This companion volume to "35 Checklists for Human Resource Development", covers a variety of human resource issues, from apparently mundane tasks, like designing application forms, to issues of the utmost sensitivity, like appraisal, grievance-handling and redundancy policy. As in the previous volume, the checklists are not designed to provide easy answers. What they aim to do is to help you think in a structured way about your attitude and behaviour. Your responses can then become a basis for increasing your effectiveness. This text is suitable for personnel specialists and others involved in human resource management.

35 Checklists for Human Resource Management

Business & Money

Ian MacKay

Human Resources

Gower Publishing Ltd

"Asking Questions" will help you ask the 'right' question to elicit a useful response. All managers need to hone their questioning skills, whether interviewing, appraising or simply exchanging ideas. This book offers guidance and helpful advice on: using various forms of open question - including probing, simple interrogative, opinion-seeking, hypothetical, extension and precision; encouraging and drawing out speakers through supportive statements and interjections; establishing specific facts through closed or 'direct' approaches; avoiding counter-productive questions; and, using questions in a training context.

Asking Questions

Skills

Chartered Inst of Pers/Develop

Orient BlackSwan Pvt. Ltd.

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Books by Ian MacKay