The Industrial Revolution (Panorama of history series)

Dawson, Keith

Pan Books

Dictionary of Sales and Marketing/Order No P90053

Bodin, Madeline

McInerney, Lori

Business & Money

UNKNO

Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. It's about seeing beyond today's problems, to tomorrow's opportunities.It's not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy. ;

Management & Leadership

CRC-Press

This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.

The Call Center Handbook

Marketing & Sales

Routledge

This book covers the gamut from buying the right equipment and software to monitoring agents, measuring their productivity, enhancing customer relationships, and running an innovative and efficient center. It includes use of fax-on-demand, interactive voice response, e-mail, and Web sites.

Call Center Handbook: Complete Guide To Starting, Running, And Improving Your Call Center

TELECOM BOOKS

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. It's about seeing beyond today's problems, to tomorrow's opportunities.It's not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy. ;

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. 'The Call Center Handbook' is a complete guide to starting, running and improving This book covers the gamut from buying the right equipment and software to monitoring agents, measuring their productivity, enhancing customer relationships and running an innovative and efficient center. It includes use of fax-on-demand, interactive voice response, email and Web sites.

The Call Center Handbook 4 Ed: The Complete Guide to Starting, Running, and Improving Your Customer Contact Center

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

The Call Center Dictionary

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

Reference

See the best price to sell, buy, or rent books by Dawson, Keith. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Dawson, Keith

See the best price to sell, buy, or rent books by Dawson, Keith. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The Industrial Revolution (Panorama of history series)

Dictionary of Sales and Marketing/Order No P90053

Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century

The Call Center Handbook

Call Center Handbook: Complete Guide To Starting, Running, And Improving Your Call Center

Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century

The Call Center Handbook 4 Ed: The Complete Guide to Starting, Running, and Improving Your Customer Contact Center

The Call Center Dictionary

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center