Real Deal Law Firm Leadership That Works

Business & Money

Dyson, Sally

Management & Leadership

SWEET MAXWELL

If you've ever had trouble deciding where to go for breakfast or brunch in the Denver area, this guide will help. Restaurants are listed alphabetically with information about children's menu, handicapped access, patio dining, as well as breakfast hours and the parking situation. If they have a website, it's listed, too, along with an occasional pithy comment by the author. If you tend to get lost around Denver, there's even an index of restaurants for each part of town and the suburbs.

Denver Omelet: A Guide to Breakfast and Brunch Dining in the Denver Metro Area Including Boulder, Lafayette, Louisville, and Niwot

Travel

Food, Lodging & Transportation

iUniverse

Time - as they say - is money. It is not an uncommon fact that lawyers today spend unnecessary amounts of time seeking out information, and therefore unnecessary amounts of money. In well-established fields, change is often slow; perhaps none more so than in the legal world. Though progress is being made, uptake has been rather slow, much to the dismay of those in the information management business. Conversely to its cousin, case management, matter management should be thought of more in terms of low-volume but high-value information. The process thus lends itself nicely to forming centralized systems within organizations. It is so pervasive as to allow users to make decisions (e.g. conflict resolution) before matters are even opened, and can maintain a high level of time data accuracy and transparency via unalterable fundamental data. From innovative and simple interfaces to enhanced reporting tools, from notification systems to customizable workflows, triumphs within matter management have enabled companies to become more efficient by saving time and money, and to engage stakeholders in a meaningful way. Redefining Matter Management: A Best Practice Guide to Improving Processes and Profitability is a collection of case studies that highlights some of the most important achievements and ideas in the field today.

Redefining Matter Management: A Best Practice Guide to Improving Processes and Profitability

Davis, Anthony

Bennett, Peter

MacDonagh, Catherine Alman

Brown, Toby

Chang, Wendy

Boake, Barbara J

Ergun, Chad

Kathuria, Rick A.

Leventon, Aileen

Rechtschaffen, Scott

Secor, Peter Lane

Legal Education

Globe Law And Business

Innovations in Client Experience

McKay, Judith

Cartusciello, Yolanda

Grady, Ken

Summerhayes, Julian

Carr, Kim

Slavin, Nathaniel

Bodensiek, Edwin

Burruss, Ryan

Poor, Stephen

Hamilton-Shaw, Helen

Pandemics bring the world to a standstill. All economies are based on confidence, yet during and after a pandemic, uncertainty and fear abound. The entire professional services sector the world over - which includes law firms, accounting firms, brokerages, consulting firms, etc. - are cash-based, people-centric, and relationship-driven businesses. The rapid changes to relationships - both professional and personal - caused by a pandemic are structural and deep. The definition of "business as usual" is altered, and all professional services providers need to adapt and change quickly to respond to the new ways that employees, clients, and everyone else will behave, communicate, buy, and use their services in the future. The speed at which information travels will not slow down.

Business Development for a New Legal Ecosystem

Murray, Michelle

Freeman, David

White,ian

Robertson, Bob

Juetten, Mary

Khiara, Rachel

Henry, Debbie Epstein

Kabiri, Nika

Loch, Pam

Savarino, Julie

Hassay, Wayne

Innocenti, Natasha

Neitlich, Merry

Slavin, Nat

Bassli, Lucy

Norris, Keri

Budgeting and Negotiating Fees with Clients: A Lawyer's Guide

"Client listening is the single most important marketing activity."  - Paul Amit, Head of Sector and Client Marketing, DLA Piper.  Forward-thinking firms know that listening effectively to their clients is crucial for improving client service, value, retention, and, ultimately, profitability. It can also help future-proof your firm by embedding client relationships, and anticipating client needs.  Managing Partner's report, Client Listening: Why It Pays and How to Do it, will show you how to design and implement effective client listening programmes and act on the intelligence gleaned to secure these critical benefits for your firm. It highlights the important factors that must be considered before launching a client listening programme, and offers practical advice to ensure its success. Topics include how to:  * Identify the role of client listening within your firm's broader CRM and BD initiatives; * Overcome typical objections from individual lawyers to engaging in client listening; * Determine the type of client listening activities which best fit your firm's culture, budget, timetable, and purposes; * Design and conduct effective client questionnaires and interviews (how-to guide included); and * Ensure client feedback is reported, shared, absorbed, and converted into action appropriately.  Real-life case studies from DLA Piper, Ashurst, CMS Cameron McKenna, K&L Gates, and KPMG reveal how firms are currently using client listening as a means to deepen client relationships and develop more responsive, value-added services.  Useful appendices are also included to assist you with the design, launch, and fine-tuning of your own client listening programmes. These include:  * A client listening planner; * A sample client invitation; and * A sample discussion guide for a client service review.

Client Listening: Why it Pays and How to Do it

Nigeria (Codesria Book Series)

History

Africa

Spectrum Books Ltd

South Africa's Drum magazine was internationally famous as recording through photographs the history and events of a turbulent country. Jim Bailey was however often on the spot in other African countries too. Here the story of Nigeria is told from the photographic records of Drum. Presenting an African view of contemporary history, the large-format volumes are both a wealth of information and accessible history, and a unique photographic resource. The diverse and turbulent events, and the numerous complex characters who occupied the centre stage in the epic drama that was the evolution of the Nigerian state, are reported with passion and mission in the several editions which were compiled to make up this two-volume text. All the stars of political history are vividly recorded. Also prominently featured, copiously illustrated with historic photographs, are social issues of sports, secret cults, ritual murder, entertainment, the arts, religion, juju, the 1996 coup, and the Civil War.

Nigeria

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Books by Dyson, Sally