As one of the titles in the American Productivity & Quality Center’s Passport to Success series, Call Center Operations: A Guide for Your Journey to Best-Practice Processes provides readers with a comprehensive understanding of what it takes to achieve successful call center operations. Based on years of research into the practices of leading organizations--and supported by examples of best practices and tips from actual practitioners--this book will guide readers in their own call center efforts.

Call Center Operations: A Guide for Your Journey to Best-Practice Processes

Business & Money

Hack, Becki

Newton, Peggy

Wyckoff, Trip

Processes & Infrastructure

Amer Productivity Center

See the best price to sell, buy, or rent books by Hack, Becki. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Hack, Becki

See the best price to sell, buy, or rent books by Hack, Becki. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Call Center Operations: A Guide for Your Journey to Best-Practice Processes