Every office has someone who's no fun to be around. But getting along with that person—and managing them effectively—can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.
Learn to:
<ul>
<li>Recognize why and when people act out</li>
<li>Identify different types of difficult people</li>
<li>Cope with difficult behavior</li>
<li>Get the most out of trouble employees</li>
<li>Nurture a harmonious work environment</li>
</ul>
The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.

Best Practices: Difficult People: Working Effectively with Prickly Bosses, Coworkers, and Clients (Collins Best Practices Series)

Business & Money

Hoover, John

Business Culture

Harper Business

There are only twenty-four hours in a day, but you can make them count. Time Management, a comprehensive and essential resource for any manager on the run, shows you how.
Learn to:
<ul>
<li>Set and prioritize goals, objectives, and tasks</li>
<li>Create an effective schedule</li>
<li>Avoid distractions and interruptions</li>
<li>Respect other people's time</li>
<li>Build a time-conscious organization</li>
</ul>
The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.

Best Practices: Time Management: Set Priorities to Get the Right Things Done

Medical Books

Nursing

Harper Paperbacks

Examines the history of Maytag and their commitment to quality and customer satisfaction

An American Quality Legend: How Maytag Saved Our Moms, Vexed the Competition, and Presaged America's Quality Revolution

Hoover, Robert

McGraw=Hill

How to Build and Coach an Extraordinary Team "Danny Cox knows how to build a strong, high-morale team that outperforms market conditions. The techniques shared in this book influenced me and I know they will impact you also. Run, don't walk, to buy this book!"--John C. Maxwell, bestselling author of The 21 Irrefutable Laws of Leadership "Danny Cox has brought his experience and enthusiasm into every page of this book. Our company is expanding rapidly and this is a great book to read and reread. It's full of "ah-ha's!" Keep your highlighter (and a spare) handy."--Stew Leonard, Jr., President, Stew Leonard's Dairy Store, one of Fortune's "Best Companies to Work For" "This book is destined to become a leadership classic. Danny Cox gives great insight into the leadership process by using a step-by-step format mixed with his unique sense of humor. It should be required reading for anyone wanting to be more than "just a manager."--Carl Anderson, Regional Sales Director, Aventis Pasteur “Proven . . . practical . . . down-to-earth. Excellent book.”—Zig Ziglar, Chairman, The Zig Ziglar Corporation

Leadership When the Heat's On

Cox, Danny

Management & Leadership

THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. A former test pilot discusses the results-driven characteristics of fighter pilots and how to infuse them into any organization.

Leadership When the Heat's On : 24 Lessons in High Performance Management

TURN EVEN THE MOST STRESSFUL SITUATION INTO AN OPPORTUNITY TO SHINE FOR YOU AND YOUR TEAM People aren't born to be high-performing leaders; instead, they need to learn to develop the time-proven characteristics of great leadership. Leadership When the Heat's On shows you how to acquire these characteristics, motivate your people, and achieve remarkable results across your organization-particularly during times of change and stress. This quick-hitting, hands-on rulebook is chock-full of hard-won advice and action steps for keeping your cool under pressure and inspiring incredible performance from your team. You'll see how to: <ul>
<li>Start turning problems into opportunities that can enhance your career </li>
<li>Practice “humanagement”-using the job to develop the person while having fun in the process </li>
<li>Overcome your team's roadblocks to goal achievement </li>
<li>Develop an organization with free-flowing, two-way communication, from top-to-bottom </li>
<li>Know the signs of low morale, take immediate action to counteract the causes, and make strategic plans to keep spirits from falling again </li>
<li>Encourage inspired thinking by relaxing old rules of conformity and publicly recognizing new ideas</li>
</ul>
Leadership When the Heat's On prepares you to meet all leadership challenges, whether anticipated or unexpected.

Leadership When The Heat Is On (Mighty Managers)

McGraw–Hill Education

This book provides readers with a wealth of knowledge in instructional methods for culturally and linguistically diverse learners, designed to help differentiate between learning differences and learning disabilities and appropriately meet associated needs. It is written for any educator directly or indirectly involved in the K-12 education of culturally and linguistically diverse exceptional learners. This book may also serve as a valuable resource to professional development staff, school administrators, school psychologists, and other related service providers.

Methods for Teaching Culturally and Linguistically Diverse Exceptional Learners

Education & Teaching

Patton, James

Klingner, Janette

Baca, Leonard

Schools & Teaching

Pearson

With a unique classroom focus, Linking Assessment to Instruction in Multi-Tiered Models, 1e shows teachers how to direct multi-tiered instruction and adjust their teaching based on screening, monitoring and diagnostic achievement scores. Beyond a theoretical perspective, this two-part text explores the multi-tiered instructional model found within the RTI framework and how to best implement it in the classroom setting. It includes reading, writing, and mathematics interventions that can be used for core Tier 1 instruction, supplemental Tier 2 supports and intensive Tier 3 interventions. Throughout the book, its emphasis is on using assessment data to make important instructional decisions that meet learner needs.

