Six Sigma has become a widely recognized strategic tool to improve business performance and profitability. Many books cover basic Six Sigma concepts, but none detail the most critical element of its improvement methodology: performance measurements. Without a strong grasp of performance metrics, a company can have no clear, quantitative indication of its quality improvement. The

Six Sigma Business Scorecard : Creating a Comprehensive Corporate Performance Measurement System

Business & Money

Gupta, Praveen

Wiggenhorn, A. William

Management & Leadership

McGraw-Hill Professional

Improving Healthcare Quality and Cost with Six Sigma

The Definitive Six Sigma Guide for Healthcare: Methodologies, Tools, and Metrics Rising costs are making healthcare unaffordable for millions, and 100,000 people die every year due to medical error. Healthcare must change—dramatically. Many leading healthcare institutions are discovering a powerful toolset for addressing both quality and cost: Six Sigma. In this hands-on, start-to-finish guidebook, four leading experts introduce Six Sigma from the unique standpoint of the healthcare professional, showing exactly how to implement it in real-world environments. Drawing on their unsurpassed experience, the authors offer step-by-step methodologies, tools, and metrics—all thoroughly adapted to the unique realities of healthcare. They demonstrate how to utilize Six Sigma’s Define, Measure, Analyze, Improve, and Control (DMAIC) process to address even the most challenging problems. They also offer realistic guidance on rolling out Six Sigma initiatives that deliver rapid and sustainable value. The authors show Six Sigma at work in every area of the hospital: clinical, radiology, surgery, ICU, cardiovascular, laboratories, emergency, trauma, administrative services, staffing, billing, cafeteria, even central supply. You'll learn why Six Sigma can produce better results than other quality initiatives, how it brings new rigor and discipline to healthcare delivery, and how it can be used to sustain ongoing improvements for the long term. Coverage includes · Adapting Six Sigma methodology, tools, and measurements for healthcare · Designing more successful experiments · Rolling out your Six Sigma initiative successfully · Case studies from every area of the hospital, from the ICU to billing · Six Sigma templates modified fully for the healthcare environment Comprehensive and user-friendly, this book will be indispensable to everyone concerned with quality or cost: administrators, managers, physicians, and quality specialists alike. Where Six Sigma is already in use or being considered, it will serve as a shared blueprint for the entire team. Contents Foreword xx Introduction xxi Part I: The Need for Cutting Costs and Improving Quality in Healthcare 1 Chapter 1 Trends in the Healthcare Industry 3 Chapter 2 Excellence (Benchmarks) and Improvement Challenges in the Healthcare System 21 Chapter 3 Applicability of Six Sigma in Healthcare Organizations 31 Part II: Methodology, Tools, and Measurements 59 Chapter 4 The Healthcare Opportunity 61 Chapter 5 Six Sigma Methodology 77 Chapter 6 Understanding Problems: Define, Measure, and Analyze 89 Chapter 7 Solving Problems: Improve and Control 129 Part III: Benefiting from Six Sigma 161 Chapter 8 Case Study Introduction and Profiles 163 Chapter 9 Clinical Case Studies 181 Chapter 10 Operational Case Studies 203 Part IV: Rolling Out and Sustaining Six Sigma 239 Chapter 11 Implementing a Six Sigma Culture 241 Chapter 12 Lean Six Sigma in Healthcare 373 Chapter 13 The Road Ahead 401 Part V: Appendixes 431 Appendix A PMBOK Tools and Techniques 433 Appendix B The Six Sigma Body of Knowledge 437 Appendix D Total Six Sigma Tools Self-Evaluation Form 445 Appendix D Additional Resources 451 Appendix E The Man I Want To Be! 453 Index 455

Improving Healthcare Quality and Cost With Six Sigma

Harrington, H. James

Pexton, Carolyn

Trusko, Brett E.

Ft Pr

In the U.S., service related activities have become dominant aspects of the economy and currently account for well over 50% of our GNP. The authors' framework eliminates outdated, low-value techniques originally created for manufacturing firms, replacing them with advanced techniques that fully leverage your investments in technology. Tyagi and Gupta begin by explaining why conventional balanced scorecard approaches don't work well for service organizations, discussing issues ranging from the inherent variability of customers, servers, and processes, the crucial importance of engagement, and the unique challenges of service innovation. Next, they introduce a Service Scorecard framework that encompasses the seven key elements of service organization success: Growth, Leadership, Acceleration, Collaboration, Innovation, Execution, and Retention. You'll learn how to set clear performance targets at the function and business level; benchmark performance against best practices; identify improvement opportunities; and capture performance data that offers a leading indicator for financials. Their proven approach is designed for easy understanding and implementation without the need for expensive consultants. Simply put, it offers today's most direct path to measuring performance and optimizing business value in any service organization.

A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement

Tyagi, Rajesh

Industries

In the U.S., service related activities have become dominant aspects of the economy and currently account for well over 50% of our GNP. The authors' framework eliminates outdated, low-value techniques originally created for manufacturing firms, replacing them with advanced techniques that fully leverage your investments in technology. Tyagi and Gupta begin by explaining why conventional balanced scorecard approaches don't work well for service organizations, discussing issues ranging from the inherent variability of customers, servers, and processes, the crucial importance of engagement, and the unique challenges of service innovation. Next, they introduce a Service Scorecard framework that encompasses the seven key elements of service organization success: Growth, Leadership, Acceleration, Collaboration, Innovation, Execution, and Retention. You'll learn how to set clear performance targets at the function and business level; benchmark performance against best practices; identify improvement opportunities; and capture performance data that offers a leading indicator for financials. Their proven approach is designed for easy understanding and implementation without the need for expensive consultants. Simply put, it offers today's most direct path to measuring performance and optimizing business value in any service organization.

