A detailed look at the ways in which a "Superboss" motivates his employees written in an entertaining diary form. Written by best-selling author and founder of the management consultancy firm Superboss, LTD., David Freemantle, this book portrays 100 management episodes that are typically encountered in organizations today and provides advice for managers on how to motivate their employees to deal with whatever comes their way.

100 Days in the Life of A Superboss

Business & Money

Freemantle, David

Management & Leadership

McGraw=Hill

Incredible bosses: The challenge of managing people for incredible results

Freemantle argues that credibility is at the heart of long-term business success, and offers advice, leavened with examples, on how to cultivate this precious quality. His previous books include "Superboss".

Incredible Bosses: The Challenge of Managing People for Incredible Results

This book is based on David Freemantle's experience over recent years helping many organizations improve customer service.Fourteen key tests of incredible customer service are identified. The critical aspect of developing an effective approach to managing for customer service is also addressed.At each stage of the book a number of practical steps for improving service are presented. There are also many 'real life' examples of customer service in action to illustrate each key point.

Incredible Customer Service: The Final Test

To succeed in today's market-place requires highly-effective managers with a wide range of competencies. Business planning is one of these essential skills. In fact, as more and more large organizations are streamlined into developed business units the need for planning becomes increasingly critical. This text identifies the seven keys to business planning, guiding the reader through seven steps to producing their own plan. It is presented in a double-page format so that diagrams, quick reminders and charts appear on the right-hand side and the relevant "reader-bite" style text is on the left-hand side, helping to speed understanding and implementation.

The Successful Manager's Guide to Business Planning: 7 Practical Steps to Producing Your Best Ever Business Plan

It doesn't matter how good a company's products or prices are-these days, a company must also offer incredible customer service. Freemantle provides managers with steps to implement a top-flight customer service program that includes workshops, goal-setting, audit trails, weekly reviews, brainstorming, rewards, and incentives. Emphasizing global thinking and global markets, Freemantle also presents examples and case studies of major international and local companies like British Airways, BMW, Mars Confectionary, and the Bank of Scotland. His "14 Key Tests of Customer Service" is an unbeatable tool for executives to assess their own companies. More comprehensive than other books on the subject, this is a must-read for managers in customer service, human resources, sales, and other areas.

Incredible Customer Service

Mcgraw-Hill Publ Com

Common sense has never been a hot management topic - but David Freemantle's latest book advocates common sense as the key to successful people management. This controversial, punchy and stimulating book lists simple, straightforward ideas which are designed to challenge managers and make them think 'this is common sense - so why don't I do it?' Forget management trends and the latest quick-fix solution but stick to basic principles such as 'pay well', 'eliminate favourtism' and 'listen and take action'. This book will make managers think seriously about how they manage their people to get the best from them.

80 Things You Must Do to Be a Great Boss: How to Focus on the Fundamentals of Managing People Properly

Successful Manager's Guide to Business Planning

McGraw-Hill Publishing Co.

In diary format, this text depicts the life of a typical "superboss", showing how to put things into practice in everyday management.

100 Days in the Life of a Superboss: Stimulating People to Achieve Phenomenal Results

McGraw-Hill Book Co Ltd

(Pearson Education) Presents a new approach to motivation, based on recent research. Reveals insights into what really motivates people and the steps needed to stimulate the motivation of customers and employees. For managers and business owners interested in creating a highly motivated business environment.

Stimulus Factor, The

Financial Times Management

Competition is intense, talent is rife and jobs are never secure.  Whether you’re going after your first job, dream job or want to rise to the dizzy heights of success with your current or future employer, learn how you can be the most wanted employee around. Based on a life-time of experience working in the best companies around, David Freemantle  gives you 50 ways to become the person everyone wants in their organisation:  Use the power of influence to make any situation work for you  Discover how to become instantly likeable  Evolve and grow so you always have the edge  Some examples from Wanted: - demonstrates the importance of ‘falling in love’ with the work you do. People in love with their work are more likely to be ‘wanted’ than people who hate their work - stresses the importance of ‘going mad’ (i.e. going and ‘Making A Difference’) and thus developing the skills and mindset to differentiate yourself as an individual - focuses on ‘being yourself’ and not being what someone else wants you to be. This relates to ambition, principles and behaviour

Wanted: How to Become the Most Wanted Employee Around

Ft Pr

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Books by Freemantle, David