Linking Assessment to Instruction in Multi-Tiered Models: A Teacher's Guide to Selecting, Reading, Writing, and Mathematics Interventions (Myeducationlab)

Designed as a blueprint for improving abilities and to provide research-based curriculum and evidence-based interventions to all K-12 learners, this new book empowers educators to select, implement, differentiate and evaluate the curricula and interventions necessary to meet the needs of all learners. The nine chapters in this book are designed to collectively produce six primary outcomes: <ul>
<li> Describe the critical role of curriculum implementation in RTI models </li> <li> Deliver research-based curriculum and evidence-based interventions with fidelity </li> <li> Lead or contribute to RTI curriculum implementation decision-making teams </li> <li> Apply learner progress data to make necessary curriculum adjustments </li> <li> Apply five key components of curriculum in teaching and learning </li> <li> Describe connections between response to intervention and special education decisions. </li> </ul>
The book's three sections I. discuss the foundation for implementing multi-tiered RTI curriculum, II. Provides models for making effective RTI team decisions through collaboration among educators, and III. Emphasize the critical role differentiated instruction assumes within multi-tiered instruction, along with the significance of study skills, learning strategies and culturally responsive teaching to meet the RTI curricular needs of all learners. The book features several highly practical features: Learner outcomes listed at the beginning of each chapter; Application suggestions provided at the end of each chapter; Numerous tables and figures to visually illustrate important concepts; Twenty-five reproducible forms and guides for application of the book's content in the classroom and school environments; and Presentation of numerous evidence-based interventions, screening and assessment practices, and study skills and learning strategies. Written for educators most directly involved in classroom instruction, Response to Intervention Models: Curricular Implications and Interventions will equip teachers with the tools they need to successfully deliver high-quality core instruction to all students, with a strong knowledge of RTI and the expertise about curriculum under their belt.

Response to Intervention Models: Curricular Implications and Interventions (Interventions That Work)

Bullwinkle on Business: Motivational Secrets of a Chief Executive Moose

Sooner or later it was bound to happen. The world of business has now grown hungry for a fresh, new voice to speak out for organizational excellence in the free enterprise system. But where is a great leader who possesses the stature, the stamina, and the swagger to be called the consummate CEO? Who can grasp the helm of business in a shifting global economy and steady the ship? Who can capture the confidence of consumers and anxious business professionals on every continent and calm their anxiety with nerves of steel? Look no further than Frostbite Falls, Minnesota. Cast your eyes toward that imposing figure with antlers spread wide and a profile that protrudes into next week. Step aside Warren Benis, Ken Blanchard, Jim Collins, Steven Covey, Spencer Johnson, Donald Trump, and even Jack Welch. Make way for that superb snout that belongs to none other than the magnificent moose himself, Bullwinkle. But how can a solitary moose, revered by millions, maintain his competitive edge amidst so much acclaim? How can he focus in the blinding spotlight of fame and fortune? How can he sustain a significant value proposition when he can't even spell the term? By teaming up with someone more talented, intelligent, and resourceful, of course. And so the saga of Bullwinkle J. Moose and his better angel, Rocket J. "Rocky" Squirrel begins. Bullwinkle and his better angel, Rocky, become the Chief Executive and Chief People Officers, respectively, of the Frostbite Falls Mitten Company. But Bullwinkle is soon seduced by the trappings of power and prestige. He begins to believe his own press clippings and forgets who makes the business run and who the business exists to serve. The antics of Bullwinkle's bungling and misguided management consultants, Boris and Natasha, only serve to auger the maladroit moose deeper into his own entropy. Former communist comrades--now turned capitalist colleagues--Fearless Leader (now Chief Evil Officer) sends his most notorious spies to steal Western business secrets. Mr. Peabody and his adroit pupil, Sherman, use the WayBac Machine to monitor lessons learned from leaders throughout history. The Beagle and his adopted boy draw concise correlations to how Rocky helps his much-headed friend learn that only enthusiastic people can energize an enterprise. By teaching Bullwinkle to unleash the collective wisdom, experience, and talent of his team members, Rocky transforms a moose with marginal managerial potential into a magnificent motivator. You won't want to miss a single episode of BULLWINKLE ON BUSINESS.

St.Martin's Press

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Books by Hoover, John