<p>P6 Hardcover 1991 294p. 9.50x7.25x1.00 Unique Perspective on the Philosophy of Providing Quality Customer Service, Along with Realistic Examples of Proven Techniques.</p>

Achieving Excellence Through Customer Service

Business & Money

Tschohl, John

Franzmeier, Steve

Management & Leadership

Prentice Hall Direct

<p>A best selling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty- two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture. Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable. John Tschohl's revised soft cover book provides a complete action plan for making quality service the central focus of the management strategy. It has been called an encyclopedia of customer service strategies and experiences.</p>

Processes & Infrastructure

Best Sellers Pub

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Books by Tschohl, John