place for employees to work, physicians to practice medicine and patients to receive care.

A Culture of High Performance: Achieving Higher Quality at a Lower Cost

In education, even the way we change has changed. To survive and thrive, we must perform at a higher level continuously.Our professional field has always dealt with change. But the environment we re navigating now requires change at a new level. We ve moved from experiencing episodic change to continuous change and as John Kotter has famously noted, that requires a whole different set of skills and a whole different level of urgency. In Maximize Performance: Creating a Culture for Educational Excellence, Quint Studer and Dr. Janet Pilcher explain how to leverage the powerful values that have always defined educators passion, fortitude, and willingness to learn to meet the challenges of our disruptive external environment. This book will help you: Apply organizational and leadership assessments to diagnose educational system strengths and areas to improve Manage data to create key performance drivers aligned to board and executive team priorities Align key performance drivers throughout the educational system (all schools and all departments) Determine best metrics to monitor progress aligned to the key performance drivers Select core system-wide strategies aligned to key drivers to cascade to schools and departments Coach executive teams to work with leaders to select school and department strategies aligned to key drivers Engage in district, department, and school performance reviews to validate the execution of strategies at the system, school, and department levels Determine processes needing improvements to achieve results Integrate key performance driver metrics into leader evaluations Train leaders in core leadership skills: performance management, key communication skills, and teamwork Increase leadership skills for succession planning by identifying and training future leaders
Packed with relevant research and fresh insights all brought to life with thought-provoking and inspiring stories this book is a must-have for any leader striving to support and inspire faculty and staff, maximize performance, and maintain excellent outcomes in the face of intense (and ongoing) change.

Maximize Performance: Creating a Culture for Educational Excellence

Education & Teaching

Dr. Janet Pilcher

Schools & Teaching

To Get Health System Leaders and Physicians Working Together, We Must Tackle Physician Burnout This is a book about physician burnout. It's also a book about physician engagement. Why? Because these two concepts are deeply connected. When physicians team up with the organizations they work for to pursue mutual goals, they are far less likely to burn out. And when organizations seek to prevent and treat physician burnout, they go a long way toward getting everyone physicians included working together to meet the same goals.
 There has never been a better time for organizations and physicians to join forces to make sure this happens. High rates of physician burnout and a rapid push toward integration demand it. And while it will surely be challenging, together we can create the right environment to facilitate massive change while keeping physicians physically, mentally, and emotionally strong. Healing Physician Burnout written by healthcare performance expert Quint Studer in collaboration with George Ford, MD explains how. You'll find:
 Evidence on why burnout is so high in physicians and why organizations should care
 Tactics health system leaders can use to partner with physicians to help them avoid burnout and to ensure that everyone is working toward the same goals
 Burnout red flags leaders and physicians should watch for so that help may be provided early on
 Personal profiles that tell of physicians triumphs over burnout and showcase the passion and purpose that keep them persevering
 Actions physicians can take to heal their own burnout and help others to do so as well
 Physicians need understanding and empathy for the massive changes they must endure. While no one can stop the shift our industry is undergoing, we can create the kind of positive, supportive work environments that help physicians cope and, ultimately, thrive.

Healing Physician Burnout: Diagnosing, Preventing, and Treating

Medical Books

Administration & Medicine Economics

Calling

Gratitude Group Publishing, The

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Books by Quint Studer