Nurses inspire others through their selfless devotion. Our research on women and work/life blend showed that while nurses take wonderful care of their patients, they sometimes sacrifice their own wellbeing in the process.
Nurses spend little time focusing on themselves and the impact they have. And when they do take the rare moment for themselves, they often experience guilt about what they are not doing for others during this time.
We hope Inspired Journal, along with its companion book Inspired Nurse (written by Studer Group's own Rich Bluni, RN) will change that mindset. Together, they can help nurses take time to reflect on themselves and the difference they make in others, lives,and remind them to do what they can to take care of themselves.
What are you doing to be good to you? Perhaps Inspired Journal can help you answer that question for yourself. And perhaps it can help your colleagues and coworkers answer that question, too.

Inspired Journal: A Companion to Inspired Nurse

Rich Bluni

Religion & Spirituality

Fire Starter Publishing, LLC

Leaders aren't always who you think they are. Eventually, most of us will be called on to lead someone, whether it s a department, a shift, a project team or a new employee. And speaker, strategist, and author Liz Jazwiec, RN, says being a good leader requires certain traits: A dash of fearlessness, the ability to tell it like it is, the willingness to learn from and laugh at your mistakes and Cupcake, you're gonna make some!
Plenty of books have been written on leadership, but few have told the brutal and funny truth quite like Hey Cupcake! We Are ALL Leaders. Bringing back the trademark slightly sarcastic style that readers loved in Eat THAT Cookie!, Liz focuses on bringing out the great leader that exists in all of us.
Funny, uplifting and relatable, Hey Cupcake! is packed with hilarious anecdotes and solid advice from Liz's own experiences as a leader. Though much of her career has been spent in the healthcare industry, the insights she has learned (usually the hard way!) throughout her career will benefit leaders in every industry and at every level. Readers will learn:
How to GET OVER IT and help your employees get over it, too (Liz coins a new phrase, Pink ROBE Rage ) Liz's amusing approach to managing change (it involves the acronym BARF) How to keep your team from descending into the deep, dark Valley of Despair Why (upfront) buy-in is BS: Just ask the Hello Police! How to deal with problem employees and button pushers (Evil Queens, Wicked Poisoners, Calamity Janes, and more) Why we naturally fall back on We vs. They and how to stop it now How to practice the art of butt-kissing with a purpose (and other forms of managing up your own leader!) A quick and easy test that will help you hire the right people How an ugly red nightgown can teach us to tell others what we really need Why sometimes being a great leader resembles curbside clean up
Hey Cupcake! is a wake-up call for leaders to move beyond what holds them back and get on with making work better. Leadership doesn t have to be daunting. In fact, when you stop being afraid to laugh at yourself, it can be downright fun.

Hey Cupcake! We Are ALL Leaders

Business & Money

Liz Jazwiec

Management & Leadership

As CG CAHPS is rapidly emerging as the national standard for measuring patient experience in the ambulatory settings for both quality and business reasons The CG CAHPS Handbook is your guide to consistently deliver on what matters most - the patients and their families - in providing exceptional care and improved clinical outcomes. In this book you will read and learn about:
Tactics to zero in on the core questions for the CG CAHPS composites that will impact every survey and improve results How to engage and partner with the patient in their care for a true Shared Care Plan to increase compliance and impact clinical outcomes Manage patient expectations from the start of the visit through the follow up with test results Best practices to help adjust and refine the steps you are already doing to maximize effectiveness
The CG CAHPS survey, much like the HCAHPS survey, provides patients with comparative information based on reported survey results. This enable patients to make informed decisions when choosing their healthcare providers. Now is the time to be preparing your physicians and practices to excel in the patient experience.

The CG CAHPS Handbook: A Guide to Improve Patient Experience and Clinical Outcomes

Medical Books

Jeff Morris

Barbara Hotko

Matthew Bates

Administration & Medicine Economics

Discover the newest proven tactics for consistently high HCAHPS results.
In the race to improve the patient experience, organizations coached by Studer Group have a distinct edge. They outperform the nation on HCAHPS measures by an average of 21 percentile points, outpace it in improvements at a speed of nearly 50 percent faster, and also beat the national average in every core measure. What's more, they set themselves up for quick, sustainable improvements in outcomes connected to future value-based purchasing changes.
The revised new edition of The HCAHPS Handbook: Tactics to Improve Quality and the Patient Experience-written by Lyn Ketelsen, RN, MBA, Karen Cook, RN, and Bekki Kennedy-lays out the strategy and tactics that enable them to consistently perform at such a high level. It retains the how-to focus that made the first edition a bestseller, while also providing fresh evidence and vital new content.
This book is a valuable resource for organizations seeking to provide the exceptional quality of care their patients expect and deserve. It provides: A new section up front that functions as an HCAHPS primer - great for helping to set the right goals and getting people aligned and accountable. Vital information on the five new HCAHPS questions that became mandatory in 2013. New tactics to improve quality and patient perception of care in areas pinpointed by the new Care Transition Composite. Fresh evidence straight from Studer Group's Learning Lab on which tactics are most successful at moving metrics on all HCAHPS questions. Insights on critical tweaks you can make to refine and perfect the tactics you are already using.
The first edition of The HCAHPS Handbook has quickly become an authoritative resources for healthcare organizations seeking to maximize clinical quality, patient perception of care, and reimbursement. The revised and updated second edition is a can't miss resource for any organization seeking to maximize clinical quality and the patient experience...while protecting the margin that keeps you living your mission.

The HCAHPS Handbook 2: Tactics to Improve Qualilty and the Patient Experience

Lyn Ketelsen

Karen Cook

Bekki Kennedy

Some is not a number. Soon is not a time. Somehow is not a strategy.How will your organization survive and thrive with the shift from volume to value? In healthcare, change used to be less frequent. But today, each of us works in a capacity-constrained environment where change is constant and patient volume is ever increasing. Flow matters. In fact, it's non-negotiable. Efficient patient flow has never been more critical to ensure patient safety, satisfaction, and optimal reimbursement. In The Patient Flow Advantage, Drs. Kirk Jensen and Thom Mayer share tips and best practices from their Flow Tool Kit. This resources was developed based on year of hardwiring flow in hundreds of hospitals across the U.S. and Canada. Building on principles first outlined in their earlier book Hardwiring Flow: Systems and Processes for Seamless Patient Care, the authors offer specific tips, tools, and techniques to add value and eliminate waste. The goal: to build effectiveness, efficiency and a patient-centric focus into the heart of every process that serves patients.
Readers will learn: The 7 core strategies to hardwire flow and the tools that support them Why-and how-to use Evidence-Based Leadership for agile, effective teamwork and a culture of safety and accountability Valuable lessons to apply from other industries like restaurants, aviation, and submarine operations that get flow right (or that have mastered flow) Advanced flow concepts, including how to use targeted systems hospital-wide to relieve boarding and speed patient care How to apply these strategies to the frontiers of flow, in acute care surgery, critical care medicine, radiology, and anesthesia services
Data, knowledge, and wisdom. Learn to leverage your people, your processes, and your places to better serve your patients, providers, leaders, and staff. This is your must have guide to hardwire hospital-wide flow.

The Patient Flow Advantage: How Hardwiring Hospital-Wide Flow Drives Competitive Performance

Dr. Thom Mayer

Dr. Kirk Jensen

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