The final exam scan sheet is necessary to take the EI-graded final exam for this course. If the textbook you purchased did not come with a pre-packaged scan sheet, you may purchase it separately. You must be enrolled at a college or university that uses EI courses in order to purchase a scan sheet. The Educational Institute’s academic certification is recognized by hospitality employers who know that students have mastered the competencies needed to be successful in a hospitality career. Students who pass EI’s 100-question, multiple choice exam with a score of 70 percent or higher receive a course completion certificate backed by EI’s 60 years’ of hospitality education and training expertise. Students who pass the exam with a score of 90 percent or higher receive a certificate “with honors.” The exam must be completed using the official EI scan sheet—photocopies and alternate scan sheets are not acceptable.

Scantron (AHLEI) (AHLEI - Hospitality Accounting / Financial Management)

Business & Money

Pearson, Education

Industries

Educational Institute

Prepare your students to handle vital risk management issues in the hospitality workplace. This edition includes safety and security case studies developed with industry professionals and include information on working with an in-house safety committee, crisis communications, and the importance of safety equipment to loss-prevention management.

Security and Loss Prevention Management with Answer Sheet (AHLEI) (2nd Edition) (AHLEI - Introduction to Hotel Security)

American Hotel & Lodging Association

Stipanuk, David M.

Ellis, Raymond C.

This detailed textbook shows students how to keep every area of a hotel property running smoothly. The book takes a systems approach to hospitality facilities issues, while also providing a summary based on functional spaces within a property. This revised edition features the latest information on facilities management and design issues. Students will learn how technology can streamline operations procedures, how to balance environmental concerns with guest satisfaction, and how to communicate effectively with hotel engineering personnel.

Hospitality Facilities Management and Design with Answer Sheet (AHLEI) (3rd Edition) (AHLEI - Facilities Management)

This comprehensive textbook introduces students to the many legal issues that hotel operations face daily.

Understanding Hospitality Law with Answer Sheet (AHLEI) (5th Edition) (AHLEI - Hospitality Law)

Jeffries, Jack P.

Brown, Banks

McDermott, Will

Teach students how to improve their leadership abilities and develop an understanding of high-performance teams and employee empowerment. Practical information prepares them to put quality management tools into action to enhance guest service and increase profitability. Information and exhibits have been updated throughout the text, and a new chapter on ethics has been added.

Leadership and Management in the Hospitality Industry with Answer Sheet (AHLEI) (3rd Edition) (AHLEI - Introduction to Hospitality Management)

King, Judy Z.

Sciarini, Michael S.

Published under the sponsorship of the Destination Marketing Association International as an indispensable resource for travel professionals and a learning tool for students, this textbook is the first comprehensive guide covering basic functions of the contemporary convention and visitors bureau. Students will learn how destination management organizations depend on intertwined relationships involving hosts and guests, and suppliers and consumers, as well as complex networks of residents, government officials, and CVB leaders and employees.

Fundamentals of Destination Management and Marketing with Answer Sheet (AHLEI) (AHLEI - Travel and Tourism)

Harrill, Rich

In today’s highly-competitive hospitality market, it is essential to have an understanding of sales and marketing. This textbook goes beyond theory to focus on a customer-oriented and practical approach for effectively marketing hotels and restaurants. The book explores the “four Ps” (price, product, promotion, and place) as they relate to specific market segments, providing students with a customer focused perspective. This edition includes profiles of key industry innovators, corporate spotlights of hotel and restaurant companies, and Internet exercises. Examples of forms, checklists, charts, and other items used by practicing hospitality sales and marketing professionals provide students with resources they can use in their careers. In addition, the Internet’s increasing role in sales and marketing is explored in new sections on social media and social networks, using the Internet to build brand awareness, and sales and marketing in the Web 2.0 world. Readers will gain: <ul>
<li>A thorough introduction to hospitality sales and marketing </li> <li>Insight from numerous real-world examples of effective hospitality advertising campaigns and promotions </li> <li>Insider information from industry professionals sharing their perspectives on current issues </li> <li>An understanding of the role the Internet plays in today's hospitality marketing efforts </li> </ul>

Hospitality Sales and Marketing with Answer Sheet (AHLEI) (5th Edition) (AHLEI - Hospitality Sales and Marketing)

Abbey, James R.

Technology now touches nearly every area of hospitality operations, both students and industry professionals will benefit from this textbook’s comprehensive introduction to the information systems used in hospitality. This textbook introduces students to the dynamic and critical field of technology within the hospitality industry. Readers will learn the basics of purchasing, implementing, maintaining, and effectively managing a variety of technology systems. The book covers applications for reservations systems, rooms management and guest accounting, property management systems, point-of-sale technology, food and beverage management, and accounting, as well as selection and security maintenance for technology.

Managing Technology in the Hospitality Industry with Answer Sheet (AHLEI) (6th Edition) (AHLEI - Technology in Hospitality)

Kasavana, Michael L.

Help hospitality supervisors hit the ground running with the skills they'll learn in this book. They will be prepared to juggle with expectations of management, guests, employees, and governmental agencies. New case studies help employees practice solving problems they may face on the job. This textbook also provides resources to help employees create a professional development plan for their hospitality career.

Supervision in the Hospitality Industry with Answer Sheet (AHLEI) (4th Edition)

Kavanaugh, Raphael R.

Ninemeier, Jack D.

The certification program of the Club Managers Association of America guided the content development of this textbook, which introduces students to the complex world of private club management. Chapter contributors are hospitality educators with expertise in the area of club management. The second edition of this book includes new chapters on membership marketing, training and development, and club entertainment, as well as expanded treatment of club recreation, including a new chapter on golf course maintenance.

Contemporary Club Management with Answer Sheet (AHLEI) (2nd Edition)

Education & Teaching

Perdue, Joe

Schools & Teaching

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Books by Educational Institute