For many of us, being ‘good’ isn’t really good enough. We want to make the very best we can out of our lives – to achieve all we can achieve and be the best we can be. We want to be Brilliant. This book will give you tools to find out what point you are at now, understand where it is you want to get and develop strategies and powerful methods to get you there. As quickly as possible and as economically as possible with as much fun as possible. The book uses many clear examples and stories to show you how to overcome barriers that hold you back. You’ll learn how to develop a clear vision for a brilliant future and communicate with your friends, family and colleagues at a higher level. top Features All-in-one career advancement AND personal development book. High impact, big promise title that will leap off the shelf, backed with a sound, well thought out and tested personal development programme. Brilliant is a powerful word. (Proven by sales of Brilliant CV and series, and Simply Brilliant) Author is extremely successful trainer of ‘Be Brilliant’ programme. This book will give you tools to find out what point you are at now, understand where it is you want to get to and develop strategies and powerful methods to get you there.

How To Be Brilliant: Change Your Ways In 90 Days!

Business & Money

Heppell,Michael

Job Hunting & Careers

Ft Pr

This is the book that will show you how to ensure customers are raving about your products and services and come back for more. During years of extensive research, Michael Heppell has proven that the best customer service experiences cost little if anything at all. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers. Five Star Service on a One Star Budget is another easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. His first book is a global besteller and continues to sell well around the world. Now he's switched his focus to helping everyone achieve service excellence with the minimum of investment. Whether it's studying the Disney parking system or enrolling students at college; going behind the scenes in the world's top hotels or becoming the office hero, Five Star Service on a One Star Budget will show you how to wow your customers, colleagues and cohorts and it won't break the budget! The book comprises 50 small chapters with lots of anecdotes, easy to use information and fun ideas. With a goal that there should be something for everyone, something that you can use immediately, which will have an impact on your life, an impact on your customers lives and an impact on the success of your organisation.

Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred

Marketing & Sales

How to Be Brilliant: Change Your Ways in 90 Days

Self-Help

Self-Esteem

PRENTICE/HALL

This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is an easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers and help you · Delight your customers every time · Deliver remarkable results that will keep them coming back for more · Win more customers without spending a fortune · Get repeat orders and referrals from everyone you encounter Whether it’s studying the Disney parking system or enrolling students at college; going behind the scenes in the world’s top hotels or becoming the office hero, Five Star Service will show you how to wow your customers, colleagues and cohorts.

5 Star Service: How to Deliver Exceptional Customer Service

Processes & Infrastructure

'I'm so certain this book will help you save an hour every day, I guarantee it. If you've read the book, put the ideas into action and yet somehow haven't saved that vital hour, I'll personally give you your money back.' Michael Heppell How to Save an Hour Every Day is the new book from Michael Heppell, author of the bestselling personal development hit of 2010 Flip It, described by DJ and TV presenter Chris Evans as "brilliant, simple, a joy to read!" and "the best personal development book I have ever read". Would you like an extra hour a day, every day of your life, to do whatever you want with? If this sounds like an impossible dream, then here's the good news: that extra hour really can be yours! This easy-read book is high impact and full of brilliant ideas, tactics and suggestions that are all designed to save you valuable time. If you are willing to invest just an hour of your time to read it, pick out the ideas that leap out to you and put them into action, you'll create extra time every single day in a way you wouldn't believe could be possible. Among other things you will: * overcome procrastination and make better, faster decisions * unearth hidden time for you time to do the important things * discover powerful new ways to organise your time and your life * find out how to deal with the deadly 'time sappers' * streamline and simplify absolutely everything you do both at work and in the home We're sure you'll find more time every day. What you do with it is up to you ...

How to Save An Hour Every Day

Health, Fitness & Dieting

Sometimes being just ‘good’ just isn’t good enough. Sometimes we all need to be brilliant. In just 90 days, How To Be Brilliant will show you how to change the way you think and behave so that you can embrace every day, every experience and every opportunity with positivity, energy, enthusiasm and inspiration.  Michael Heppell, author of the bestselling book Flip It, will introduce you to over 50 amazing tricks, tips and tools that, when properly applied, will move you and your life on to a whole new, exciting level. This is the level where you really shine. It’s the level where you believe anything is possible. And it’s the level where you start living your dreams and becoming the person you always wished you could be. So don’t just be good; learn to be brilliant and discover a better way of being.  

How to Be Brilliant: Change Your Ways in 90 Days!

Fed up of doing the same old things day in, day out? Tired of working hard for average results? Have the feeling that you could do more, be more?   How to Be Brilliant has been helping people to be brilliant for ten years. This international bestseller shows you how to make the critical steps from average to good and from good to brilliant – at work and in life. It’ll help you work out what’s happening right now and get clear about how it could be so much better.  Then you’ll be given strategies and powerful methods to help you get there: ·    as quickly as possible ·    as economically as possible ·    with as much fun as possible.  And once you know the secrets to being brilliant you can apply them to all areas of your life.   Don’t be good. Be brilliant.

How to Be Brilliant 4th edn:Change Your Ways in 90 days!: Change Your Ways in 90 days!

Personal Transformation

Pearson

Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!

Five Star Service: How to deliver exceptional customer service (3rd Edition)

Pearson Business

The very best didn't get there by accident. The best have a different way of thinking and acting in their daily lives. And it's not enough to just to succeed - they also have an uncontrollable desire - the desire to get better.The good news for the rest of us is that success leaves tracks. Michael Heppell has spent his life studying successful people, attempting to distil what it is that the very best do that others don't. He's interviewed entrepreneurs, personalities and leaders from politics to education. He's studied the daily habits of the elite and during this time he's uncovered what they do that gives them 'The Edge'. By identifying and distilling this knowledge you'll discover how you can use this same insight.It's time to find your Edge.

The Edge

Personal Finance

Hodder

The Edge: How the Best Get Better

Success

Hodder&Stoughton

See the best price to sell, buy, or rent books by Heppell,Michael. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Heppell,Michael