Tyagi, Rajesh K.

Six Sigma Deployment provides a thorough understanding of the Six Sigma methodologies and its implementation in various industries. The authors offer practical information for successful implementation as well as what is needed to plan, monitor and steer this business strategy toward success. The authors begin with an introduction to the Six Sigma initiative by offering a chronology of events from the origin of Six Sigma to the present. This includes the changing view of quality and how companies have benefited. Readers are also introduced to the currently popular breakthrough strategy and learn how this compares to the original methodology. Along with this, the different belts are explained in detail as to what the variations are among various service providers. Some of the unique aspects of this book include the use of Six Sigma with the various quality standards that are being implemented today, the implementation of Six Sigma in supply chain management stream, and the analysis of different methods used by various companies, the strengths and weaknesses of each, results achieved and finally lessons learned. In addition, an appendix is provided that includes the various statistical or non-statistical tools employed during the implementation of Six Sigma. * Practical information facilitates successful implementation of this methodology to help maximize return on investment * Includes case studies from Motorola, General Electric, Allied Signal, as well as a number of small businesses * Demonstrates how six sigma complements the various quality management systems

Six Sigma Deployment

Wilson, Charlie

Adams, Cary

Routledge

The Business Innovation book, with Foreword by Dipak Jain, Dean, Kellogg School of Management, provides a framework for process of innovation in corporations for introducing new products, services, or solutions faster.** Features -- Powerful new framework called Brinnovation™; Types of innovation: Fundament, Platform, Derivative, and Variation; Management of Innovation; Measures of innovation.** Table of Contents -- Part I. Evolving Innovation -- History, Tools, creativity, innovation on demand; Part II. Understanding Innovation -- Brain processes, Framework, Deployment, Measures; Part III. Institutionalizing Innovation -- Service, Protecting, Commercializing, and Managing Innovation; Wisdom of Innovation by Bob Galvin, Former Chairman/CEO of Motorola.** To receive bulk discount, or purchase hardcover version, please visit www.accelper.com.

BUSINESS INNOVATION in the 21st Century

BookSurge Publishing

The Business Innovation book is for anyone who is interested in mastering the innovation process, and creating value through commercialization. A reading roadmap guides business and technical readers.

Business Innovation in the 21st Century

Accelper Consulting

While others talk about the known innovation problem, The Innovation Solution offers a well researched, logical and holistic understanding of the innovation process, taught for many years at several colleges and Universities. The Twenty-first century requires twenty first century solutions. In this groundbreaking book, Praveen Gupta provides an easy to understand, powerful innovation framework for anyone interested in learning about innovation and striving for success at the personal or organizational level. But more than that, it demonstrates that innovation skills can be taught and learned for pursuing ones passion and growth. Gupta has recognized that Innovation is a learned skill, and he has applied Einstein’s revolutionary work correlating innovation as a function of ones speed of thought to develop his overall framework. Known as Breakthrough Innovation (or Brinnovation), this framework has combined strategies for success, the Rule of Two, , management techniques, measures, return on innovation, a curriculum to jump-start an innovation initiative and the powerful TEDOC methodology (Target, Explore, Develop, Optimize, and Commercialize). Systematically explaining the various aspects of innovation and how they impact companies in the knowledge age, Gupta shares his own experience in what is arguably the most profoundly affecting innovation management book available for the casual reader and seasoned veteran alike. Surprising, challenging, and altogether inspiring, The Innovation Solution is a life-altering guide to jump-starting a dynamic profitable future.

The Innovation Solution: Making Innovation More Pervasive, Predictable and Profitable

CreateSpace Independent Publishing Platform

As the function of the board of directors for all types of business endeavors continually evolves, it becomes even more critical for the role to therefore, be clear. Venture-backed companies are unlike any other business entity – public or private – and thus, board composition and group function are particular to their purpose. In The Role of the Board of Directors in Venture-Backed Companies seasoned venture capitalist and veteran board member, Praveen Gupta addresses all aspects of the functionality of the board for such a unique type of corporation. In an engaging read, rich with examples, scenarios and quips based upon experience, Gupta pulls readers from the fundamental role of the board of directors to the similarities and differences between private and public companies, through board structure, the nitty-gritty of logistics, principal functions and optimal composition of a board, as well as a multitude of situation examples in which the board has a definitive role – from management recruitment to new debt financing, covering IPOs, bankruptcy, and a wealth of other scenarios – it’s an unprecedented glimpse at a vital component of any venture-backed company, regardless of stage. Also included are sample documents, such as board of director agreements, that clearly outline the rules and responsibilities of each board member. In this book you will find information on: 
Key Roles of the Board of Directors Board Differences and Similarities: Public vs. Private Companies Election to the Board Board Structure: Selecting Board Members Primary Roles on the Board Board Logistics Principal Functions of the Board Situation Analysis Biggest Negatives of Venture-Backed Company Boards Trends to Expect

The Role Of Board Members In Venture Capital Backed Companies - Rules, Responsibilities And Motivations Of Board Members - From Management & Vc Perspectives

Finance

Aspatore Books

Bank Communication Management in SAP S/4HANA

Computers & Technology

Loughran, Mary

Software

Espresso Tutorials

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