Help hospitality supervisors hit the ground running with the skills they'll learn in this book. They will be prepared to juggle with expectations of management, guests, employees, and governmental agencies. New case studies help employees practice solving problems they may face on the job. This textbook also provides resources to help employees create a professional development plan for their hospitality career.

Supervision in the Hospitality Industry with Answer Sheet (AHLEI) (4th Edition)

Business & Money

Kavanaugh, Raphael R.

Ninemeier, Jack D.

American Hotel & Lodging Association

Industries

Educational Institute

Introduce students to the supervisory skills they’ll need to succeed in a hospitality career. They will be prepared to meet the expectations of management, employees, and guests. SUPERVISION IN THE HOSPITALITY INDUSTRY, 5/e features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets. This book also provides resources to help students create a professional development plan for their career. Authors: Jack D. Ninemeier, Ph.D., CHA, CHE, and Raphael R. Kavanaugh, Ed.D., CHA

Supervision in the Hospitality Industry with Answer Sheet (AHLEI) (5th Edition) (AHLEI - Hospitality Supervision / Human Resources)

“Supervisory Skill Builders Online” is the program that serves as the online component for the text, Supervision in the Hospitality Industry 5/e by Raphael R. Kavanaugh. The online component has 9 modules (amounting to roughly 3 hours of seat-time each), covers 85 topics, and amounts to 27 total hours of seat-time. This online course provides an entertaining approach to building supervisory skills. The modules are loaded with “need to know” information on how supervisors should carry out their responsibilities to management as well as employees. Ideal as a self-trainer, the series helps supervisors: meet management’s objectives for productivity and quality guest service; solve everyday workplace challenges; gain respect, trust, and support from the people who work for them. Learning is facilitated through interactivity; videos, embedded questions, and readings are available throughout. This online component gives six-month access for student users.

Supervision in the Hospitality Industry Online Component (AHLEI) -- Access Card

Book by Kavanaugh, Raphael R., Ninemeier, Jack D., Daschler, John P.

Supervision in the Hospitality Industry

Daschler, John P.

Amer Hotel & Motel Assn

Kavanaugh, Raphael R., Ninemeier, Jack D.

Hospitality Supervision

See the best price to sell, buy, or rent books by Kavanaugh, Raphael R.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Kavanaugh, Raphael R.

See the best price to sell, buy, or rent books by Kavanaugh, Raphael R.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Supervision in the Hospitality Industry with Answer Sheet (AHLEI) (4th Edition)

Supervision in the Hospitality Industry with Answer Sheet (AHLEI) (5th Edition) (AHLEI - Hospitality Supervision / Human Resources)

Supervision in the Hospitality Industry Online Component (AHLEI) -- Access Card

Supervision in the Hospitality Industry

Supervision in the Hospitality Industry

Hospitality Supervision