<p>In recent years, IT service management has developed into a field in its own right, with organizations now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these services with the needs of the organization are essential to their survival. IT Service Management provides a thorough introduction to the field, as well as an introduction to the books in the IT infrastructure library, and preparation materials for the Foundation Certificate exam on IT service management. Based on the latest edition of the ITIL books on service support and service delivery, the text encourages discussion and comparison of best practices based on IT managers' own experiences.</p>

It Service Management: An Introduction

Business & Money

Van Bon, Jan

Pondman, Dick

Kemmerling, George

Management & Leadership

Van Haren Publishing

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3 . A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.

Service Strategy Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))

Tjassing, Ruby

de Jong, Arjen

Kolthof, Axel

Pieper, Mike

Van Der Veen, Annelies

Education & Reference

Unified Service Management: An Introduction to the USM Method

Inform-IT, Knowledge Center for Service Management

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Books by Van Bon, Jan