High Five!

Sheldon Bowles

Kenneth H. Blanchard

Eunice Parisi-Carew

Donald Carew

Business & Money

HARPER/COLLINS

'By nature, by instinct, by personality, people react differently and use different techniques and ways of dealing with a situation. Success in the future will come to those who see people as unique individuals, with unique talents. Rather than just selecting people with the right skills, winning organizations will be those that also focus on selecting people with the skills who are also suited by temperament to complete the task successfully. How do you discover who you really are? Who your team members really are? What role you're best adapted to play? Many systems have been devised based on the great psychologist, Carl Jung's teachings. But the best may well be a system called Kingdomality, created by Richard and Susan Silvano of Career Management International. Kingdomality links an understanding of personality - the natural/instinctive way we act and react - with role models that clearly define the whole sweep of personality types. By matching personality types to roles played by

Kingdomality: A Unique Guide to Using Your Personality to Master the World Around You by Sheldon Bowles (2005-01-06)

Management & Leadership

Vemilion

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." 
This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. 
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. 
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Raving Fans: A Revolutionary Approach To Customer Service

KEN BLANCHARD

Finance

William Morrow

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Books by Sheldon Bowles