Books by Inform-IT, Knowledge Center for Service Management
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How to make a success of ITIL® 4 with USM: Using a Service Management Architecture and System for ITIL's management practices
Author(s): Van Bon, Jan
ISBN-13: 9789491710179
Released: Jan 28, 2020
Format: Paperback, 100 pages
Unified Service Management: An Introduction to the USM Method
Author(s): Van Bon, Jan
ISBN-13: 9789491710353
Released: Feb 01, 2017
Format: Paperback, 204 pages