Technology now touches nearly every area of hospitality operations, both students and industry professionals will benefit from this textbook’s comprehensive introduction to the information systems used in hospitality. This textbook introduces students to the dynamic and critical field of technology within the hospitality industry. Readers will learn the basics of purchasing, implementing, maintaining, and effectively managing a variety of technology systems. The book covers applications for reservations systems, rooms management and guest accounting, property management systems, point-of-sale technology, food and beverage management, and accounting, as well as selection and security maintenance for technology.

Managing Technology in the Hospitality Industry with Answer Sheet (AHLEI) (6th Edition) (AHLEI - Technology in Hospitality)

Business & Money

Kasavana, Michael L.

American Hotel & Lodging Association

Industries

Educational Institute

This best-selling textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.

Managing Front Office Operations with Answer Sheet (AHLEI) (8th Edition) (AHLEI - Front Office Operations)

Brooks, Richard M.

  “Front Office Manager” is a 10-hour, interactive, online program that provides an overview of the organization and management of the front office. It outlines the interactions between the front office and other hotel departments that are required to create a positive guest experience.    Users will love the self-paced, discovery-driven approach that puts them in control as they determine the order in which they explore each area of the hotel and click on highlighted objects to learn about each facet of front office operations. Embedded videos help to facilitate the learning process. The content of this virtual-reality styled program is based on chapter material found in the AHLEI textbook, Managing Front Office Operations 8/e by Michael Kasavana and Richard Brooks.   The online component has 10 modules and covers over 80 topics. Student users will have six-month access to the online program.    When a user completes this online program in its entirety, a certificate of completion is available to be printed.   “Front Office Manager” can be packaged with the Managing Front Office Operations 8/e text. It can also be purchased independently of the textbook.  

Managing Front Office Operations Online Component (AHLEI) -- Access Card

This online component provides interactive material that relates directly to the chapter content found in the AHLEI textbook, Managing Technology in the Hospitality Industry 6/e by Michael Kasavana. Features include interactive self-quizzes to help students gauge their understanding of the material and links to related websites. Also included are embedded head-and-shoulder videos of the author which serve to examine and expand on chapter competencies and key concepts.   This online component gives six-month access for student users.   

Managing Technology in the Hospitality Industry Online Component (AHLEI) -- Access Card

Technology now touches nearly every area of hospitality operations, both students and industry professionals will benefit from this textbook’s comprehensive introduction to the information systems used in hospitality.        This textbook introduces students to the dynamic and critical field of technology within the hospitality industry. Readers will learn the basics of purchasing, implementing, maintaining, and effectively managing a variety of technology systems. The book covers applications for reservations systems, rooms management and guest accounting, property management systems, point-of-sale technology, food and beverage management, and accounting, as well as selection and security maintenance for technology.

Managing Technology in the Hospitality Industry with Answer Sheet (AHLEI) & Managing Technology in the Hospitality Industry Online Component (AHLEI) -- Access Card Package (6th Edition)

Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.

Managing Front Office Operations with Answer Sheet (AHLEI) (9th Edition) (AHLEI - Front Office Operations)

“Front Office Manager” is a 10-hour, interactive, online program that provides an overview of the organization and management of the front office. It outlines the interactions between the front office and other hotel departments that are required to create a positive guest experience. Users will love the self-paced, discovery-driven approach that puts them in control as they determine the order in which they explore each area of the hotel and click on highlighted objects to learn about each facet of front office operations. Embedded videos help to facilitate the learning process. The content of this virtual-reality styled program is based on chapter material found in the AHLEI textbook, Managing Front Office Operations 9/e by Michael Kasavana and Richard Brooks. The online component has 10 modules and covers over 80 topics. Student users will have six-month access to the online program. “Front Office Manager” can be packaged with the Managing Front Office Operations 9/e text. It can also be purchased independently of the textbook.

Managing Front Office Operations with Answer Sheet (AHLEI) & Managing Front Office Operations Online Component (AHLEI) -- Access Card Package (9th Edition) (AHLEI - Front Office Operations)

Hotel Information Systems: A Contemporary Approach to Front Office Procedures

CBI Pub. Co.

Hotel Information Systems: A Contemporary Approach to Front Office Procedures/Instructors Manual

Van Nostrand-Reinhold

See the best price to sell, buy, or rent books by Kasavana, Michael L.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Kasavana, Michael L.

See the best price to sell, buy, or rent books by Kasavana, Michael L.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Managing Technology in the Hospitality Industry with Answer Sheet (AHLEI) (6th Edition) (AHLEI - Technology in Hospitality)

Managing Front Office Operations with Answer Sheet (AHLEI) (8th Edition) (AHLEI - Front Office Operations)

Managing Front Office Operations Online Component (AHLEI) -- Access Card

Managing Technology in the Hospitality Industry Online Component (AHLEI) -- Access Card

Managing Technology in the Hospitality Industry with Answer Sheet (AHLEI) & Managing Technology in the Hospitality Industry Online Component (AHLEI) -- Access Card Package (6th Edition)

Managing Front Office Operations with Answer Sheet (AHLEI) (9th Edition) (AHLEI - Front Office Operations)

Managing Front Office Operations Online Component (AHLEI) -- Access Card

Managing Front Office Operations with Answer Sheet (AHLEI) & Managing Front Office Operations Online Component (AHLEI) -- Access Card Package (9th Edition) (AHLEI - Front Office Operations)

Hotel Information Systems: A Contemporary Approach to Front Office Procedures

Hotel Information Systems: A Contemporary Approach to Front Office Procedures/Instructors Manual