The One Minute Manager Meets The Monkey (The One Minute Manager)

Business & Money

Kenneth H. Blanchard

Job Hunting & Careers

HarperCollins Business

High Five!

Sheldon Bowles

Eunice Parisi-Carew

Donald Carew

HARPER/COLLINS

The One Minute Manager meets Yum!, the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success. Customer Mania! tells the story of a company Chairman and how his quest for superlative customer service has become the driving force for empowering his staff and growing his business. By embracing David's philosophy and projecting the vision themselves, the whole workforce helps the company become a leading worldwide success. Though written in the parable style of all his previous books, this is actually the first to be based on a true story. Ken Blanchard is a consultant to David C. Novak, the chairman of Yum! Brands (formerly Tricon Global Restaurants), which owns three of the world's best known fast food franchises: Pizza Hut, KFC and Taco Bell. Yum!'s combined force gives it an impressive portfolio of 33,000 restaurants in over 120 countries, making it the #1 restaurant chain worldwide by outlets, although McDonalds outperforms it by sales.

Customer Mania! : It's Never Too Late to Build a Customer-Focused Company

HarperCollins Publishers, Ltd

This is the story of a One Minute Manager who was so successful in every way that he forgot one important thing: He forgot to stay physically fit. He was so much in demand that he ate on the run, didn't take time to exercise, and all the while saw his weight balloon and his breath grow shorter. He soon discovered success in business was endangering his health. His life was out of balance.For all those busy, achieving people with overcrowded schedules, here is a useful blueprint that shows how to manage stress and make a lifetime commitment to fitness and well-being. By following four important strategies for balancing a complicated life, everyone can get their bodies back into shape and their lives into proper perspective. The One Minute Manager Balances Work and Life offers a way to achieve not only a new, healthier style of living but increased productivity as well. For the millions of readers of Ken Blanchard's bestselling books--including Raving Fans and Gung Ho!--here's invaluable advice for getting the most out of life.

The One Minute Manager Balances Work and Life

D.W. Edington

M. Blanchard

Harpercollins Entertainment

Recounting the story of a teacher, a minister and a marketplace leader who support each other, this extraordinary book offers unexpected and exceptional solutions to tough leadership question about customer service, business ethics, personal integrity and spiritual and multicultural dilemmas.  Blanchard, Hybels and hodges offer simple strategies for bringing vision-and values- to the workplace and teach us lessons relevant for the day-to-day life of parents, tutors, entrepreneurs and religious and community leaders everywhere.

Leadership by the Book (The One Minute Manager) [Paperback] KEN BLANCHARD

Harper Collins, UK

The One Minute Manager Meets the Monkey

Management & Leadership

HarperCollins, Publishers

The One Minute Apology

Margret McBride

The Book People / HarperCollinsPublishers

Target Higher Performance and Achieve It!
 In the bestselling tradition of The One Minute ManagerR, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.

Zap the Gaps! Target Higher Performance and Achieve It!

Dana Gaines Robinson

James C. Robinson

Humor & Entertainment

William Morrow

In the bestselling tradition of The One Minute ManagerR, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.

ZAP THE GAPS! Target Higher Performance and Achieve It!

Dana Robinson

Jim Robinson

HarperAudio

With the business classics The One-Minute ManagerTM and Raving Fans, bestselling author Ken Blanchard has become a nationally recognized business guru. Now, Blanchard teams up with Dana and Jim Robinson to tackle the crucial issue of human performance in Zap the Gaps!, an entertaining business parable that combines Blanchard's story-telling talents with the Robinsons' pioneer problem-solving approach.
In Zap the Gaps!, Bill Ambers, the director of customer service in a high-tech firm, has a problem: his call center is not making its numbers. With the help of Michael St. Vincent, gardener and legendary head of Saint's Nurseries and Landscaping, he learns to dig to the root of the problem, discovering along the way both the GAPS approach to performance improvement and a tool called the Gap Zapper.
Zap the Gaps! is a must listen for anyone seeking to identify and correct the factors that negatively impact performance-so that the ultimate impact is both meaningful and measurable.

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Books by Kenneth H. Blanchard