Aligning Information Technology With Corporate Strategy

Business & Money

American Productivity & Quality Center

Economics

Amer Productivity Center

Learn how organizations striving to adapt the Internet to their businesses--particularly their marketing and sales functions--stay plugged in to the rapidly changing world of Internet commerce in Internet Marketing and Sales Strategies. This Best-Practice Report, based on a consortium benchmarking study, examines 14 findings in three focus areas: supporting the customer-focused marketing model, establishing customer-focused e-business capabilities, and providing low-cost-of-ownership technology solutions. Subject Matter Experts Jay Williams, chief technology officer, Nuforia Inc. Steve Carlin, vice president, business development, Nuforia Inc. Best-Practice Partners Charles Schwab Cisco Systems Dell Computer Corporation Eastman Kodak Lucent Technologies Sun Microsystems W.W. Grainger

Internet Marketing and Sales Strategies

As one of the titles in APQC's Passport to Success series, this book provides readers with a comprehensive understanding of the components of a successful knowledge management program. Based on years of research examining leading-edge organizations--and supported by examples of best practices and tips from actual practitioners--this book will guide readers through their own knowledge management endeavors. It provides mechanisms to gauge current status, understand the components of a successful knowledge management initiative, and determine how to proceed.

Knowledge Management: A Guide for Your Journey to Best-Practice Processes

Cindy Hubert

As one of the titles in the American Productivity & Quality Center’s Passport to Success series, Call Center Operations: A Guide for Your Journey to Best-Practice Processes provides readers with a comprehensive understanding of what it takes to achieve successful call center operations. Based on years of research into the practices of leading organizations--and supported by examples of best practices and tips from actual practitioners--this book will guide readers in their own call center efforts.

Call Center Operations: A Guide for Your Journey to Best-Practice Processes

Hack, Becki

Newton, Peggy

Wyckoff, Trip

Processes & Infrastructure

Quality Approaches for the New Millennium

As one of the titles in the American Productivity & Quality Center's Passport to Success series, Communities of Practice: A Guide For Your Journey to Knowledge Management Best Practices guides readers in their efforts to build, support, and sustain communities of practice (CoPs). Learn how to create communities that provide value to their members and to the organization, using insights from APQC's KM specialists. Supported by examples of best practices and tips from actual practitioners, this book details CoP cultivation, strategy, distinctions, support structures, funding models, measures, and development approaches.

Communities of Practice: A Guide For Your Journey to Knowledge Management Best Practices (Passport to Success, 1)

Book by Patricia Davenport, Gerald Anderson

Closing the Achievement Gap: No Excuses

Health, Fitness & Dieting

Patricia Davenport

Gerald, Anderson

Alternative Medicine

Km Strategies and Tactics for Business Results (Connected Learning)

O'Dell, Carla

Hasanali, Farida

Newhouse, Bob

Vestal, Wesley

Education & Reference

The absolute, most critical success factor in knowledge management (KM) success is senior-level support. The Executive's Role in Knowledge Management can help senior managers set sensible, yet aggressive, expectations and goals for a KM initiative and help KM practitioners who must establish a compelling business case to gain senior-level support. 
For those who grasp the potential of their organizations' knowledge assets and want to develop strategies for leveraging them, this book can act as a guidebook. For those who are actively involved in crafting their organization's knowledge-based business strategy, this book offers the perspectives of leaders who have faced this challenge and succeeded. For those who want to use knowledge and learning to support existing core competencies, as well as create new ones, this book offers excellent examples. Most importantly, this book is for senior managers who lead by example and want to adapt successful approaches that will result in significant gains. 
With examples from Ford Motor Co., the World Bank, IBM Corp., Caterpillar Inc., NASA, Best Buy Co. Inc., Schlumberger Ltd., Air Products and Chemicals Inc., Millennium Pharmaceuticals Inc., Xerox Corp., and more, this book draws on APQC's years of research and pares down the information to the core KM principles and proven practices, with an unwavering focus on the bottom line. 
What others are saying about The Executive's Role in Knowledge Management: 
Nobody has more knowledge than Carla O'Dell and APQC about how to make knowledge management pay off. If knowledge is important to your business--and isn't that true everywhere?--you can't afford not to manage it. This book goes well beyond theory, with tangible measures, real-world examples of financial gains, and a frank discussion of what elements of KM implementation will cost.--Thomas H. Davenport, president's distinguished professor, Babson College, and Accenture Fellow 
As you move down the path from knowledge sharing to being knowledge-driven as an organization, the lessons learned by APQC in their research of best practices in more than 300 organizations are invaluable in providing guideposts for executives to lead their organizations forward. You could not have a better guide to the future. --Robert H. Buckman, former president of Buckman Laboratories International Inc.

The Executive's Role in Knowledge Management

Management & Leadership

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