This text looks at teamworking from the inside and covers the following: understanding the nature and make-up of teams; finding out if your team is on track; overcoming common teamworking problems; recognising your strengths and weaknesses as a team member; and giving teams the right support.

Working in Teams

Chartered Inst of Pers/Develop

"Asking Questions" will help you ask the 'right' question to elicit a useful response. All managers need to hone their questioning skills, whether interviewing, appraising or simply exchanging ideas. This book offers guidance and helpful advice on: using various forms of open question - including probing, simple interrogative, opinion-seeking, hypothetical, extension and precision; encouraging and drawing out speakers through supportive statements and interjections; establishing specific facts through closed or 'direct' approaches; avoiding counter-productive questions; and, using questions in a training context.

Asking Questions

Business & Money

Ian MacKay

Skills

"Body Language at Work" will transform your ability to interpret critical gestures and tell-tale expressions in yourself as well as others. Adrian Furnham, Professor of psychology, writer and broadcaster dispels the claims and common misconceptions surrounding body talk to reveal the true significance of this fascinating yet powerful form of communication. He covers: how we betray attitudes, emotions and personality in non-verbal ways - what body language can and can't communicate - the nature and meaning of signals - eye gaze, facial expression, gesture, posture, touch - what our clothes, jewellery and even choice of deodorant say about us - how far we can expose the artful dodger, the office phoney and the interview fake.

Body Language at Work

Health, Fitness & Dieting

Furnham, Adrian F.

Psychology & Counseling

"The Manager as Coach and Mentor" shows how and why coaching and mentoring are the simplest, most practical and cost-effective ways you can boost the performance of your staff. It includes straightforward and practical advice on: choosing coaching styles and techniques that work - understanding the roles and responsibilities of supportive mentoring; developing the essential interpersonal skills and attributes; assessing your own competence with simple exercises; and, following six foolproof rules to ensure success.

The Manager As Coach and Mentor

Parsloe, Eric

Management & Leadership

Written by one of the UK's top recruitment experts, "Getting a Better Job" will help you to write a persuasive application and adopt a polished presentation style at interviews. An indispensable companion for all job seekers, it provides lively tips and practical guidance on: finding your Unique Selling Point - writing a compelling CV and covering letter - researching your targets and building up useful contacts - ensuring an interview (even when there is no vacancy) - taking discreet advantage of the interviewer to present yourself in the best possible light - following up to increase your chances of success.

Getting a Better Job

Courtis, John

"Decision Making and Problem Solving" explains the key principles for developing your thinking skills and applying them creatively and productively to every challenge. Acknowledged as an international authority on management thinking, Adair combines practical exercises with incisive guidance on: understanding the way your mind works; adopting a structured approach to reach the best decision; assessing risk and generating successful options for action - using brainstorming and lateral thinking to increase your creativity; and creating a personal strategy to become a more effective practical thinker.

Decision Making and Problem Solving

Adair, John

"Persuasive Reports and Proposals" will ensure that what you write gets the results you want. It covers five crucial aspects of the writing process which articulate what you should feel about your documents if they are to win hearts and minds. Specifically: purpose - clarifying your aim and constructing a persuasive argument; reader - identifying and understanding your audience to anticipate objections and retain attention; image - creating an appropriate style, tone and appearance while avoiding spoilers (poor spelling, grammar, literals etc) which undermine credibility; detail - using effective facts, logical links and simple sentences; and, enhancers - seeking commitment, building in emotional appeal and editing to perfect your draft.

Persuasive Reports and Proposals

Andrew Leigh

The Global Hr Manager : Creating the Seamless Organisation

How do you manage and develop the careers of your staff in today's rapidly moving world of work? The concept of career development is changing as people move jobs more and more frequently and a job for life just doesn't exist anymore. Using case studies from top companies, "Career Development" provides step-by-step guidance on these issues. Up-to-date and to the point, the guide: explains recruitment and reward, training and coaching - helps with crucial issues such as succession planning, lateral moves and secondments - considers the particular needs of specialist groups, such as women, flexible workers and workers in SMEs - provides useful examples demonstrating the advantages of development centres and career action centres. This Good Practice guide will help you understand and develop the competencies required for good career development, including negotiation and communication, coaching and performance appraisal. Helpful action plans and checklists are provided.

Career Development

Human Resources

<p>"Managing for the First Time" will ensure your new role is an exciting challenge. Cherry Mill offers sound advice, useful tips and some easy-to-follow action plans to build your confidence and get you off to a flying start. Based on the insights of 'first-timers' from all walks of business life plus her own experience, she covers: navigating your first 100 days - your top priorities and the critical things to get right for long term success; acting the part; developing the key management skills; making an impact and building credibility with your team and top management; overcoming tricky situations; managing former peers, older or more experienced colleagues and those who seem to be against you; and, establishing networks to give you support and help.</p>

Managing for the First Time

Cherry Mill

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