Work Teams That Work: Skills for Managing Across the Organization

Work Teams That Work: Skills for Managing Across the Organization

Montebello, Anthony R.

Business & Money

Best Sellers Pub

"World Class Selling" is an about-face from obsolete hard-sell tactics. It eliminates the stereotype of salespeople maneuvering, ambushing, tricking, or cajoling customers into buying a product or service. "World Class Selling" involves doing things for the client rather than to the client. If the customer doesn't benefit from the sale, the sale shouldn't take place."World Class Selling" is a scientific process that enables you to sell any product, service, or idea. Behind its procedures lies an ethical philosophy that you can rely on -- a win-win philosophy of serving the customer. You never need to con or pressure a prospect, or do anything against your standards or contrary to your personality.

World Class Selling: The Complete Selling Process

Chitwood, Roy

Achieving Peak Performance

Qubein

A best selling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty- two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture. Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable. John Tschohl's revised soft cover book provides a complete action plan for making quality service the central focus of the management strategy. It has been called an encyclopedia of customer service strategies and experiences.

Achieving Excellence Through Customer Service

Tschohl, John

Processes & Infrastructure

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