It’s as Canadian as hockey and beer, and almost every town has at least one. Manyknow that it was hockey legend Tim Horton who opened the first Tim Hortonsrestaurant in Hamilton, but few know the inside story of Ron Joyce, the former copwho, after the death of Horton, grew the company into a colossal North Americanenterprise that now earns over a billion dollars a year.
Always Fresh is Joyce’s own story in a blend of memoir and business book, as he looks back at how the franchise became a sacred cultural tradition. Joyce takes us back to 1964, from the first almost-failed Tim Hortons Donut Shop in Hamilton, to his full partnership with the eponymous hockeyplayer and the tough years of franchise expansion. Recalling the tragic deathof Tim Horton in 1974, and relating the little-known chapter on Joyce’s attempt to sell the chain and his subsequent legal battles with Tim’s widow, Lori, here Joyce setsthe record straight. With great candour, he reveals the strategy behind the chain’s phenomenalexpansion, including the introduction of Timbits; how Tim Hortons'coffee has become a number one seller, despite intense competition; an inside look at Donut University; and just why it is that every day tens of thousands of Canadians line up for Tim Hortons products. Joyce also gives the inside scoop on menu items that didn’t quite work out, the company’s launch of drive-thrus, why the franchises have done so well in small towns, his decision to sell the company to Dave Thomas of Wendy’s, and gives his take on Tim Hortons’ much-anticipated IPO. This bookprovides an insider’s look at an empire, its successes and failures, and the determined passion and character of the man who created it.

Always Fresh The Untold Story Of Tim Hortons

Biographies & Memoirs

Joyce, Ron

Professionals & Academics

HarperCollins, Publishers

What They Don't Teach you at Harvard Business School

Mark McCormack, dubbed 'the most powerful man in sport', founded IMG (International Management Group) on a handshake. It was the first and is the most successful sports management company in the world, becoming a multi-million dollar, worldwide corporation whose activities in the business and marketing spheres are so diverse as to defy classification.Here, Mark McCormack reveals the secret of his success to key business issues like analysing yourself and others, sales, negotiation, time management, decision-making and communication. What They Don't Teach You at Harvard Business School fills the gaps between a business school education and the street knowledge that comes from the day-to-day experience of running a business and managing people. It shares the business skills, techniques and wisdom gleaned from twenty-five years of experience.

What they don't teach you at Harvard Business School

Business & Money

MCCORMACK,Mark H.

Business Development & Entrepreneurship

Collins

A Passion For Excellence is one of the most inspiring, career-transforming books ever written. Tom Peters takes you behind, the scenes in some of the most successful organizations to understand what makes them distinctive. Here are real people, real companies, real numbers. Here is what you need to know about the crucial elements of success: constant innovation, staying in touch with customers, encouraging the contributions of everyone in the company, and maintaining the integrity that is basic to leadership. Here are the secrets of building excellence.
The hard cover, binding and pages of this book have no marks or creases. Dust jacket shows light shelf wear. The only thing missing is the new book smell!

A Passion for Excellence

Peters, Tom and Austin, Nancy

Management & Leadership

Random House]

The ultimate guide to owning a successful business offers an insider's tour of the risks, rewards, pitfalls and opportunities presented by any business. Dozens of practical tips and rules of thumb for many different situations.

Growing a Business

PAUL HAWKEN

Biography & History

Harpercollins Publisher

With a new foreword by Ken BlanchardAdapting One Minute Manager techniques to enable successful leadership to happen. Using different ways to motivate different kinds of people.Leadership and The One Minute Manager goes straight to the heart of management as it describes the effective, adaptive styles of Situational Leadership. In clear and simple terms it teaches how to become a flexible and successful leader, fitting your style to the needs of the individual and to the situation at hand, and using the One Minute Manager techniques to enhance the motivation of others.

Leadership And The One Minute Manager (The One Minute Manager)

Blanchard, Kenneth H.

HarperCollins Business

#1 National Bestseller, National Post (Business Books) • 6 Weeks on The Globe and Mail bestseller list • A Toronto Star Bestseller • An Indigo Best Business Book of 2006
 Almost every town has at least one Tim Hortons franchise. Many know that it was hockey legend Tim Horton who opened the first restaurant, but few know the inside story of Ron Joyce, who, after the death of Horton, grew the company into a colossal North American enterprise. Always Fresh is Joyce’s own story about the much-loved business that has become a cultural tradition, from 1964 and the first almost-failed Tim Hortons to Joyce’s decision to sell the company to Dave Thomas of Wendy’s. 
Along the way, Joyce provides an account of the strategy behind the chain’s phenomenal expansion, the Tim Hortons philosophy of freshness and quality, and the company’s successful launch of such products as Timbits. This is a candid look at the successes and failures of a business empire and the determined passion of a man who changed our morning routines forever.

Always Fresh

Strategic Marketing for the Digital Age

Bill Bishop

Marketing & Sales

Harpercollins Canada

The Reengineering Revolution - the Handbook

Hammer, Michael

Business Culture

Book Club Associates

Microsoft Secrets : How the world"s Most Powerful Software Company Creates Technology, Shapes Markets and Manages People

Cusumano, Michael

London: HarperCollins, 1996

Canadian Businesswomen Talk About What It Takes to Create and Manage a Successful Business -- The only self-help guide offering entrepreneurial advice and experience from entrepreneurial women -- Practical advice about the process of starting and growing a business -- The experiences, both painful and exhilarating, of women entrepreneurs -- Business issues and opportunities from a woman's perspectiveThis is the unique focus of In the Company of Women, a practical, highly readable and thoughtful self-help guide for women considering self-employment or looking for practical and moral support from their entrepreneurial peers.Business writer Katherine Gay asked Canadian businesswomen to talk about their personal and professional journeys along the road of entrepreneurship. In their own words, they frankly and eloquently discuss the steps and missteps, the agony and the ecstasy, the "taste and feel" of what an entrepreneur is all about: -- Common misconceptions about self-employment -- The Business Plan -- Getting financing -- Finding a supportive life partner -- Balancing work and family -- Recognizing opportunities -- Getting up after a fall -- Hiring women -- Useful resources directory

In the Company of Women: Canadian Businesswomen Talk About What It Takes to Create and Manage a Successful Business

Gay, Katherine

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